U-Haul® Reviews
for the many years we have used U-Haul their services have been excellent. Like many business, some flaws do occur. when it is a military move., timing is of the essence. when picking up equipment for 'one-way' trips, there has always been some diversions , which can be time costly. this occurred with this last move, however, U-Haul did compensated by extending the return date and gave us extra miles, since it was a long trip...Montgomery, AL to Quincy, MA. All in all, everything turned out well and SAFE. will use U-Haul again .
I would rate them excellent but the truck was too small. I am a single woman and I think they should have recommended a larger truck as it was a long distance move and now I have to go back to retrieve items. I know I should have asked someone to come with me but I thought I could rely on them as experts. The truck itself was excellent...mm
This company is rediculous. They’re trying to charge me DOUBLE for the trailer rental because they messed up and never called to confirm my rental details with me like they were supposed to do. Spoke to an area manager who was extremely rude and basically accused me of lying even after I offered to pay the full rate that they mistakenly didn’t charge me for to begin with. Now they won’t return my calls/emails since I asked to be provided the signed document showing they had my rental wrong. I’m still dealing with this.
Almost everything worked out well with our truck rental. We needed it for some extra time, so I called the office to be sure we could have it a few more hours. My only disappointment was that I was on hold waiting for someone to pick up for about 22 minutes. I guess there was only one person in the shop that day to help customers.
