U-Haul® Reviews
The 26 FT uhaul was perfect size for the 3 bedroom 2 bath doublewide. The uhaul was well taken care of, and we found nothing wrong with it. The customer service was phenominal! Especially since we had dropped the keys to our SUV in the uhaul parking lot in Ohio after loading it onto the uhaul trailer. We drove all the way to Tennessee to realize days later that we had left the keys in Ohio. We called the uhaul rental place & they found the keys and sent them to us the very next day express mail. That was some great customer service! We would recommend them to anyone!
U-Haul was horrible. I reserved a 26 foot box truck 1 month prior to my move. The district office in Syracuse called to confirm my rental 3 days prior to pick-up. Upon arriving at the U-Haul store, they advised that they did not have a 26 foot truck available. They gave me a 20 foot truck with a trailer, which greatly reduced the amount of space available for my move...I had to leave stuff behind. For this inconvenience, I was given a $20 discount off the total bill.
Whenever I have to rent a Uhaul I always start it up and get in and find the same question popping into my head instantly...”did I rent a truck that’s going to breakdown on me?!” This one must have needed a new belt or worst yet a engine pulley because this engine was singing a loud song!!! Also at least all the 26footer should be rented out with a quarter to a half of a tank of gas in them JUST to give the driver some time to get use to the feel of the size for awhile. Not all gas stations are roomy enough to squeeze that big baby in! Mad dash to the closest station I could find so I could top off the underground aquifer of a gas tank it holds. Half way through the drive after being fully loaded the oil change light came on and gave me a heart attack, before it finally registered it wasn’t oil pressure! Woooo! A door noise that made me think the door wasn’t fully closed, it had some character. But the engine noise and gas level is my gripe. Moving is stressful enough, worrying if you’ll make it shouldn’t be the constant thought.
U-Haul contacted me less than 24 hours before the move to tell me they didn't have a truck at the station where my reservation was. They did say there was one 40 miles away. I had to negotiate for more miles on the contract because they know just how far you are going and don't allow you much more mileage than that. Plus the drive time to go get the truck put me late for my contract help which was being paid by the hour to load whether I was there with the truck or not. Fortunately, it was a newer truck with cruise control but no CD player. The General Manager (Ray Froedge) at the pick-up location was awesome and had the truck ready, pulled out and warmed up before 7:00 am when I got there (temperatures were in the single digits).