U-Haul® Reviews
There were some mixups in communication as to where the trucks should be returned due to the holiday but they went the extra mile to accommodate us in keep the trucks long than expected. Would have appreciated more emphasis on the fact that the 10 foot truck does not have a ramp. Helpful customer service though.
Very good truck and service. Pick up was a hassle in Henderson as we made our reservation For Boulder Highway location which was already an hour away from our residence. We had to drive to Las Vegas location behind the Vegas strip to pick up truck which added another 40 minutes to am already very long drive. Plus traffic close to strip just awful. Everything else was perfect.
I felt like they should have told me I needed to reserve the truck ASAP when I first inquired. I waited for ten days before I made the reservation. I thought everything was OK until the day before pickup and I was told I would have to drive 35 miles to pickup the truck. The size I requested was not available at the nearby location and since I was late to reserve it put me last on the list. The friend that was to help me didn't have the time to do that so I had to find a shorter truck that was nearer my home. I wasn't able to fit all my stuff in that truck and had to leave some behind.
