U-Haul® Reviews
UHaul was the least expensive company we looked at and they also has the right size truck for the job. When we picked up the truck, there was no power in the company's area, but the workers topkcarwofthe customers by phoning in the pick up order and even by writing the transaction by hand. But the power came on and saves the day. They gave us a wealth of information to help us during the trip and when we were ending it.
Finding the right sized truck in stock and near me was a little frustrating, but once it was found, the pickup was a breeze. THe dropoff was a little frustrating because I was directed to a dropoff point where there was nobody present, and it made me nervous to leave the truck and trust it would be processed properly.
We rented a U-haul 26ft truck and a car dolly. It was very clean when we picked it up for a 1200 mile drive from Hudson, Fl to Toledo, Ohio. The cost of the trip was $1076.00. The employees at the pick-up site for the truck and the drop-off site were very friendly and professional taking the time to answer all our questions. We have used U-Hall in the past and will use them again when we move in a few months again. We were very pleased with this company.
Truck clean and in top operational condition. Check in at pickup very quick. Drop off location claimed I would have to pay $3/blanket for any moving blankets not folded. Later, on reviewing my contract, I did not find any requirement or penalty for not folding blankets. Don't appreciate being scammed.
I ordered a 26 foot truck one month in advance at the u- haul center in medford n.y. For a sunday move,and on the Saturday before i called them to make sure the truck would be there, they were suppose to call me the day before.well i found out by phone call as i was pulling into their lot on sunday that the truck was rented two days prior and not returned yet.they said i could have a smaller 20 footer for less money since they didn't have another 26 footer on the property.i had movers coming in one hour so i had no choice.i chose this u-haul because it's a u-haul center that can get any size truck , not a u-haul distributor that only gets trucks dropped off.anyway they lowered the milage rate since now i needed two trips instead of one.i spent less on the 20 footer but i ended up paying overtime to the movers because of the extra trip. This was my first bad experience with u-haul but the last time i used them was 40 years ago when i moved in..and that was a 26 foot truck then.