U-Haul® Reviews
They they screwed up my reservation sent me all over Austin until I can get one place that had a 10 footer track. I think if you call a month in Advance you should have a truck ready for that person not send them all over the city to pick one up. I have to use them again cause I have my stuff in one of there storage units. Hope they do better next time. Alice Adame.
The 26 FT uhaul was perfect size for the 3 bedroom 2 bath doublewide. The uhaul was well taken care of, and we found nothing wrong with it. The customer service was phenominal! Especially since we had dropped the keys to our SUV in the uhaul parking lot in Ohio after loading it onto the uhaul trailer. We drove all the way to Tennessee to realize days later that we had left the keys in Ohio. We called the uhaul rental place & they found the keys and sent them to us the very next day express mail. That was some great customer service! We would recommend them to anyone!
U-Haul was horrible. I reserved a 26 foot box truck 1 month prior to my move. The district office in Syracuse called to confirm my rental 3 days prior to pick-up. Upon arriving at the U-Haul store, they advised that they did not have a 26 foot truck available. They gave me a 20 foot truck with a trailer, which greatly reduced the amount of space available for my move...I had to leave stuff behind. For this inconvenience, I was given a $20 discount off the total bill.
