U-Haul® Reviews
i paid in advance for 26 f . truck ,the day of pick up soon i started to drive i saw a oil warning light on dash board , i called the place i just left and e told me to call road assistance ,i was not happy about that and asked for another truck ,with that e call for me .Road assistance came to my house 45 minutes later checked the truck and told me its okay to drive butt the truck needs to go to the repair shop as soon as i get to Clermont ...The next day when i checked all my charges i notice additional charge of 47.00 for the same truck that i pay in full 2 days before .I question the charge and find out that it was for insurance that I dint want .Manager called me yesterday i hope is going to fix the problem .....$400.00
The UHaul staff in Quincy, MA on Quincy Ave were terrific! We highly recommend this location. They were flexible in working with our move schedule and changes we needed to make. The UHaul in Bethlehem, PA on Stefko have great staff there and were flexible with us in returning our truck due to a minor delay with our movers. UHaul gave us the best rates and great moving truck options.
The truck itself was nice but I was charged for gas even after I filled the truck and put the tank to half which is where I was supposed to fill, per my pick up sheet. And not to be super picky over .79 but I took pics of the start and return mileage and they charged me an extra mile. This particular vendor for uhaul isn’t the best.
Their customer service for Uhaul is horrible. No one wants to be there. They were watching videos while I'm waiting in line. None of them really cared about the customers in the Fullerton, ca location on the streets of commonwealth and euclid. I ended up leaving and renting from another uhaul that was great.
Uhaul is ok not great. The after hours truck return process was far more complicated this time than when I last moved ~2 years ago. The truck I rented had manual windows and manual locks which also meant that the rearview mirrors had to be adjusted manually as well. This proved very difficult as there was no documentation stating how to adjust or what part to try to adjust. I may use uhaul again in the future if there are no other options.
The pick up of the truck and vehicle transport was a bit of a pain as I had to go to two locations. The people checking me in for the vehicles were new to their jobs and things were a bit slow and turned out to be inaccurate. When I returned the vehicles the UHAUL rep corrected everything and in the end it all worked out fine. The truck was clean and performed well.