Fair on the truck, leaked water, the first truck the AC did not work...door for driver would not lock rattled..had to go to another Uhaul dealer and get another truck after driving 65 miles out of my way to eastern TN to rent the first one..finally found what I needed only 18 miles in my own city...The U haul site directed me to TN as my dealer was closed at the time I had to do the booking.

Jose and his team from Sebastian Moving and More arrived promptly at 8:20 and their arrival window was between 8:00 and 9:00. They came ready to work and began immediately to determine what was to be loaded. They were extremely organized as they packed the truck meticulously to minimize any wasted space. They worked continually until the truck was packed as tight as possible, They were a pleasure as they could work and talk at the same time....meaning that they didn't stop working to talk. All of the Sebastian team were very respectful of my family, me, and my belongings. I intend to move another truck load within the next month and will request Sebastian Moving and the Jose Team.

20ft Uhaul truck was fairly clean and worked OK. Drove in pouring rain for 5 hrs and everything stayed dry. Nice!

Equipment (truck and auto trailer) was in good shape - and exactly what I needed. I did have to go a bit out of the way ( approx. 50 miles) to retrieve the equipment - but an allowance was made for that within the contract. Overall - a good experience. The truck ran great the whole way. The truck was a little bigger than I needed - but allowed for in-cab seating of three people which was a requirement.

Great truck . Hard to access and return.

grea.t job all around

Everything was in working order and clean.

Great fast service, reliable vehicle.

I'm 58 and I've moved 62 times! Really. Since the age of 20 or so, I have used nothing but UHaul; and never will. Love UHaul!

Truck great, agent at rental facility was quite rude. In the future will rent from someone other than Levi Storage for a Uhaul truck

I was really happy with the truck, it was brand new! What a nice surprise to have for our out of state move. I did not like that my pick up location was moved 40 min away from my preferred location the day before I was to pick it up. Nor did I appreciate the worker at the gas station giving me a very uneducated guess when I asked why my truck was costing me $120 more than I was told online.

A C WENT OUT ON TRUCK ! HAD TO DRIVE 2 DAYS WITH NO AC. WIFE BITCHING THE WHOLE TIME !!!!

The trailer I rented was well maintained and easy to tow. Store people were friendly and helpful. My main complaint is that U-Haul is difficult to communicate with and poor in follow up. Every time I dialed a local store, the main call center answered. Frustrating.

Truck was clean and easy to drive. Everyone we dealt both on the phone, and in-person, was friendly and helpful. Our pickup location got moved slightly farther away than I had requested, but I was prepared for that possibility so it wasn't a big deal.

Truck was there waiting and ready

Be careful a 20' truck has only 17' of true space for furniture the other 3' is above the cab of truck and provides limited space for boxes. Uhaul even calls this "moms attic" extra space nothing extra at all.

Truck was clean and ready to go.. My UHaul rep had advised me on the size of truck I needed, and he was spot on. Great customer service, and yes, I would definitely use them again.

efficient and well priced.

The size options were perfect to pick the truck that we needed. Truck was in excellent condition. Customer Service was great to deal with from booking to dropoff. The cost was the main reason for choosing Uhaul, and yes we would use again!!!

At the last minute you have to take what you get. They worked hard and were very good otherwise.

the transportation was good

PROs: The Crestview FL folks were friendly and made the reservation process very easy, they had rope, and pads for me to purchase as well. CONs: The Crestview team failed to inform me the insurance/roadside assistance I purchased is void if they don't hook up the auto transport. I informed them Big Foot Movers of Crestview would be hooking it up - no mention this would be problematic if we needed help on the road. Of course, something happened and we needed help. The harness came off one of tires. I was on the phone for an hr with uhaul wherein I was advised I would have to pay $280 to have someone come put it back on since is was hooked up by a uhaul person. I was LIVID. My mom called AAA who sent someone right away at no charge. Second, the uhaul on Metcalf in Overland Park I returned at threatened to tow my car. There was a miscommunication on where the guy told me to park. I was in the middle of having the truck unloaded and would have literally had to take an uber to get back there. Thankfully they didn't.

I have used U-Haul every time I moved and they have always been ready. I never plan to move again but if I do I will call u-haul

Truck in good condition, fit a ton of stuff and was easy to unpack.

I am a regular repeat customer. At least 3 times a year. That speaks for itself.

Trouble with brake light

The truck was clean and easy to maneuver. I can always depend on U Haul and that's comforting!

I have used a competitor on multiple occasions and had serious breakdown problems. This rental was without incident.

So glad to have U-Haul available to use in our move, would recommend them to our friends.

They hooked me up with a truck last minute. Great customer service.

very easy to rent. was informed very well of the process

Showed up on time, worked very hard loading a U-Haul Trailer we rented that we drove to our new house. Would recommend!

The two trucks were clean. We had them for 3 days, while we closed on the two houses.

The situation was kind of weird when we picked up the truck. The trucks were in a fenced in area and it was kind of tricky to get out of it. We were handed the keys and we were on our own. Usually they pull the truck up and have it loaded with the extras you need.

U-Haul was perfect for my moving needs. I was able to tow my 25ft boat for 1200 miles without any problems. The folks in Crystal Lake, IL were extremely helpful.

Customer service was great.

Not impressed with the Uhaul employees or location but happy with the truck and equipment.

All I needed was the trailer from uhaul.

Got a flat and they sent someone within 1-1/2 hours. Very satisfied

Just another truck rental dealer . . . What else can you say??

The truck had good AC and I was greatful that I could plug in my iPhone for music. Cruise control would have been nice though.

Had to travel to three locations to finally get a truck that was ready. Better system is needed to ensure time is not wasted by the customer being rerouted to several locations!

Rented a 26 ft truck, a beast but pretty smooth and stable ride.

Everything went well, no complaints.

The 26' truck worked as expected without any mechanical issues.

Truck was nearby; clean & ready to go!

I reserved online and received the generic confirmation email. Not trusting the process I stopped at the pickup location 2 days before the move only to learn they won't have my truck and I was reassigned to a location 25 minutes away. If I didn't stop in, I seriously question when I would have found that out.

picking up truck on time went as planned. Had to make 2nd trip with truck due to family issues, not due to rental agency.