U-Haul® Reviews
Their customer service for Uhaul is horrible. No one wants to be there. They were watching videos while I'm waiting in line. None of them really cared about the customers in the Fullerton, ca location on the streets of commonwealth and euclid. I ended up leaving and renting from another uhaul that was great.
Uhaul is ok not great. The after hours truck return process was far more complicated this time than when I last moved ~2 years ago. The truck I rented had manual windows and manual locks which also meant that the rearview mirrors had to be adjusted manually as well. This proved very difficult as there was no documentation stating how to adjust or what part to try to adjust. I may use uhaul again in the future if there are no other options.
The pick up of the truck and vehicle transport was a bit of a pain as I had to go to two locations. The people checking me in for the vehicles were new to their jobs and things were a bit slow and turned out to be inaccurate. When I returned the vehicles the UHAUL rep corrected everything and in the end it all worked out fine. The truck was clean and performed well.
the truck was great, easy pick-up, easy drop off, but we ordered 2 doz. moving pads, we got only 16 in two bundles(should have been 24) then they tried to charge us for 4 dozen!, so they only changed it when we spoke up and said no way, so count your items when you pick them up, we don't know if this was an honest mistake or s.o.p
UHaul was the least expensive company we looked at and they also has the right size truck for the job. When we picked up the truck, there was no power in the company's area, but the workers topkcarwofthe customers by phoning in the pick up order and even by writing the transaction by hand. But the power came on and saves the day. They gave us a wealth of information to help us during the trip and when we were ending it.
