Customer service was poor and extremely slow.

Uhaul in Nampa Idaho gave us a 15' truck that had a major gash in the Mothers Attic section, and during travels through rain, our belongings in the attic got wet. Also, the back doors were not sealed when close and rain water came through there also, and our belongings got wet.

Older truck, had no air conditioning. It ran fine though.

Truck ran well and was perfect for the move.

Left a shirt in the cab, I did not get it back.

Truck itself had a little "loose" steering and one headlight was out (would only work on high beam. I've used U-Haul many times; trucks get good gas mile, brakes perfect and do not break down. Clean and efficient.

Easy pickup and return. No hassle.

Finding the right sized truck in stock and near me was a little frustrating, but once it was found, the pickup was a breeze. THe dropoff was a little frustrating because I was directed to a dropoff point where there was nobody present, and it made me nervous to leave the truck and trust it would be processed properly.

We rented a U-haul 26ft truck and a car dolly. It was very clean when we picked it up for a 1200 mile drive from Hudson, Fl to Toledo, Ohio. The cost of the trip was $1076.00. The employees at the pick-up site for the truck and the drop-off site were very friendly and professional taking the time to answer all our questions. We have used U-Hall in the past and will use them again when we move in a few months again. We were very pleased with this company.

Will only deal with them from now on

Very expensive location.

I only gave a good rating because I did not feel it was necessary for them to make me have the truck for two days for a rental that was only 90 miles away.

Truck clean and in top operational condition. Check in at pickup very quick. Drop off location claimed I would have to pay $3/blanket for any moving blankets not folded. Later, on reviewing my contract, I did not find any requirement or penalty for not folding blankets. Don't appreciate being scammed.

I have used uhaul in the past and one time was very unpleasant, the others so so. But this time the man that waited on me was very efficient, quick and courteous, as well as informative with everything I needed to know and do. Thank you Stephen for a job well done!

The truck had 140K miles on it and was badly dinged up but it ran. The rental location was a parking lot with a tiny guard shack for an office. It was pouring rain and I got thoroughly soaked waiting for the previous customers to finish up, since the shack can only hold two people at a time.

Made an 8am reservation- truck not ready until 10 am.

Everything as promised and proved helpful advice which saved us about $20

Didn't have my reservation - but found a truck for my anyway - I was lucky :)

Uhaul did a great job.

Overall satisfied with truck and availability of moving blankets.

Horrible, untrained and cost me money I didn't have to spare due to their untrained and rude employees. Took me a week to finally get a manager to address the issues.

Good price. Available everywhere - almost. I was needing the truck for use in a small MI town. None was available, but U-Haul got one available in a neighboring town, not too far away. The truck worked well on a 150-+ mile move.

Clean truck - easy pick up and drop off

I ordered a 26 foot truck one month in advance at the u- haul center in medford n.y. For a sunday move,and on the Saturday before i called them to make sure the truck would be there, they were suppose to call me the day before.well i found out by phone call as i was pulling into their lot on sunday that the truck was rented two days prior and not returned yet.they said i could have a smaller 20 footer for less money since they didn't have another 26 footer on the property.i had movers coming in one hour so i had no choice.i chose this u-haul because it's a u-haul center that can get any size truck , not a u-haul distributor that only gets trucks dropped off.anyway they lowered the milage rate since now i needed two trips instead of one.i spent less on the 20 footer but i ended up paying overtime to the movers because of the extra trip. This was my first bad experience with u-haul but the last time i used them was 40 years ago when i moved in..and that was a 26 foot truck then.

Having the truck for the week worked well for us250

I rented a 26 ft truck with a trailer. I was able to manage/drive without any problems.

The trucks were fine. The service was lousy, but that was due to the person behind the desk.

Fair on the truck, leaked water, the first truck the AC did not work...door for driver would not lock rattled..had to go to another Uhaul dealer and get another truck after driving 65 miles out of my way to eastern TN to rent the first one..finally found what I needed only 18 miles in my own city...The U haul site directed me to TN as my dealer was closed at the time I had to do the booking.

Jose and his team from Sebastian Moving and More arrived promptly at 8:20 and their arrival window was between 8:00 and 9:00. They came ready to work and began immediately to determine what was to be loaded. They were extremely organized as they packed the truck meticulously to minimize any wasted space. They worked continually until the truck was packed as tight as possible, They were a pleasure as they could work and talk at the same time....meaning that they didn't stop working to talk. All of the Sebastian team were very respectful of my family, me, and my belongings. I intend to move another truck load within the next month and will request Sebastian Moving and the Jose Team.

20ft Uhaul truck was fairly clean and worked OK. Drove in pouring rain for 5 hrs and everything stayed dry. Nice!

Equipment (truck and auto trailer) was in good shape - and exactly what I needed. I did have to go a bit out of the way ( approx. 50 miles) to retrieve the equipment - but an allowance was made for that within the contract. Overall - a good experience. The truck ran great the whole way. The truck was a little bigger than I needed - but allowed for in-cab seating of three people which was a requirement.

Great truck . Hard to access and return.

grea.t job all around

Everything was in working order and clean.

Great fast service, reliable vehicle.

I'm 58 and I've moved 62 times! Really. Since the age of 20 or so, I have used nothing but UHaul; and never will. Love UHaul!

Truck great, agent at rental facility was quite rude. In the future will rent from someone other than Levi Storage for a Uhaul truck

I was really happy with the truck, it was brand new! What a nice surprise to have for our out of state move. I did not like that my pick up location was moved 40 min away from my preferred location the day before I was to pick it up. Nor did I appreciate the worker at the gas station giving me a very uneducated guess when I asked why my truck was costing me $120 more than I was told online.

A C WENT OUT ON TRUCK ! HAD TO DRIVE 2 DAYS WITH NO AC. WIFE BITCHING THE WHOLE TIME !!!!

The trailer I rented was well maintained and easy to tow. Store people were friendly and helpful. My main complaint is that U-Haul is difficult to communicate with and poor in follow up. Every time I dialed a local store, the main call center answered. Frustrating.

Truck was clean and easy to drive. Everyone we dealt both on the phone, and in-person, was friendly and helpful. Our pickup location got moved slightly farther away than I had requested, but I was prepared for that possibility so it wasn't a big deal.

Truck was there waiting and ready

Be careful a 20' truck has only 17' of true space for furniture the other 3' is above the cab of truck and provides limited space for boxes. Uhaul even calls this "moms attic" extra space nothing extra at all.

Truck was clean and ready to go.. My UHaul rep had advised me on the size of truck I needed, and he was spot on. Great customer service, and yes, I would definitely use them again.

efficient and well priced.

The size options were perfect to pick the truck that we needed. Truck was in excellent condition. Customer Service was great to deal with from booking to dropoff. The cost was the main reason for choosing Uhaul, and yes we would use again!!!

At the last minute you have to take what you get. They worked hard and were very good otherwise.

the transportation was good