I used the self check out process which I found pretty easy and convenient as long as you are comfortable using your smartphone. The return process was a breeze as well.

Although my reservation was confirmed the day before, when I went to pick up the truck, the man at the store didn't seem to know what was going on. The truck was there but he had trouble getting the info straightened out. It took a half hour to get it settled. I would have preferred I picked up the truck at a different location.

Although my reservation was confirmed the day before, when I went to pick up the truck, the man at the store didn't seem to know what was going on. The truck was there but he had trouble getting the info straightened out. It took a half hour to get it settled. I would have preferred I picked up the truck at a different location.

Fast and hassle-free transaction.

The Uhaul truck was clean when I picked it up but the windshield was dirty and I had to ask the team to help me clean it a job they should have automatically been done after the previous rental. The manager at the Uhaul store was very nice and professional more so than the customer reps I talked to on the phone. It all got done but customer service with appreciation for the customers business could have been better. I am of the opinion that U-haul is nearly a monopoly but that could change with ever evolving transportation services such as Uber. Uhaul will have to sharpen their business a little or find themselves a vicum of complacency and the changing times

No problems...very easy to use.

great truck..ready upon my arrival...clean.

Very helpful in finding the best closest/cheapest location to drop off. The only thing I recommend is do not detach the hitch once u-haul installs unless you know what you are doing. Mine came detached (luckily when I was entering the haul location for drop-off). This happened because I listened to some people that I needed to detach from my car while unloading at my daughter's apartment complex. I thought I knew what I was doing when I put it back on and I didn't do it correctly. Fortunately, nothing happened, but it could have.

Very good truck in excellent condition and clean.

I've only ever used Uhaul for renting trucks and I'm never disappointed. The customer service is wonderful and they answer all of my silly questions thoroughly and kindly. We got the larger truck because we were worried about being too tight in the 16ft truck and we had plenty of space. My husband drove the 20ft truck across 3 states and said it was totally easier than anticipated. Uhaul is great and we will be using them again as we have used them before.

The truck was fine. Ran well, and the costs were reasonable.

Trailer was not at pick up location, communication poor - Next time I rent from someone else

Could not get the size truck that was reserved. When making arrangements with representive from Uhal, it was set for a smaller, less expensive rental. Upon arrival I was left with no option than a bigger more expensive truck.

You have to read the fine print. Insurance, which we bought, does not cover the upper portion of the vehicle.

Pickup and drop off were seamless. Truck was the perfect size for everything we were planning to move. Vehicle handled well and was in good condition. Have used them multiple times and will in the future.

Great service from beginning to end and the equipment ran like a champ. I had a 26' truck with a 5'x9' trailer for an over 1000 mile journey. It was smooth and effortless.

Easy, clean and efficient rental and drop off.

The truck was terrible to drive. The steering wheel was jitteriness throughout. And on a bumpy road, it was worst. I have used uhaul trucks before, I had a very bad experience this time.

Furniture pads only had 4 in the pack, I was refunded without question. Super quick equipment return!

We always use Uhaul for our moves and it was no exception using them with this one.

Uhaul changed my rental location without telling me and it was miles from my home. Got lost returning truck and rates are too high.

Super as usual. I have moved 8 times in 25 years and always use uhaul. Only trouble 1 time out of 8.

Tank had only 1/4 of a tank. Uhaul has a promo of getting a month free of uhaul storage, which was great; however they were not able honor the promo due that the drop off facility was not the same as the storage facility. All three places (pick up, drop off, storage facility) were uhaul places.

Did this transportation option work well for the size and distance of your move? No, I needed three trips to complete move. What was the condition of the truck, trailer, or container? Dirty, smelly, and old. I think the truck also had a fuel injection problem. How was their customer service during booking, pick-up, and drop off? In the store at pick up and drop off, it was good. Corporate on the phone...good. The guy I spoke with to extend my rental, though, assured me that all was good but failed to update their system...fail. The guy that called me to threaten that I needed to return the truck or pay for someone else's move across the state because they had rented it out based on the aforementioned fail by their employee...not good. This second employee was accusatory and in denial; I have phone records showing I spoke with their store twice on the day I was moving in order to extend my rental by a day. In the end, everything worked out. However, this was a stressful move made worse by one employee's incompetence and then unnecessarily inflamed by one a-hole employee. Why did you end up choosing this company? I have used them a dozen times, albeit through another subcontractor. Would you use them again? No.

The local store did their best to be helpful, but the regional truck scheduler was really disrespectful and unhelpful in telling us—with only one hour notice—that we couldn't have the truck we booked months in advance until at least six hours AFTER our reservation time. We ended up with a much larger truck than we had reserved, which we had no choice but to accept, but which really wasn't safe for us to drive. Beware, if you're moving on a busy day in your region, it's evidently common for UHaul not to have a truck available at all—no matter how far in advance you reserved.

Truck was ready when I got there, however they forgot to put my shrink wrap in the truck when I left and I had to drive a half hour back to their location to collect it.

Truck did a great job traveling across the country.

The truck worked out well enough. The charge per mile was excessively high, but I knew that going in. I calculated the gas mileage after filling up and I got about 4 miles per gallon, which was lower than the estimate for that truck.

I rented a truck online, Uhax and not through hire a helper.

They were courteous, prompt, efficient, and reasonably priced for our move. Well satisfied.

Uhaul has always been my choice and the 17 ft truck was perfect.

I rented a large trailer. It was very clean and worked out great. It also was very inexpensive.

easy to load, great on gas, and a smooth ride

Very good. Never had a problem with Uhaul move.

Check in and check out processes were smooth and relatively painless. The truck was a beast to drive, but as it was one of the 26-footers, I expected that.

I need boxes and home furnishing moved to a storage unit. The truck was fine, but didn't provide a ramp to easily load heavy items.

Reserved 17 ft truck online to pickup at nearest location to the house. When I did the final online checkin, found out I had to go to a different location 5 miles away. Good thing I didn't live in a really out of the way hamlet. Check out/in was a breeze, the guys working there were really nice.

Uhaul company was very good.

Very courteous and helped us with all our needs.

Thee were minor snafus, but overall competent.

Truck was clean and in good condition. Price was reasonable and time frame was great.

Car Connections (Middletown, DE) is great!!

Normally UHaul does great, but this time around they kind of dropped the ball on a few things. A lot of it goes back to their website and having to reserve some things through the regional coordinator instead of online or over the phone. Our normal preferred office was completely un-helpful. Three stars for the website, five stars for the regional coordinator who pulled things through for us, for a four star average.

Truck was in good condition. The location was incorrect for pick up, but it was only a few miles further and expected.

Truck was clean and ready with a full tank of gas and performed well for our needs.

Truck was fine, no issues

These guys did an outstanding job. I intent to use them again. Thanks so much for doing an awesome job.

I've used them before. Easy to work with. A little disappointed in the length of time it took for the truck to arrive, but the drivers were nice.