U-Haul® Reviews
Uhaul seriously disappointed, I had multiple issues from the moment I booked the truck, and the situation didn't improve from there. I don't care to rehash it and get all worked up. But if you want a company to give you what you ask for, priced reasonably, and care about you when you are trapped on the side of the road. DO NOT CHOOSE UHAUL.
U-Haul promised a time to pick up the truck on our move day. Less than 24 hours before our time to pick up the truck they called and said they had overbooked and would not have a truck until 3 hours later than the original time. Thankfully J and L movers were flexible and we were able to adjust the time they helped with our move. U-Haul is cheaper than most truck rental companies but I am not sure I will use them again if I can get a comparable price due to their unreliability.
The truck barely started and I honestly didn't know if the truck would make it out of the Uhaul parking lot. They said that the truck was full of gas upon my p/u. My total move involved driving 10 miles. That included returning the truck to UHaul. When I went to "top off" the gas tank prior to return, I put in 8 gallons of gas!!! Meaning..the truck was actually not even close to full when I originally picked it up!! I explained that unless their truck gets 1 mile per gallon......I was swindled. I am still working on getting some sort of refund for the 8 gallons of gas I put in their truck. Very disappointed.