U-Haul® Reviews
The place we were supposed to pick up truck (Woodinville), did not have it and told us we could get one 20 miles away (Shoreline) the next day!! We had movers coming the day we reserved the truck (which was confirmed). When we went to the Uhaul place in Lynnwood to get a truck, they had at least 20 trucks and it was complete chaos. Not what I expect from U Haul.
The vehicle was fine. It ran well and was pretty easy to drive. I was pleased with the vehicle. I was fine with the pick up of the vehicle, though the gentleman that helped me was in no hurry at all. It worked fine. Drop off was the same as in the kid was in no hurry to get my vehicle checked in so I could get on my way. But overall it was a fine experience. I would definitely shop around before going with u haul again to see what compares as far as price and service.
Their guys that helped were very nice and courteous to everyone in our family. However, they were late both days they came to help us. Each day they showed up about 2 hours late and while they were there, I will say they moved pretty slow emptying the trailer. The only way we were able to speed things up was when my friend and I got in the moving truck and started handing things to them.
We rented the u-haul from 7 to 3 with the understanding that our movers would be there in the morning. The original company we hired changed the time and could not guarantee the could be there before 2 pm and u-haul could not allow us to keep the truck any later than 3 so luckily AJ Movers stepped and had us moved in time to get the truck back in time.
We weren't able to pick up the truck at the place we reserved so we had to drive a half hour away just to get it then two hours into an eight hour drive the truck broke down and we had to wait two hours for someone to come fix it. We were not offered any money back or discounts for these setbacks. I will not rent from Uhaul again.
Quick, easy to schedule over the phone. Ordered a 14' truck which didn't come in early enough for my scheduled pick up time, so they upgraded me to a larger truck free of charge. Return policy is easy and gave ample time to load and unload the truck. Would recommend Uhaul to anyone looking to rent a moving truck.
