U-Haul® Reviews
Only complaint is I made my reservation online for a 14 foot truck and I received my confirmation for reservation. The day before the move I double checked online to make sure everything was still set. They truck had been changed from a 10 foot truck to a 14 foot truck. When I called I was told that the confirmation is only tentative. Once I had the equipment no complaints however I'd advise checking the day before to make sure all details are still correct. Truck was clean and new.
They gave me a "free upgrade" to a 14-footer even though I requested a 10-footer. The moving guys commented that they had to take special care with tie-downs to make sure the cargo was secure because they're used to the truck being full. A 10-foot truck would have been perfect; the 14-footer was too big for what I had left to move. If I book a small truck, giving me a bigger one is not an "upgrade".
Booked my reservation weeks in advance, was told the day before that it had been changed to a location an hour away and at a pick up time after my movers were supposed to arrive. Worked out okay -- but I had to call back 3 times before I found an employee who was willing to look up other trucks for me on the phone.
The rental process online was fine and easy to do. I also did the pre-check-in the day before because I had a small window between picking up the truck and arrival of the movers. With all that done the pickup still wasn't smooth, mainly because there was only one person in the office to handle paperwork and get the trucks. She was very accommodating and apologetic but it took 45 mins for us to finally get the truck. I ended up leaving to go back home to meet the movers while my husband waited for the truck. I've used UHaul before without incident so I probably will again. I think it was just a one-off thing (I hope) and the woman at the counter did her best to make up for our inconvenience. Thank you!