U-Haul® Reviews
U-Haul promised a time to pick up the truck on our move day. Less than 24 hours before our time to pick up the truck they called and said they had overbooked and would not have a truck until 3 hours later than the original time. Thankfully J and L movers were flexible and we were able to adjust the time they helped with our move. U-Haul is cheaper than most truck rental companies but I am not sure I will use them again if I can get a comparable price due to their unreliability.
The truck barely started and I honestly didn't know if the truck would make it out of the Uhaul parking lot. They said that the truck was full of gas upon my p/u. My total move involved driving 10 miles. That included returning the truck to UHaul. When I went to "top off" the gas tank prior to return, I put in 8 gallons of gas!!! Meaning..the truck was actually not even close to full when I originally picked it up!! I explained that unless their truck gets 1 mile per gallon......I was swindled. I am still working on getting some sort of refund for the 8 gallons of gas I put in their truck. Very disappointed.
Only complaint is I made my reservation online for a 14 foot truck and I received my confirmation for reservation. The day before the move I double checked online to make sure everything was still set. They truck had been changed from a 10 foot truck to a 14 foot truck. When I called I was told that the confirmation is only tentative. Once I had the equipment no complaints however I'd advise checking the day before to make sure all details are still correct. Truck was clean and new.
