U-Haul® Reviews
The truck barely started and I honestly didn't know if the truck would make it out of the Uhaul parking lot. They said that the truck was full of gas upon my p/u. My total move involved driving 10 miles. That included returning the truck to UHaul. When I went to "top off" the gas tank prior to return, I put in 8 gallons of gas!!! Meaning..the truck was actually not even close to full when I originally picked it up!! I explained that unless their truck gets 1 mile per gallon......I was swindled. I am still working on getting some sort of refund for the 8 gallons of gas I put in their truck. Very disappointed.
Only complaint is I made my reservation online for a 14 foot truck and I received my confirmation for reservation. The day before the move I double checked online to make sure everything was still set. They truck had been changed from a 10 foot truck to a 14 foot truck. When I called I was told that the confirmation is only tentative. Once I had the equipment no complaints however I'd advise checking the day before to make sure all details are still correct. Truck was clean and new.
They gave me a "free upgrade" to a 14-footer even though I requested a 10-footer. The moving guys commented that they had to take special care with tie-downs to make sure the cargo was secure because they're used to the truck being full. A 10-foot truck would have been perfect; the 14-footer was too big for what I had left to move. If I book a small truck, giving me a bigger one is not an "upgrade".
