U-Haul® Reviews
After many years they really have it down to a science with many things thought through carefully. It's no fun driving a truck pulling a trailer for 800 miles, but they made it as easy as it could be. They were prompt, courteous and helpful. I have used them before and would again -- if I ever have the misfortune of having to move again.
Once we got the truck it was a breeze. Getting there was a huge pain! I made the reservation online for a 17 ft truck for pick up at 9 am (movers were coming at 10 am). According to the online instructions, I was supposed to receive a call from a representative letting me know where to pick up the truck (I could only choose a preferred location online). I never received a call so I called on my own the day before the scheduled pick up. The representative informed me that the truck would not be available until noon. I told him that time did not work for me and that I needed it at 9 to be ready for my movers by 10. He made no effort to help me make other arrangements so I called another local Uhaul dealer (in Laurel MD) and spoke to Jonathan, who was able to get me a truck for 9 am pick up the next day with no problems. He saved the day! After that, pick up and drop off was a breeze. Would use Uhaul again but it seems like you're better off just calling your local dealer rather than trying to book online.
I rented a 26 ft U-haul truck and an auto transport with my van on back. Though it rode like a truck there was ample space and worked well for what I needed. Customer service was fantastic on both the booking, pick, up and drop off points. I would definitely use them again and have over and over again!