The rental process online was fine and easy to do. I also did the pre-check-in the day before because I had a small window between picking up the truck and arrival of the movers. With all that done the pickup still wasn't smooth, mainly because there was only one person in the office to handle paperwork and get the trucks. She was very accommodating and apologetic but it took 45 mins for us to finally get the truck. I ended up leaving to go back home to meet the movers while my husband waited for the truck. I've used UHaul before without incident so I probably will again. I think it was just a one-off thing (I hope) and the woman at the counter did her best to make up for our inconvenience. Thank you!

Great easy to use truck. Have used UHaul before, great service and staff very quick and helpful.

UHaul Truck was old, guzzled gas, but totally capable and Larissa, the UHaul Sales Consultant, was very knowledgeable and professional.

The staff was very friendly.

UHaul on Hercules Ave in Clearwater, FL, was amazing. They connected the car hauler to the truck and gave excellent advice on periodically checking connections during the drive. All equipment was clean and in good working order. Very professional!

Great moving company! Would use them again!

The Uhaul truck and supplies were clean, no problem with the return

Uhaul truck rental was great although I could not rent the truck that I wanted.

Truck was not as reserved - it was an ordeal to pickup but once we settled for one the truck was new and really hauled butt on the highway compared to budget for the same size truck.

was ok, very smooth, got what we paid for. would recommend them again!

The helpers were wonderful.

I have moved many,many times and have used Uhaul Truck Rental for most of them as a industrial electrican. This one was the same smooth and quick. I will use them again gladly.

The service at U-Haul center in Rockville MD was extraordinary!

Extremely courtesy service from the U-Haul rental center in Rockville MD

All in all, it was a good experience.

The guys at U-Haul were great. My truck made it from Knoxville to South Carolina and back without any problems!

I don't think I will be using uhaul again in the near future

I rented from the Newington Station.

Decent prices, decent trucks, not the greatest availability.

Great truck and nice customer service

Both the Uhual customer service and the truck rental worked out great.

Easy to rent! Will use again

Almost all could be done on line.

Poor customer service at UHaul

Perfection! I picked up my 10" truck from Dependable Brake guy at 1110 Saw Mill Run Blvd, Pittsburgh, PA 15226 and returned it to Vernon, NJ. The UHaul truck was clean, drove like a car, easy - just nothing but good stuff to be said. Great experience and excellent qualify vehicle.

Truck was an older model but did the job.

The truck rental was easy. I like the U-Haul trucks and the place is very close. I also liked to being able to drop off the keys after closing.

Good and friendly service in Dayton, OH and Willis, TX

Uhaul did a great job of making sure the trailer lights work.

We used the online express check in but when we arrived the check out was still lengthy. The truck was in ok shape. Other than that the rental was fine.

Very pleased with the U-Haul availability at the Lockaway & Storage location in Belton, TX and that the truck was ready for me upon arrival. Will definitely use again!

Need to learn to cater to customers---not dictate. They seem to have forgotten that they work for the customer.

Excellent service and very accommodating!!

Very satisfied and happy with their service.

After many years they really have it down to a science with many things thought through carefully. It's no fun driving a truck pulling a trailer for 800 miles, but they made it as easy as it could be. They were prompt, courteous and helpful. I have used them before and would again -- if I ever have the misfortune of having to move again.

Showed up to the Storage Box franchisee in Leavenworth and it was all ready to go. They helped carry out the pads and dollies, and amended the contract as needed. Great local operation! Call 'em direct, not the national number.

Used a cargo van, 2-day rental. Drove from DC to Brooklyn. We needed to return the van with 3/4 of a tank of gas. The gas gauge was much slower than we realized,

Large truck, clean. Did the job.

I have rented Uhauls several times in my life, but now that I have found a locally owned/managed store front in my area (Kaotic Kustoms in Woodstock), I will be sticking with them for my truck rental needs. Very curteous and helpful staff - highly recommend!

Accommodated us very well even though a mistake got made on reservation.

They truck was ready and clean. No problem with the reservation. I have used they several times and will continue to use their service.

No complaints, easy to work with.

Not enough staff in the pickup location.

Always use Uhaul. Overall I feel they are the best hands down.

We were satisfied with the truck

The Kirkland, WA Uhaul guy was more than helpful. 26' Truck was clean and ready to go. He helped us adjust the mirrors. They even had it facing out to the street to leave with it easily. Truck ran great.

Good, but prices are high….they need to have discounts for teachers etc...

easy pick up and drop off. trucks run great and easy to drive.