Great customer service, and a great price with plenty of perks for any interstate move (like unlimited mileage!).

Professional, friendly and efficient

Truck was perfect size however the wheels were not quit aligned. The truck was comfortable and easy to drive

Check in was professional and timely. The truck was prepared and performed beautifully.

I prefer Penske over other more traditional rental truck companies as I feel like I never have to worry about the quality or safety of their vehicles.

I arrived about 45 minutes before my appointed time. They were re-fueling the truck and then washed it before turning it over to me. It was clean and in good condition - a great experience.

Truck was good size for my move

Excellent experience

Truck and auto carrier was in good condition !

The truck didn't like going over mountains because of the weight, but otherwise, I'd probably use them again.

Cost was good but the truck was not available upon arrival. Had to go to another location.

Penske saved us after Budget tricked us into thinking we had a truck reserved and drove an hour to find that *maybe* they'd have one that night. Customer service *hopefully* would be able to call back in a few hours to help find a truck in the area. Frantically called Penske customer support, they hooked us up with a truck at basically the same price and closer. The staff at the rental location were super nice and helpful too.

Easy pickup and drop off.

We saved almost 30% just by going with Penske and then they had promotions on top of that. Cost when moving across country is always a concern and it was such a relief to find an affordable option. Plus they gave us 10 days and unlimited mileage so we didn't have to try to rush a 3,000 mile move.

Truck drove well, just wish there was Bluetooth for audio. Also the truck had no license plate didn't realize till I went to drop it off.

Ramp on truck had a weld broken under making it very difficult to pull ramp out. Blankets with order of truck were not in truck when picked up, but they delivered them in 3 hours after truck was picked up.

Penske offered me really good price on one way rental for 4 days, no other company was offering any competitive prices.

Great truck, new and clean. as comfortable as can be expected and with could air/heat. aux. hookups for phones and USB

Fantastic customer service too bad they gave us a death-trap truck with an almost broken axle and suspension. As we were driving the truckload was titled to the right. We called PENSKE and they came out to check out the truck. We were told we were "Good to go to drive." When we called again 2 days later in New Mexico. We were told it was hazardous for us to drive. They switch trucks, and the loaders could careless about our stuff. Removed blankets, dropped bins that broke, and shoved our stuff into the truck.. UGGH! The speed to drive is toggled to only go 65mph. How is that safe when you can't go the speed limits across the USA?

Ronnie and Antwan were amazing! Great team work and extremely polite and friendly. They showed up on time and worked their butts off! Great jobguys! Company should be very happy with these two!

Pick-up location staff were friendly and helpful. Drop-off location was at a storage facility and we just had to leave the key in a drop box.

Great truck...got the job done

Have used Penske twice and had exceptional service with all staff involved both times. Great Company!

I would have given a 5-star if it wasn't for the additional cost for gas during drop off. I read through the contract and there was no mention that we need to fill the tank before we return. It a bit challenging to gas up a 26ft tuck in a residential area. But other than that the truck performed very well and we had no truck issues.

The Penske was amazing! I drove across country and had zero issues. Admittedly, the seats were very comfy, plenty of foot space and storage areas for snacks and water.

They truck worked well but was larger than the size we requested.

Really expensive, but they would guarantee the truck would be available for the day, time, and location requested.

The truck was pretty stripped down and basic, but it got the job done.

Very good connection and hassle free

We had to change our move date. The 800 number is very courteous, helpful, and accommodating.

This is my third Penske rental and the first time I was not happy with the truck rental. Penske definitely did not check this truck out before renting it to me. The wipers barely worked and I had to use them a lot during my 13 hour trip. I drove through rain, sleet, snow and a blizzard. NONE of the charging ports worked, so I had no way to charge my GPS or phone during my move which was a nightmare and I felt unsafe. Way too much money spent for such a shabby truck.

The truck was the correct size for our move.

Was pleased with the condition of the truck and how it handled.

No problems went very smooth.

The service was great. The truck was modern, comfortable and reliable.

The truck ran ok but had a high-pitch noise that I couldn't get rid of. Also roll-up windows and inconsistent locking of the passenger door.

Penske is good as always. I had trouble with the truck though when I rented it, but I had to switch it with another one as the prior one was causing a lot of cabin noise. Penske also do not provide any EZPass facility and as I tried to use mine, someone had already registered in EZPass with that same plate. So registering your ezpasses is going to be hard. I wonder why Penske cannot simply provide an EZPass service like other car rental do. Not a good experience, but I have gone through EZPass lanes anyway and I'm expecting Penske to send a bill with 25$ additional charge for violating EZPass.

Was excellent as always used Penske many times will only use Penske!!

I rented the truck, it ran fine.

Penske truck was a little expensive but it was worth as we drove 1800 miles.

Truck drove well, good gas milage.

Penske called and cancelled my reservation 30 minutes before I was scheduled to pick up. Then told me that I could go get another truck over an hour away. Zero compensation. Coincidentally, when I finally got the truck it had Indiana plates on it which is exactly where I was going. Abhorrent customer service and even worse business practices. I will never use Penske again.

I have rental a lot of cars and trucks over the years traveling and personally. The truck was immaculate and in great condition. Thank you for being so thoughtful during COVID

Great service and the truck was new.

Great team there with very efficient customer service.

DEF tank not on the same side as the diesel tank made it really complicated to refuel. The truck had a weird vibration at speeds between 40 and 60 mph.

Large truck with plenty of room. Drove great for a big truck. Newer model and easy on gas. Convenient drop-off at Home Depot.

Was not able to get the size truck I wanted, but available truck was "good enough".