I always prefer renting from Penske rather than the well-known truck rental place because the trucks are taken care of better. We rented a 26-foot truck, our loading team did an amazing job to fit all of our 3 bedroom home plus several boxes of stored items in it. There was a bit of a delay getting the truck initially, we were told it was because it had just completed service and a few computer holds had to be released. This was actually comforting as we had a 300 mile drive ahead. I appreciate that for longer drives the mileage is unlimited and it is a fixed number of days to get from point A to B, generally plenty of time to complete the drive in. This is probably the fifth or sixth time I have used Penske and will continue to do so!

There were glitches with NOT having supplied blankets but everything else was OK.

They forgot to load the blankets, but otherwise all was good.

Nice and professional

HAVE NOT STARTED YET

Easy picking up and returning. Would definitely use again.

12 foot truck was good with only ~2,300 miles on it. Gas tank was full at start. We drove 300 miles and took 20 gallons to refill. Price was fair. Only 2 points: 1) I wish the AC was more powerful. 2) The windshield solution tank was empty. They should check for it before each rental.

Quality equipment. Comfortable, easy to operate.

Quality equipment, comfortable and easy to operate.

Truck ready and available at requested time. 1200 mile drive with no issues. Smooth ride. Truck only 2 years old. Clean interior. Professional customer service.

Good Deeds rented the Penske truck needed to complete the move. I have used Penske in all of my moves over the past ten years.

truck was soiled and in bad shape. over 120k miles.

Unlike Uhaul, Penske took AND fulfilled my reservation for a moving truck. The truck was very clean and easy to drive. I would definitely recommend over Uhaul for renting a truck.

I'm a bit frustrated that they didn't have the moving pads I reserved. I was told that they are first come, first served, which is a bit odd since I "reserved" them. Overall, however, the truck is in good shape and the service during the pickup was nice.

quick and easy scheduling and pickup

Good service, good truck.

Clean and reasonable. Would move this way agai.

So much better than Uhaul. Loved having cruise control and being able to plug my phone into the stereo system.

Have had several truck rentals with Penske over the years. Every one had gone well. Vehicles are prepared, reliable, and are reasonable clean.

The truck was clean and worked well for the move I made.

Was just as expected.

Good service, good price

Great customer service, good prices, easy to use.

Always a pleasure using Penske. Up to date vehicles.

Never have had any issues with Penske. Always have had newer vehicles with my rentals. I rented the 16 foot gas truck with a ramp since it was the same price at the smaller truck. Did not have to stack it full.

The rental agent in Saint Petersburg was very nice. He brought to my attention that the truck I rented was a 2020. He also stated that he had the air conditioner running before I took off. Unfortunately it turned out that the A/C didn't work well at all. I ended up driving from Florida to Cleveland in a hot cab. If I had realized there was a problem before I left town, i would have asked for another truck.

Except for not having a hand truck and being very slow on the computer for my order

I rented a brand new truck! What can I say, it was fun.

great, affordable truck rental.

The windshield leaked water inside as rain was pouring outside

both guys worked very hard and were very efficient!!!

The truck was clean and ran like a charm.

Showed up to get our pre-reserved, pre-paid truck from Budget to find out that they had gone out of business 2 weeks earlier and we were not notified. Being the last weekend of the month, every truck in and around the city (Charlottesville, VA) was rented. Penske stepped in and found us a rental 1 1/2 hours away, gave us discount coupons, and saved the day! 0 stars for Budget! 5 stars for Penske!

Penske does a great job in maintaining their trucks. However, the diesel fueled truck is underpowered. Top speed on a grade is about 45. The other truck we had was a U-Haul. Gas motor with a lot more power and gas costs less. Also like the low deck height. However, Penske is negotiable and was $500 dollars cheaper.

I'd defiantly want to rent a diesel truck again. I didn't have to fuel until almost my destination (600 miles) which saved a lot of time! I was a little nervous at first driving the truck since I've never drove a truck with air brakes before but once you get used to it, it wasn't that bad. I felt like a trucker! The truck was very nice and comfortable.

Truck was solid and didn't have trouble getting us across multiple states. Price was definitely most competitive on market.

truck and trailer where issues

I really like Penske's equipment, unlimited mileage and generous time allotment on one way long distance moves...

I ordered a 22 ft truck and they gave me a 26 ft, saying it’s only 4 feet longer and same price. They do not take into account how much harder it is to park and the space that huge truck took up at my apartment complex, as well as how much harder it is to secure property in a top large truck. I really resent the bait and switch and they did not inform me before pick up that it would be a materially different truck.

The truck is not clean.

Great truck... never drove a big rig before and it was super easy and fun! The truck was new and in beautiful shape and easy to drive.

Great experience. New and clean truck.

good truck. office people are nice. easy to work with

The dollys was dragged through mud and driver area was packed with mud on the floor. some of the blankets were wet and dirty so I didn't use them

Friendly, ready for me, equipment in perfect shape, attentive to pandemic mitigation measures, perfect experience.

I rather wait to do this after drive across country is done.

good truck, easy to rent

Great truck. It had low miles and liij ts of features. 1500