Just excellent (as always) at both ends

They said they'd guarantee a truck, but no truck was at the facility when we arrived. The packing blankets we reserved didn't come with the truck that they finally brought to the rental facility.

Our truck was ready early. The agent carefully checked out the truck with us.

New vehicle, clean, available as ordered.

Everything was there , but the only problem was the cruise control didn't work.

great vehicle and economic

The truck was clean, and available on schedule. The only negative was that I had ordered moving blankets to be included, but they were not. I was not billed for them, however it would have been helpful to know in advance that they would not be included.

Truck performed very well, held a lot of stuff and was comfortable to drive and ride in. Very pleased with final result.

helped us get a bigger truck at the last minute. Very helpful.

Very good, but very expensive.

They were short on trucks so they gave me a larger vehicle at the same price. The truck performed as needed. Recommend you get some tie downs and bungees to help secure things in place, and highly recommend the furniture blankets to protect stuff.

Clean truck unlimited one way miles

Exactly what I needed to do the one-way move.

Penske is the way to go. The pickup and drop off locations where convenient for me. The car carrier was a flat bed and was fabulous to tow. I would definitely use Penske again.

Penske corporate was VERY easy to work with and went out of there way to keep the cost affordable. When I asked to keep the truck for extra time between closings they gave us most of the time for free. This may be a factor of slow business during COVID, but they could have charged me $100/day for it and I would have had to pay it. They gave me a near new truck for my 1000 mile move and coordinated with one of their corporate locations to allow me to leave the truck parked with our stuff in it while we waited to close on our new house. The only complaint I have is that the franchise where I picked it up took the 3 dozen moving blankets I ordered and gave me 1 dozen of their own. They removed the charge but didn't give me a choice. I was left without enough blankets for my move.

Great transaction and very helpful staff

Reasonable price, courteous workers.

The woman at the place was so slow, she literally moved like a sloth and I kept making comments about how much of a hurry we were in, she wasn't in the least bit friendly......the truck was in great shape, but again the professionalism was way below grade in my opinion.

The 2 movers were on time and did a fantastic job in moving the items to the moving truck. They were courteous

The truck was solid and had no mechanical problems. It drove well, was somewhat comfortable, and the ac worked like a meat locker. Perfect for a 2300 mile move from UT to NC in August!

Nice truck. Dependable for a long distance move. Good customer service.

Truck seats were not comfortable and backing up, there was no signaling sound nor back-up camera.

We reserved over a month in advance. budget truck only did they not have a 26 foot truck available, they played games and were piss poor on the phone. We were driving to pick up the truck when they called and stated they "Have been looking for a truck for almost 5 days"... why didnt they call us immediately? We were surcharged by their competitors which cost us an extra 1000 since it was last minute.Penske did cut off 250 to help us on the cost originally 1713 after their mistake 3000

Very professional with good equipment. Just what I would expect from the Roger Penske organization.

The truck and tow dolly were great! The customer service was BAD! The staff at Home Depot didn't know anything, especially how to attach and secure my car. One of the ratchets to secure the car was broken and had to be rescued every couple of hours. I would use a different company next time.

Nice truck in good condition. Cab is a little small with limited leg room. Overall I was happy with the truck.

Penske trucks are in very good condition as well as being clean. The online service was also very easy to navigate and making changes to the reservation, which I did, was great.

This is the second time I used Penske in the past year. Great company.

it was a truck. It worked. It was clean which is mostly what I needed.

Penske made the process simple and gave a discount for useing Hire A Helper. Plus the Military / Veterans discount.

Gave us the wrong truck. I ordered a truck with a lift and was forced to change my reservation from a one way with unlimited mileage to a double back to same drop off as pickup, for limited mileage with a charge of .79 mile. When I went to the Wesley chapel location, they did not have the correct truck, I was forced to take that truck because my paid movers were enroute to my house. Penske reservation/customer service was NOT open to address the issue. The Home Depot worker could not do anything till after 0800, my reservation was for 0600 with movers to be there at 0700.

Great service, friendly staff, professional.

The pickup and dropoff process was easy and quick.

Awesome truck, ran well. Only thing the cruise control stopped working 1/4 way there

Truck was clean. Pick up was easy. Everyone we spoke to was very friendly and helpful! We moved out of a 1200 square foot townhouse and used the 26 foot truck. We did need to fill our cars with random odds and ends and we have a TON of stuff but were able to fit most of it in the truck.

Penske is only about 1/2 to 2/3 the cost of Budget or enterprise, and for me work out a lot better. They assume that the renter is not an idiot, and provide excellently maintained equipment, without mileage charges and very reasonable extra-day charges.

Would not recommend at all! No one in the office was wearing face masks and there were signs for political candidates in their office.

The day of pickup I received a call that the rental truck had crapped out and they might not be able to provide a truck for my move. I expressed the need for a truck in less than an hour as the moving crew was scheduled to be there then. Fortunately, a truck was returned during my call and I was able to use that one, with a discount if I could get the truck back at a certain time. While the fact that my truck was down was not my fault and I should not have had to rush my use of the replacement, I was able to get it back to them in time and received the discount. Not a complete loss in the end but I admit I did get the sense that the company didn't really care that they were not originally going to be able to fulfill my rental request less than an hour before the scheduled timeframe and that's why I can't give them a 5 star review. Do yourself a favor, don't be like me, schedule for a backup truck just in case or pick one up the day before.

I was nervous renting a truck because of an awful prior experience with Budget that left us stuck and without a moving truck at all. Thankfully, Penske was AMAZING - from reservation to dropoff, I could not be more happy with my interactions with them. The truck was available on time as promised and was in great condition. When our plans changed they were flexible with our pickup time. The employees were very helpful in showing us how to use the truck + trailer. Also, we had a 20+ hour drive (1100 miles from WI to MA) and I can honestly say it was one of the most comfortable road trips I've had! Our 16' truck was very easy to load and unload. I would use Penske again in a heartbeat - even if it ends up being a little more expensive than a competitor, the customer service, dependability, and flexibility are very worth it.

Penske has always been a good choice for us.

We were in and out of the dealer with no wasted time. Truck was clean and ready to go.

Could have been better. My truck was way late

The truck had issues when we tried to leave Arizona, it also had issues going above 45mph.

Of course I needed to move in the busiest week of the yr, so prices higher than even 3 weeks ago! But the 12 ft Penske was brand new, comfy seats, ac, cruise control, all sorts of plug I s and a backup camera in rear view mirror. And plenty of room between the seats for food, suitcases or a pet. Used twice now in a month and easy checkout system whether online or call up very nice people. This time pick up and drop off at Home Depots. Should’ve gotten a 20ft the first time! Oh well live and learn.

Great truck for a long move!

Penske's trucks are larger than Uhaul's--I rented a 22 foot truck that had space comparable to Uhaul's 26 foot vehicle. The turning radius is larger and it's wider, so is a bit more difficult to maneuver. The ramp is also higher. However, the truck was in excellent condition, drove well, and pulled an auto transport without issues. The mirror adjustments are perfect making backing up with and without the transport relatively easy...and the blue fenders make the trailer highly visible.

Penske's trucks are larger than Uhaul's--I rented a 22 foot truck that had space comparable to Uhaul's 26 foot vehicle. The turning radius is larger and it's wider, so is a bit more difficult to maneuver. The ramp is also higher. However, the truck was in excellent condition, drove well, and pulled an auto transport without issues. The mirror adjustments are perfect making backing up with and without the transport relatively easy...and the blue fenders make the trailer highly visible.

Had a 22' truck. Big but perfect size. Had nice safety features.