The truck ran ok but had a high-pitch noise that I couldn't get rid of. Also roll-up windows and inconsistent locking of the passenger door.

Penske is good as always. I had trouble with the truck though when I rented it, but I had to switch it with another one as the prior one was causing a lot of cabin noise. Penske also do not provide any EZPass facility and as I tried to use mine, someone had already registered in EZPass with that same plate. So registering your ezpasses is going to be hard. I wonder why Penske cannot simply provide an EZPass service like other car rental do. Not a good experience, but I have gone through EZPass lanes anyway and I'm expecting Penske to send a bill with 25$ additional charge for violating EZPass.

Was excellent as always used Penske many times will only use Penske!!

I rented the truck, it ran fine.

Penske truck was a little expensive but it was worth as we drove 1800 miles.

Truck drove well, good gas milage.

Penske called and cancelled my reservation 30 minutes before I was scheduled to pick up. Then told me that I could go get another truck over an hour away. Zero compensation. Coincidentally, when I finally got the truck it had Indiana plates on it which is exactly where I was going. Abhorrent customer service and even worse business practices. I will never use Penske again.

I have rental a lot of cars and trucks over the years traveling and personally. The truck was immaculate and in great condition. Thank you for being so thoughtful during COVID

Great service and the truck was new.

Great team there with very efficient customer service.

DEF tank not on the same side as the diesel tank made it really complicated to refuel. The truck had a weird vibration at speeds between 40 and 60 mph.

Large truck with plenty of room. Drove great for a big truck. Newer model and easy on gas. Convenient drop-off at Home Depot.

Was not able to get the size truck I wanted, but available truck was "good enough".

Just excellent (as always) at both ends

They said they'd guarantee a truck, but no truck was at the facility when we arrived. The packing blankets we reserved didn't come with the truck that they finally brought to the rental facility.

Our truck was ready early. The agent carefully checked out the truck with us.

New vehicle, clean, available as ordered.

Everything was there , but the only problem was the cruise control didn't work.

great vehicle and economic

The truck was clean, and available on schedule. The only negative was that I had ordered moving blankets to be included, but they were not. I was not billed for them, however it would have been helpful to know in advance that they would not be included.

Truck performed very well, held a lot of stuff and was comfortable to drive and ride in. Very pleased with final result.

helped us get a bigger truck at the last minute. Very helpful.

Very good, but very expensive.

They were short on trucks so they gave me a larger vehicle at the same price. The truck performed as needed. Recommend you get some tie downs and bungees to help secure things in place, and highly recommend the furniture blankets to protect stuff.

Clean truck unlimited one way miles

Exactly what I needed to do the one-way move.

Penske is the way to go. The pickup and drop off locations where convenient for me. The car carrier was a flat bed and was fabulous to tow. I would definitely use Penske again.

Penske corporate was VERY easy to work with and went out of there way to keep the cost affordable. When I asked to keep the truck for extra time between closings they gave us most of the time for free. This may be a factor of slow business during COVID, but they could have charged me $100/day for it and I would have had to pay it. They gave me a near new truck for my 1000 mile move and coordinated with one of their corporate locations to allow me to leave the truck parked with our stuff in it while we waited to close on our new house. The only complaint I have is that the franchise where I picked it up took the 3 dozen moving blankets I ordered and gave me 1 dozen of their own. They removed the charge but didn't give me a choice. I was left without enough blankets for my move.

Great transaction and very helpful staff

Reasonable price, courteous workers.

The woman at the place was so slow, she literally moved like a sloth and I kept making comments about how much of a hurry we were in, she wasn't in the least bit friendly......the truck was in great shape, but again the professionalism was way below grade in my opinion.

The 2 movers were on time and did a fantastic job in moving the items to the moving truck. They were courteous

The truck was solid and had no mechanical problems. It drove well, was somewhat comfortable, and the ac worked like a meat locker. Perfect for a 2300 mile move from UT to NC in August!

Nice truck. Dependable for a long distance move. Good customer service.

Truck seats were not comfortable and backing up, there was no signaling sound nor back-up camera.

We reserved over a month in advance. budget truck only did they not have a 26 foot truck available, they played games and were piss poor on the phone. We were driving to pick up the truck when they called and stated they "Have been looking for a truck for almost 5 days"... why didnt they call us immediately? We were surcharged by their competitors which cost us an extra 1000 since it was last minute.Penske did cut off 250 to help us on the cost originally 1713 after their mistake 3000

Very professional with good equipment. Just what I would expect from the Roger Penske organization.

The truck and tow dolly were great! The customer service was BAD! The staff at Home Depot didn't know anything, especially how to attach and secure my car. One of the ratchets to secure the car was broken and had to be rescued every couple of hours. I would use a different company next time.

Nice truck in good condition. Cab is a little small with limited leg room. Overall I was happy with the truck.

Penske trucks are in very good condition as well as being clean. The online service was also very easy to navigate and making changes to the reservation, which I did, was great.

This is the second time I used Penske in the past year. Great company.

it was a truck. It worked. It was clean which is mostly what I needed.

Penske made the process simple and gave a discount for useing Hire A Helper. Plus the Military / Veterans discount.

Gave us the wrong truck. I ordered a truck with a lift and was forced to change my reservation from a one way with unlimited mileage to a double back to same drop off as pickup, for limited mileage with a charge of .79 mile. When I went to the Wesley chapel location, they did not have the correct truck, I was forced to take that truck because my paid movers were enroute to my house. Penske reservation/customer service was NOT open to address the issue. The Home Depot worker could not do anything till after 0800, my reservation was for 0600 with movers to be there at 0700.

Great service, friendly staff, professional.

The pickup and dropoff process was easy and quick.

Awesome truck, ran well. Only thing the cruise control stopped working 1/4 way there

Truck was clean. Pick up was easy. Everyone we spoke to was very friendly and helpful! We moved out of a 1200 square foot townhouse and used the 26 foot truck. We did need to fill our cars with random odds and ends and we have a TON of stuff but were able to fit most of it in the truck.