Penske® Reviews
Everything with our truck and car hauler rental went great. They were confirmed a few days before and the trucks were ready to roll when we picked them up. The only negative was that we had asked for one of the trucks to be a lift gate truck and were told ok but then when we went to pickup, we were told lift gates can't be taken on one ways. It wasn't a big deal just had to make some adjustments to truck loading.
The car carrier jack broke when we got it home and tried to remove the trailer. They were prompt in sending someone out to take it away. The roof of the truck leaked and got several of our boxes wet. The brake system did some odd things from time to time. The blankets we were given were damp and smelled so bad we could not use them.
When I returned the truck to Home Depot there was a delay at the store which resulted in Penske wanting to charge me for another day. I was about 15 minutes late getting to the store because of weather and fueling but the additional delays were due to the responsiveness of the Home Depot. To their credit Penske did reverse the charge for the extra day but I think they need to take into account other possible delays when returning that might push the time past the return time.
Trucks are newer and well maintained. Easy and straightforward rental agreements that are very transparent. Excellent customer support if needed. I had no problems on the entire trip. Very nice handling and comfortable ridIng 26’ Diesel truck with International chassis. I drove long and short haul trucks for 50 years and wish I had it this nice for most of those years of driving almost wished I was driving again. Don’t bother with the rest, Drive the Best!
Truck ok but service extremely slow or nonexistent at that Home Depot. Took at least an hr. Just to get truck...paid $50 for flimsy and shredding moving blankets (ripped off). Nice truck I would rent it again but buy lots of blankets elsewhere! Also if you’re going up hill the passenger might have to get out and push at 20mph ??. Pricey at $200/day but it does the job and that’s what’s important.
I was bit worried when I selected Penske. In general their Yelp reviews were decent, however the few that weren't were worriesome because they mentioned the major inconveniences of trucks that weren't available at the scheduled pick up locations or at the scheduled pick up times. My move was a very time-sensitive, one-way, long-distance affair so I had concerns about the possibility of this inconvenience occurring when I rented. Thankfully everything turned out smoothly: the truck was available, in good condition (clean, no major damages, almost full gas tank. etc) and there were no problems with the truck on the road. The Penske representatives were informative and helpful when I booked the reservation and there were no mix ups at the Home Depot when we went to pick up the truck. The drop off at Cube Smart in Florida was just as smooth. I'm grateful to have had a good experience!
