The Germantown Penske store was great!

The truck was good, and was in great mechanical condition.

The truck and service was great, but truck smelled strong of cigarettes.

Did not have the truck I had reserved, so they upgraded to a larger truck. Terrence was great to work with. Thank you.

Penske and AAA team together and provide great service and discounts.

Good service, clean truck

A truly horrific experience from beginning to end. Booked a truck, wasn't in stock. Got a truck, was the wrong truck and couldn't hook up our car. Was about to switch all our stuff from one truck to one with tow capabilities when they came and said the equipment wouldn't support our Jeep Liberty. Drove across the country in a terrible truck that had the seal broken on one window and it sounded like a wind tunnel for 24 hours of driving. Scarred for life.

Overall a fair price and had the truck we wanted in stock (26 foot). Only reason for 4 stars instead of 5 is because the truck was listed to have a loading ramp but ours only had the lift gate which slowed our move down considerably. Good company, just make sure if you want a ramp you double check that the truck they are giving you has the ramp.

Exactly the truck I was looking for

Rented a 22' and a vehicle trailer. Not the most comfortable ride for 2300 mile journey. Truck was a real dog going up hills. One time got down to 25 MPH.

We were very happy with our Penske truck rental for our move, they were extremely nice people to deal with. We would use them again. The truck ran well and was in very good condition.

No problem with anything! Check-in and check-out went very smoothly.

Least expensive and very good

Penske's price beat their competitors by hundreds of dollars. They were organized and efficient during the COVID-19 crisis and got me my truck with almost zero human interaction.

no instruction in regard to proper use of car tow rig, I asked several times for basic details in regard to securing car to the tow rig and received same answer each, you will figure it out it is not that complicated. For the first several hours we were stopping every 40 miles or so to re secure straps. Also figured out several hours into our trip to leave car ignition in Acc position to allow front wheels to turn with tow rig.

Truck was ready and worked perfectly.

I had no problems with the truck and the check in and check out were easy.

Very easy to work with. I had to make several changes to our dates of pick up and drop off They are currently running a Spring promotion.

Very clean truck! Ready when I showed up.

Penske Truck Rental gave me a great rate on a 26 ft truck. It was approximately $800 less than the rate U Haul quoted me.

At first they gave me a truck with a "Check Engine" light on, but they quickly replaced it. Otherwise, no issues at all.

Good quality truck, easy to pickup & drop off.

Used them at least 10 times in past. Best Trucks and rates. Quick in and out.

Good friendly service

The Penske person was helpful. Did not provide moving blankets even though I made the reservation a month in advance.

Good price; good truck; pickup and drop off went very smoothly.

Clean and efficient diesel 26’ truck. Averaged 10 mpg at 65-70 mph.

Very kind, friendly, knowledgeable, and helpful staff!

I've used this truck rental company previously, but would have to think twice about using them again. Upon arriving to rent the truck and trailer and checking the equipment the trailers tail lights were inoperable to include the signals although the tag on the trailer read with a tag attached thereto stating it was good to go. The rep that was handling this matter later that day had another trailer delivered this trailer had a flat tire. So a third trailer had to be acquired. The truck had not be cleaned and was very dirty inside the cab to include food wrappers inside the tray panels on each door. The windshield wipers were poor as well and would not completely clean the windshield when it rained.

lets just say penske may or may not get another call from me.

Truck size could use a 20ft 16-26 ft is big jump. Truck in good condition but lacks speed to pass to pass 18 wheelers and could on go 50 miles on steep hills.

Good solid trucks that can be rented from many Home Depots. Very convenient and inexpensive.

Very pleased with the check out

Truck & staff were very good, but the moving blankets I reserved were not available. This would not have been a problem except I was not informed of this until I showed up to get the truck. This required an hour of driving around (rural area/early morning) to find a U-Haul firm open to rent us blankets.

Nice clean truck, drove nicely for a diesel

First rate, great equipment and people. Why use anyone else?

It was a moving truck

I rented a 26 foot van to move part of my belongings to a second home, I overestimated the amount of truck needed. otherwise ok

The truck was clean and we had no issues with it. We reserved a 22 foot truck, but were given a 26 foot truck. The two 22 foot trucks that were brought in to the location earlier that day both arrived with issues. We were given the choice to take the larger truck, or they offered to call around to get the smaller one from another location. I appreciate that they gave us options and did not send us out in a truck with issues. Thank you!

Their truck was clean and worked well.

Great trucks...dependable, traveled well, and met our needs. I would highly recommend them for long-distance moves.

Rented the 26foot box truck, diesel. Truck was great, low power though as all rental trucks are. Averaged 10mpg and was fully loaded down. Truck was comfortable and drove great.

We rented the Penske from a small individual retailer and we had a 7:30 am reservation, we showed up and no one was there. In addition to the late start, there was also spilled Diesel which left our belongings smelling of Diesel.

The truck that I drove had a defective fuel gauge indicator on the dash panel. I was charged for 3.5 gallons of diesel fuel @$8.00/gallon even though I filled up the tank prior to dropping it off at Penske's location ! The fuel gauge did not read less than a full tank! I called them and the charge was not reduced 100%! Not using them again!

I rented a 26’ truck with a Diesel engine, from All-Ways Moving & Storage / Pittsfield, MA. Joe at All-Ways was wonderful in getting me a truck ASAP when I realized the 16’ U-Haul I had already rented was not going to do the trick for a 2-location load-out with a 2000-mile cross-country drive - the morning OF THE MOVE. A quick, efficient vehicle checkover, & a quick rundown on driving this beast, put us on our way.

Truck was clean and had no mechanical issues for my 12hr drive.

No problems with the truck at all.

Rear hatch would hardly open truck had too much play In steering