No muss, no fuss. It went well

Truck was in good shape and worked as expected.

Truck was clean and easy to rent/

No problems, very professional and dependable service.

Fairly priced, good truck, good customer service

Excellent rental Penske truck

Great truck although, it was dirty when we got it and had trash and blankets in the back.

The truck operated normally, and we had no problems.

Fairly new truck, everything worked!

10 minutes late, returning truck due to gas station line up and traffic. Still charged $100 extra

Penske Truck Rental was affordable and very clean truck.

I was bit worried when I selected Penske. In general their Yelp reviews were decent, however the few that weren't were worriesome because they mentioned the major inconveniences of trucks that weren't available at the scheduled pick up locations or at the scheduled pick up times. My move was a very time-sensitive, one-way, long-distance affair so I had concerns about the possibility of this inconvenience occurring when I rented. Thankfully everything turned out smoothly: the truck was available, in good condition (clean, no major damages, almost full gas tank. etc) and there were no problems with the truck on the road. The Penske representatives were informative and helpful when I booked the reservation and there were no mix ups at the Home Depot when we went to pick up the truck. The drop off at Cube Smart in Florida was just as smooth. I'm grateful to have had a good experience!

Penske was good - but HOme Depot, where I picked up the truck wasn't. They claimed the truck had a full tank when it was 1/2 full and when I pointed out the DEF tank was almost empty, the response was to tell me that DEF fluid wasn't needed.

Clean truck, very easy to change appt times and book

It was a fair price.

Penske truck drove great. Smooth.

AC did not work well. Lock that was promised was not available

Nice clean truck in good working order. Easy pick up and drop off at Home Depot.

I rented the Penske truck twice, but it was intentional. I just had too much stuff to haul, and it took two 26ft bed trucks to do it. Would I do it again? If I were younger, maybe. But the national moving van lines just wanted too much and I saved over $4000 doing it myself. The 1st truck was a bit old, but got me back to my destination (2000 miles) with about 9mpg average diesel use. The 2nd truck was practically new with only 18k miles and worked a bit better, but overall I did not have any problems with either of them. The service with pick up and drop off was good, so I highly recommend this company from my own experience. I saved a lot of money over other companies because they had a 50% off price special, so renting 2 trucks for 2000 miles each was $1500 plus fuel. I hope to never have to do this again, as I got quite worn out driving 4000 miles. Am I glad it's done? Yes. Would I do it again? Would you do it to save $4500?

Love using this company when moving. Easy to work with, trucks are always clean and customer service is the best.

Penske has good trucks and equipment

I would definitely use this company again!

It was all very good until I dropped off the truck. The drop off location had moved. I dropped the truck off at the new location, next to about 4 other trucks. A paper sign on the door of the old local had the new local address and placed the key in the lock box as the sign had indicated. The new local was closed, so I called the next day. The person who answered the phone assured me that they found the truck and key and had already processed the paperwork. Two days later, I received a call asking where the key was and telling me that they just noticed the truck. I explained that I had called and confirmed receipt of the key and that the paperwork had been processed. The individual who called became very patronizing and asked me to look for the key. Again, I explained that my husband and two sons saw me out the key in the drop box and their office confirmed receipt the following day. This call totally stressed me and ruined an otherwise fairly decent experience.

I found a lower price through Budget but wasn't impressed with their fleet so I called Penske and they price-matched. Truck was in great shape too.

Truck was ready on time and support staff was professional and communicated clearly with us about what needed to be done. Truck was modern, clean and in good condition. Managers here in Florida where we returned the truck couldn't have been nicer and gave us many tips about the moving and unloading process that we needed. They are really special people and helped us out a lot when our first unloading team failed to show up. Many thanks to them.

Penske was a bit cheaper in my area than U-Haul.

Truck was in good condition

Truck was very nice and easy to drive.

had no problems at all with either the truck or dolly, everything worked as it should... no problems.. long trip

Great price, gave me lots of discounts. New truck and new tow for the car. Easy to work with. Highly recommend Penske.

Reliable and working cruise control on trucks makes a big difference

Good truck, no issues

Reliable trucks. Comfortable

The truck check-out process was very smooth, the guy even gave me a free padlock! Driving a truck for the first time on city streets was harrowing but it worked out. I ran into some mechanical issues getting the truck out of the city (turns out I was just overreacting), and the 24/7 help service was fantastic. They have a ton of empathy, they care and make followup calls and check in on you, even the onsite tech who'd been on duty for 12 hours at that point was chatty and took the vehicle for a spin around the neighborhood to suss out what was going on. I felt super well taken care-of, and that doesn't happen much (especially in the moving business!). I can't see me ever trying a different truck rental company.

I had significant problems with the 26 foot truck I rented from Penske, (one headlight was out, no air conditioning, a cab door that did not lock) but when I returned the vehicle they gave me a significant refund so barring their not inspecting the truck before pick-up I would use them again. Just make sure they have inspected the truck.

Picked up our truck at Home Depot. There were there with the truck we requested and were very courteous. The truck worked well, no problems. We got a 16' truck, but a little smaller one would have worked also. I would use them again.

Nice truck, good equipment. The first truck had mechanical problems, but it didn't take too long to get a replacement.

Super Friendly. Easy pickup and drop off.

Used before and will use again6

Like the AAA discount.

New truck, very clean

Great equipment, even had cruise control. Excellent customer service on both ends of the move, i.e. Omaha to Albuquerque.

We got the truck at the last minute.

Great truck, great service, and great people.

They use newer trucks. Diesel could handle the mountainous roads well and had better fuel economy. Great customer service and pricing.

Truck was a little uncomfortable for a 12 hour trip. It didn't have enough leg room. The truck ran very well.

Our 26 foot truck was clean and in excellent condition. Customer service was efficient and professional. I chose Penske due to recommendations of family and friends and would definitely use them again.

The company forgot the hand truck, but overall great. The truck was clean and customer service excellent. I chose them for affordability and ease. Will use them again.