Clean truck, very easy to change appt times and book

It was a fair price.

Penske truck drove great. Smooth.

AC did not work well. Lock that was promised was not available

Nice clean truck in good working order. Easy pick up and drop off at Home Depot.

I rented the Penske truck twice, but it was intentional. I just had too much stuff to haul, and it took two 26ft bed trucks to do it. Would I do it again? If I were younger, maybe. But the national moving van lines just wanted too much and I saved over $4000 doing it myself. The 1st truck was a bit old, but got me back to my destination (2000 miles) with about 9mpg average diesel use. The 2nd truck was practically new with only 18k miles and worked a bit better, but overall I did not have any problems with either of them. The service with pick up and drop off was good, so I highly recommend this company from my own experience. I saved a lot of money over other companies because they had a 50% off price special, so renting 2 trucks for 2000 miles each was $1500 plus fuel. I hope to never have to do this again, as I got quite worn out driving 4000 miles. Am I glad it's done? Yes. Would I do it again? Would you do it to save $4500?

Love using this company when moving. Easy to work with, trucks are always clean and customer service is the best.

Penske has good trucks and equipment

I would definitely use this company again!

It was all very good until I dropped off the truck. The drop off location had moved. I dropped the truck off at the new location, next to about 4 other trucks. A paper sign on the door of the old local had the new local address and placed the key in the lock box as the sign had indicated. The new local was closed, so I called the next day. The person who answered the phone assured me that they found the truck and key and had already processed the paperwork. Two days later, I received a call asking where the key was and telling me that they just noticed the truck. I explained that I had called and confirmed receipt of the key and that the paperwork had been processed. The individual who called became very patronizing and asked me to look for the key. Again, I explained that my husband and two sons saw me out the key in the drop box and their office confirmed receipt the following day. This call totally stressed me and ruined an otherwise fairly decent experience.

I found a lower price through Budget but wasn't impressed with their fleet so I called Penske and they price-matched. Truck was in great shape too.

Truck was ready on time and support staff was professional and communicated clearly with us about what needed to be done. Truck was modern, clean and in good condition. Managers here in Florida where we returned the truck couldn't have been nicer and gave us many tips about the moving and unloading process that we needed. They are really special people and helped us out a lot when our first unloading team failed to show up. Many thanks to them.

Penske was a bit cheaper in my area than U-Haul.

Truck was in good condition

Truck was very nice and easy to drive.

had no problems at all with either the truck or dolly, everything worked as it should... no problems.. long trip

Great price, gave me lots of discounts. New truck and new tow for the car. Easy to work with. Highly recommend Penske.

Reliable and working cruise control on trucks makes a big difference

Good truck, no issues

Reliable trucks. Comfortable

The truck check-out process was very smooth, the guy even gave me a free padlock! Driving a truck for the first time on city streets was harrowing but it worked out. I ran into some mechanical issues getting the truck out of the city (turns out I was just overreacting), and the 24/7 help service was fantastic. They have a ton of empathy, they care and make followup calls and check in on you, even the onsite tech who'd been on duty for 12 hours at that point was chatty and took the vehicle for a spin around the neighborhood to suss out what was going on. I felt super well taken care-of, and that doesn't happen much (especially in the moving business!). I can't see me ever trying a different truck rental company.

I had significant problems with the 26 foot truck I rented from Penske, (one headlight was out, no air conditioning, a cab door that did not lock) but when I returned the vehicle they gave me a significant refund so barring their not inspecting the truck before pick-up I would use them again. Just make sure they have inspected the truck.

Picked up our truck at Home Depot. There were there with the truck we requested and were very courteous. The truck worked well, no problems. We got a 16' truck, but a little smaller one would have worked also. I would use them again.

Nice truck, good equipment. The first truck had mechanical problems, but it didn't take too long to get a replacement.

Super Friendly. Easy pickup and drop off.

Used before and will use again6

Like the AAA discount.

New truck, very clean

Great equipment, even had cruise control. Excellent customer service on both ends of the move, i.e. Omaha to Albuquerque.

We got the truck at the last minute.

Great truck, great service, and great people.

They use newer trucks. Diesel could handle the mountainous roads well and had better fuel economy. Great customer service and pricing.

Truck was a little uncomfortable for a 12 hour trip. It didn't have enough leg room. The truck ran very well.

Our 26 foot truck was clean and in excellent condition. Customer service was efficient and professional. I chose Penske due to recommendations of family and friends and would definitely use them again.

The company forgot the hand truck, but overall great. The truck was clean and customer service excellent. I chose them for affordability and ease. Will use them again.

Truck ran good other than the truck was governed and we prayed on several occassions that is was going to make it over the Rocky Mountains.

I was very nervous about driving a truck this large 1000 miles while packed full of all my worldly possessions and towing a car to boot. After being on the road for about 30 mins these fears started to melt away. It was clear to me that the vehicle was very well maintained. The steering was tight and responsive with no drift or slop. The suspension was unbelievably smooth considering the weight. Not saying there weren't a few white knuckle moments through the hills of W. Virginia, but I imagined a lot worse in my head. The rental process at Penske was great and I didn't have to worry about them calling the day before saying my truck wasn't going to be there (re:Uhaul).

Penske staff was very helpful at pickup location and drop off. The truck was in excellent condition , very clean, easy to drive.

The Penske Rental truck was great. We had a lift gate which made our move that much easier and safer. The truck ran perfectly. No issues.

Great truck for the job.

Had a new truck. Had 60k miles on it. It was a diesel and the truck worked flawlessly, however, it struggled up hills which was annoying.

They provided a great truck (much better than the last 3 u-hauls I've used). They were also super efficient and diligent when I picked-up the truck AND flexible on the other end. The price was also about 20% less than other options I checked.

they charge me 8$ a gallon to top off my return will not ever go back to Penske trucks.

Reasonable price, new 26' truck, ok fuel use, nice people to work with.

The truck was perfect for our needs. Easy to operate too!

The truck needs brakes.

Got the work done and the truck was smooth drive.

Easy check-in and check-out and very satisfied with the price.