Third time renting a truck from Penske, found it to reliable, dependable and up to date equipment

One way and a AAA discount! Pick up and drop off locations were easy to find and the people were great.

New truck, good service. reliable.

Penske came in clutch. When U-Haul called me the day before my reservation to inform me they did not have a truck for me, and that a "reservation is really just a request", I cancelled with them and called Penske. Penske not only managed to track down a 26' truck, but had it brought in to our location (I believe from out of state) within 24 hours. At a time of year where college kids are moving into dorms and apartments like crazy, Penske managed to save our move! The ONLY reason Penske doesn't get a 5 star on this..... you know what.... no, they deserve the 5th star as well. The only reason I was going to say is that the truck seemed SUPER weak for the size. Going up only small hills (not even enough to have a grade % sign), the truck would slow to a crawl. The drive that is normally around 13 hours took my 20 because I was going 45 MPH for a vary large portion of it (basically any time the road was anything more extreme than "flat"). With that said, we had the truck fully loaded, front to back, top to bottom, so I will give them the benefit of the doubt and assume we were maxing out the weight. Had we needed to tow a vehicle behind it, however, I don't think we would have been able to

Excellent value unlimited mileage.

Truck broke down on me

The truck was excellent, however, the Emissions equipment needed cleaning halfway on the 1800 mile trip and took an hour for it to be cleaned.

The truck could have been cleaned before it was picked up, but it ran well and it got us to our destination.

clean truck, easy rental

Penske called one hour before our reservation pick-up time (two hours before the movers were to arrive) to say they didn't have our truck and had no idea when they would. They wouldn't provide an alternative truck. We ended up calling UHaul and getting a day-of reservation for a larger truck and they matched Penske's price. Never using Penske again.

I moved myself to North Carolina from Denver, CO.

Nice truck easy to pick up.

I booked a 16' truck w/loading ramp for 5 days but finshed the move 2 days in advance. Truck and ramp in great shape but be advised that they DO NOT pro rate and I was informed the price I was quoted was for a "package deal" . ..a deal for them, I suppose. As well, I reserved 2 hand trucks but when I went to pick up the truck, they said they could only provide 1, thus reducing my productivity by 50%. To make up for it, they added another 12 free furniture blankets on top of the 12 I had already booked... WTH? Thanks for doubling my workload.

Cyle and Lester did an awesome job loading up my apartment. They communicated clearly and promptly, arrived on time, treated the boxes with care, packed them expertly, and were very nice and pleasant throughout the process. Would have used them for the whole cross-country move if we had realized they also drive and unload at your destination!

they charged me 69.00 for gas when I left the vechile returned with a full tank of gas. Not nice of them, good thing I am getting reimbursed for this. by my company.

Great customer service on both ends, excellent truck which provided amazing fuel economy especially considering the load and pulling a car carrier.

Minus one star for the below average customer service when I picked up a 26 footer in Ontario, CA. I asked for two dozen blankets and the guy only picked up one bundle. When I went behind him to pick up the second dozen he told me there was two dozen in each bundle. "They're packed real tight". Sure enough, when I started loading the truck there was only one dozen. Minus another star for no lift gate on the truck which is basically why I went with Penske in the first place due to the tight spaces I would be loading and unloading. "All our one way trucks have a ramp. Only our local rentals come with a lift gate." Minus a third star for the box having a leak which let rain water run down inside the box onto some of the cardboard boxes I was transporting. The check engine light came on about two hundred miles into my trip necessitating a stop at the nearest Penske maintenance facility to have it taken care of. I won't take any stars away for that one, things happen and the truck performed well otherwise. Overall, I give my whole Penske experience a C-. Nothing special and definitely plenty of room for improvement.

Original Tow trailer assigned to us was broken. Replacement also had things wrong with it making the process challenging

Our reservation was scheduled for 8:15 a.m. the person at the store did not show up until 8:47 a.m. our movers were scheduled to arrive at our home at 9 a.m. This was a massively stressful start to the move and we weren't able to get home with our truck until 9:40 a.m. Luckily our movers were great and helped make the process smooth despite Penske's screw up. To make up for the delay, Penske offered us a hand truck which we did not need. There was no discount for messing up our pick-up.

Always have had great trucks

No issues, ordered, pick up was simple and quick. I had the truck for a week and was happy with the cost.

Truck was new and very nice. However, it was sluggish. Everything was top notch with their customer service. Checking in and out was a breeze. I chose Penske because I have never seen their trucks on the side of the road like some other rental companies trucks.

Helpful folks. Clean trucks. Easy move.

The truck was excellent, a nearly new truck. We had some hassle returning the truck, because fuel gauge was reading 7/8 even though tank was obviously full, with fuel sloshing in the filler tube. The check-in person persisted in trying to charge us about $90 extra, but eventually let us have the victory, which we justly deserved. However, the dispute wasted an hour of time and made us late for our next activity.

Good truck Good service.

Truck did well automatic easy to drive and ac worked well.

Very nice people and helpful

Would recommend this company.

Best truck rental experience ever. Highly recommended.

Not a comfortable ride, but it got the job done.

We rented a 26' Penske truck which we had arranged months earlier. We were scheduled to pick it up on Sunday at the local Home Depot at 6:30 PM because I had arranged to have the movers arrive at the house at 7:00 am Monday morning. We arrived at Home Depot and the truck was not there and the person at Home Depot said he had been on the phone all day with Penske and he said he had no idea when it would be there. That we would have to come back the next morning. The next morning we went back to Home Depot and they had a truck but there was two HUGE cracks in the windshield from the top to the bottom. We were left with no choice but to take the truck. The movers meanwhile were twiddling their thumbs at home waiting for us to come with the truck. There were no instructions given on how to operate the truck including how to "dump the air". All in all I would never rent another Penske truck and will not recommend anyone I care about rent one either.

Late over 2 hours having my truck from the scheduled pickup time and had issues with starter during the trip requiring roadside assistance.

Allowed use if the truck for 24 hours at a time

Smooth easy process. Truck was reliable and clean. Recommended.

Rented a 26 foot truck from local dealer in Boynton Beach, FL. The communication about rental was excellent. I found the truck storage area not swept clean. Driver seat had several small holes in the cushion. Fuel gauge was a little inaccurate. But, this is a truck designed for moving and overall the experience was fine. We drove the truck from Boynton Beach FL to NC, 905 miles on rental truck.

Don't expect to get the size truck you order

Very clean truck, and more spacious than Budget or U-Haul. The tailgate lift made bulky item so much easier to get into the truck. Friendly staff. Highly recommended.

Awesome truck rental from Penske! They provided a great 26 foot truck with a ramp and lift! I have and will always rent with Penske.

Truck was in good condition and did what we needed it to do. The Penske location was nice and customer service was A+.

Easy and efficient. We used a 16' truck that fit everything in our 1 bedroom apartment.

Truck was good, steering was misaligned. Price was comparable. A bit unclear about the drop off after hours, but all worked out. Simple pick-up and drop-off.

Local operator was excellent to work with. Very dependable and helpful. Did everything to help me get the truck I needed when I needed it. Truck in excellent condition, very nice to drive.

They were great to me. Great costumer service and the truck was perfect for what we needed. Picking up the truck and dropping it off both was extremely smooth.

New truck, less than 4500 miles.

Truck was dependable.

only complaint is the power on the truck was very bad and the seats were very unconfortable and was not informed that the truck was diesel nor were we informed that the truck takes 2 typed of diesel

Excellent equipment and service.

I chose Penske after U-Haul failed us completely a few weeks before. When I went to pick up my truck at Penske, I was quite happy with the experience. They did everything U-Haul did not: had my truck. had the correct size truck. had a person to help me check out the truck. had a person walk me to the truck, start it, show me the controls, double checked that the requested hand truck was on the damn truck (it was!), and gave me general tips on how to drive it. Wow. what good service. In short, never again U-Haul; hello Penske.