Our reservation was scheduled for 8:15 a.m. the person at the store did not show up until 8:47 a.m. our movers were scheduled to arrive at our home at 9 a.m. This was a massively stressful start to the move and we weren't able to get home with our truck until 9:40 a.m. Luckily our movers were great and helped make the process smooth despite Penske's screw up. To make up for the delay, Penske offered us a hand truck which we did not need. There was no discount for messing up our pick-up.

Always have had great trucks

No issues, ordered, pick up was simple and quick. I had the truck for a week and was happy with the cost.

Truck was new and very nice. However, it was sluggish. Everything was top notch with their customer service. Checking in and out was a breeze. I chose Penske because I have never seen their trucks on the side of the road like some other rental companies trucks.

Helpful folks. Clean trucks. Easy move.

The truck was excellent, a nearly new truck. We had some hassle returning the truck, because fuel gauge was reading 7/8 even though tank was obviously full, with fuel sloshing in the filler tube. The check-in person persisted in trying to charge us about $90 extra, but eventually let us have the victory, which we justly deserved. However, the dispute wasted an hour of time and made us late for our next activity.

Good truck Good service.

Truck did well automatic easy to drive and ac worked well.

Very nice people and helpful

Would recommend this company.

Best truck rental experience ever. Highly recommended.

Not a comfortable ride, but it got the job done.

We rented a 26' Penske truck which we had arranged months earlier. We were scheduled to pick it up on Sunday at the local Home Depot at 6:30 PM because I had arranged to have the movers arrive at the house at 7:00 am Monday morning. We arrived at Home Depot and the truck was not there and the person at Home Depot said he had been on the phone all day with Penske and he said he had no idea when it would be there. That we would have to come back the next morning. The next morning we went back to Home Depot and they had a truck but there was two HUGE cracks in the windshield from the top to the bottom. We were left with no choice but to take the truck. The movers meanwhile were twiddling their thumbs at home waiting for us to come with the truck. There were no instructions given on how to operate the truck including how to "dump the air". All in all I would never rent another Penske truck and will not recommend anyone I care about rent one either.

Late over 2 hours having my truck from the scheduled pickup time and had issues with starter during the trip requiring roadside assistance.

Allowed use if the truck for 24 hours at a time

Smooth easy process. Truck was reliable and clean. Recommended.

Rented a 26 foot truck from local dealer in Boynton Beach, FL. The communication about rental was excellent. I found the truck storage area not swept clean. Driver seat had several small holes in the cushion. Fuel gauge was a little inaccurate. But, this is a truck designed for moving and overall the experience was fine. We drove the truck from Boynton Beach FL to NC, 905 miles on rental truck.

Don't expect to get the size truck you order

Very clean truck, and more spacious than Budget or U-Haul. The tailgate lift made bulky item so much easier to get into the truck. Friendly staff. Highly recommended.

Awesome truck rental from Penske! They provided a great 26 foot truck with a ramp and lift! I have and will always rent with Penske.

Truck was in good condition and did what we needed it to do. The Penske location was nice and customer service was A+.

Easy and efficient. We used a 16' truck that fit everything in our 1 bedroom apartment.

Truck was good, steering was misaligned. Price was comparable. A bit unclear about the drop off after hours, but all worked out. Simple pick-up and drop-off.

Local operator was excellent to work with. Very dependable and helpful. Did everything to help me get the truck I needed when I needed it. Truck in excellent condition, very nice to drive.

They were great to me. Great costumer service and the truck was perfect for what we needed. Picking up the truck and dropping it off both was extremely smooth.

New truck, less than 4500 miles.

Truck was dependable.

only complaint is the power on the truck was very bad and the seats were very unconfortable and was not informed that the truck was diesel nor were we informed that the truck takes 2 typed of diesel

Excellent equipment and service.

I chose Penske after U-Haul failed us completely a few weeks before. When I went to pick up my truck at Penske, I was quite happy with the experience. They did everything U-Haul did not: had my truck. had the correct size truck. had a person to help me check out the truck. had a person walk me to the truck, start it, show me the controls, double checked that the requested hand truck was on the damn truck (it was!), and gave me general tips on how to drive it. Wow. what good service. In short, never again U-Haul; hello Penske.

Great roadside assistance...

I've used Penske for multiple moves. Always easy and budget-friendly.

Good for what I needed.

Nice truck - no issues.

We were in and out with a minimum of wasted time and the truck was exactly as described. The ONLY problems: the truck pulled to the right and the cab smelled slightly "fishy."

Appointment to pickup the truck was at 0930, the truck didn’t arrive until 1015, however, they did give me a 10% discount.

Good, straight forward. When I had a problem, the 24/7 roadside assist fixed me up, and they got me a new truck quickly--and helped me move my stuff from one to the other! Absolutely ALWAYS get the $0 liability--it is absolutely worth the relief you feel when something goes wrong.

Penske gave us by far the best rental price in comparison with other carriers.

Easy to drive and load

Great truck and customer service

Truck was ready at the time we agreed to. Very clean and in great condition.

We had a delay with the size truck not being there when we arrived for pickup, which ended up being about 50 mins. extra waiting -- and they were very apologetic, and offered a discount for the inconvenience. We had moving help coming so that was my greatest concern, and as it turned out, everyone arrived (truck and moving help) at just about the same time. So, I DO suggest arriving a bit early for your rental, in case of any snags. I did call the day before to confirm, but ours is a smaller town, so the one we would be renting had to come in back to back from another rental a good distance away. I know they want to make revenue, but such tight scheduling can cause a bit of stress for the next person in line. Just a suggestion for other people, and definitely NOT a detriment to our renting again, if ever needed. Truck ran okay, served our needs, all equipment asked for was there as requested. No hidden charges or fees -- all explained up front and total cost was exactly as quoted!

Penske has very drivable trucks, but limited assistance over the phone and on weekends.

Smooth ride for 700 miles!

Had to scramble to get a truck from Penske when my Budget truck rental fell thru at the last minute (nightmare). Penske had a truck and were great to work with.

Quality truck and car carrier.

The truck had some good features and was easy to drive once you got used to the size of the truck. But, man, was it a turd going uphill. The governor kicked in around 75 mph, but as soon as you hit an incline, you’d find yourself barely able to do 40 in some cases. Then, everyone you whizzed by on the highway would go whizzin’ back by.

Nice truck, but someone needs to make sure the customer understands the need for the DEF on a long journey......it is rather important and we got terrible information, fortunately a kind trucker at truck stop answered a question about it....could have been a very costly repair job.