26' truck, drove well, got it on time, easy return

The company in Murrieta California was great in releasing the truck. The agent showed me the truck, what was needed to manage the truck and also was very courteous and friendly.

Excellent value. The truck performed really well and went much faster than we've experienced from rental trucks in the past. Thanks, Penske!

We were given a new truck (1200 miles on odometer at trip start). They left the window sticker in the glove box - interesting the truck list price was ~$34K (I always figured they cost a lot more than a car, but if the sticker was correct, it's about the same). We have rented similar 16 foot trucks 3 other times in the past 5 years. This one road like all the others - it was bumpy (conclusion - they keep their older trucks in as good as shape as the new ones, it's just that it's a truck....). Everything worked great. Handled well in awful driving rain through mountains. The only issue we had was in the pick-up at Home Depot. The person who checked us in did not understand how to use the computer for this purpose. It took a long time and he did not get it right. He forgot to give me back my drivers license; lucky my son noticed before we left. The next day I got a call asking when I was going to pick up the truck. I explained that I already had the truck and he was worried I had not paid. However, he figured it out and called back an hour later telling me we were all set. So all-in-all it worked out well. Overall, we were satisfied.

Did just great. They did not have the truck I ordered so I ended up with a 26' truck so I do not know how much better speed or gas mileage I might have gotten but we did great. Truck was clean and hearty through the mountains.

The truck was clean and in good condition

Even with the discounts, that was more than I had expected to spend for having a truck for 5 hours.

We rented a 16' and it was brand new. It drove great from Boston to Detroit.

Lucked out and got a truck which made the 9hr trip a little more bearable

Worked out very well. Very organized, professional folks at their Laurel location. The truck was clean and was well maintained. Rented for a day (24hrs). Very reasonable rates. Reduced price for being a senior citizen/AARP member.

I ordered to packets of blankets but they only have one packet when I arrived. Fortunately, I only need the one packet.

Easy to deal with, organized and fair pricing.

All were awesome. Glad they came on a very short notice

26' 2018 International very clean and had air ride as well as air ride driver seat, cruise control. Penske is only company that does one-way rental.

The truck was clean an with no issues.

The truck was new and ran great.

Nice truck that operated well. Plenty of clean space up to date. Highly recommended.

Renting the 2200 foot Penske truck and hiring movers to load and unload the truck saved us $5900 based on the estimate we received from Arnoff movers.

The size was perfect. The condition of truck was good. Customer service was excellent. The price and conveince Yes i would use them again

The equipment was clean and ready to go. When I expressed concern about loading and pulling my car, the salesperson told me exactly how to do everything and was very courteous. He payed attention to detail and answered all of my questions. Thought it was a little expensive, but I'm frugal.

Truck was not available at the location where I was to pick it up and had to go to a different location which added to the stress of moving day.

I've used Penske many times and have always been very happy with them.

Great price, good overall experience

I rented the 22 foot truck online and when I went to pick it up and saw how big it was, I had a panic attack! I could not picture my little 60+ y/o self driving it all the way across the country. But I said a prayer and climbed up in the truck and had the best trip of my life. This truck is VERY comfortable and easy to handle. I drove it about 3,000 miles from Northern California to Texas and then up to Michigan. I pulled a trailer behind it with my SUV on it and I was able to handle it just fine on all kinds of roads and highways. Made it through the Grapevine and over 20 hours of driving in pouring rain. My only complaint is the poor quality of the packing blankets that I rented. Terrible! Thanks Penske!

After moving 20 times in 39 years of marriage, I can recommend no other choice. It's Penske or nothing.

We booked a truck/hand truck/furniture pads on their website 10 days before our moving date. We showed up on time at the office to pick up our rental truck but we were told that they might not have a hand truck for us. We definitely needed a hand truck to move our big furniture so we asked if he could check and see around to find one for us, besides the paperwork showed our reservation details with a hand truck too. The guy was so rude and he told us that he just moved his own furniture without using a hand truck yesterday with no problem so it shouldn’t be a big deal for us, or we could buy one at a Home Depot. When we told him that they should have told us about it ahead of time so that we could have planned accordingly, then he got mad at us and took out the furniture pads from our rental truck which we also had booked and paid. He told us that he wouldn’t give us the pads because we got an attitude, which was not true. I literally had to beg him for the pads and then he gave them back to us. We ended up taking extra 1.5 hours to find a Penske office in town who has a hand truck available for us and driving to the office location. ABSOLUTELY HORRIBLE experience with #Penske.

Didn't supply requested supplies

Provided a newer vehicle in excellent condition.

Towing a vehicle into a head wind was a challenge for most of the four day trip from TN to AZ. Of course, if the truck had been more powerful, it would have consumed more fuel so I guess all came out even in the end.

Great truck. No problems not to bad on gas.

Great riding truck. No problems and gas wasn't to bad.

16 Ft truck was perfect 300 miles on truck Customer service was excellent Best price and convenience Definitely would use again

26 foot truck was fine Handled the hills in PA, W Va and Va pretty well although it might have been nice to get a little coaching on the gears and if or when they needed to be used outside of main Drive. The customer service folks were very good on the ordering end as were the check in/out people I WOULD USE PENSKE AGAIN AND IN FACT WILL.

The truck was dirty and only had 1/8 of a tank. They said that they would fill it up if we wanted to wait. They called and left 3 text messages confirming our reservation so not sure why they weren't ready?

Clean truck, easy to deal with, fair price

I expected to pick up a truck the day of my move, and had hired movers to come within the hour of me picking up my truck. There ended up not being a truck available from Penske that morning after all. They called me to let me know they were working on it, and I got updates for the next few hours as they tried to get a truck available. Another renter had failed to bring back their truck. It was stressful and a hassle, but their customer service is what saved the day. I was impressed with Drew in Denver. He communicated efficiently with me and even had a truck delivered to my home when it became available instead of us needing to drive to pick the truck up ourselves. We got a discount because of the extra costs we faced having to reschedule movers due to the truck not being available. I don't usually buy all of the extra insurance, but it was nice to know that no more out of pocket costs would be coming my way because I paid a little out ahead of time.

Lousy truck. Penske gave us a brand new 26 foot International truck with a Cummins diesel engine. Unfortunately, somebody forgot to install a turbo charger on this engine. On the Grapevine, for example, I had 18 wheeler's with enormous loads blowing past me. We lost countless hours traversing over the Grapevine and Siskiyou range. Perhaps the most alarming aspect of this truck was the total lack of a manual override on the automatic transmission which lacked any ability to select gears for going down the steep grades we encountered. I could barely put up with the truck's lackluster performance going up grades, but without the ability to select lower gear ranges for the downhill stretches, it became positively life-threatening.

Everything was fine except that the truck wasn't ready when I arrived at pickup time. Delayed the load-in by about half an hour, overall. Not the biggest deal, just something I'd like to avoid in the future.

The guys got here about 10 minutes early. They were very nice and just kept working.When they were done they kept asking if there was anything that they could do to help. I had hired them for 3 hrs and they were so efficient they were done in 1.5. Thank you Zack

Did not have the number of blankets which I requested.

We broke down and were down for 4 hours.

I rented a 26 foot truck from Budget, and again a few days later a 26 foot truck from Penske and drove myself from Florida to Atlanta and moved at first all my boxes etc. and the second time all the furniture. Hired twice helpers to load and unload the truck. Much better and cheaper than all the expensive moving companies ( and not so complicated )

Great vehicles and service!

Great truck, no problems

We had a 26 foot truck. It was in great shape and worked well except it really struggled going up the passes (and we were only about 2/3 full with not a ton of heavy stuff). Was comfortable for that long of a ride. Customer service at pick-up and drop-off was great. Overall a really good experience. I recommend getting a quote online and then wait for them to call you to commit - the price came down significantly.

Truck was clean and in good condition.

Really easy booking and collection process. I've only taken a star off as I had booked a hand cart but they didnt have it when I picked up the truck- they removed the charge but it was a bit of a pain as I needed the handcart for my move.

We would have given Penske 5 stars...because we like the trucks. But our reserved truck was not ready when they said it would be...and the car carrier had a BALD tire! We called a couple of times before a person came out to change it before we headed out on a cross-country trip. I dread to think of what could have happened had we not noticed it!!