Truck was ready for pick up, clean, and had very low mileage. Haven't started the trip yet.

Fantastic, truck had 6000 miles on it and drove well!

extremely helpful reception manager. The cost was very competitive and the service excellent. I will not use any other trucking company, other than Penske!

Great truck and great customer service from Penske.

We had a fairly new, comfortable, 26 ft truck. The only things I would improve are the quality of the "blankets" we rented (actually pieces of felt fabric in poor condition with holes) & we had to provide our own straps & a lock for the truck. Wasn't told this before hand. It would also have been nice to have some instructions/tips about getting diesel for this truck ahead of time. Many places that advertise prices for diesel don't actually have it (BP stations) or don't have enough room to turn a large truck around. Figuring out the procedure for using the truck stops to refuel was an adventure for a first timer. Otherwise, the truck rode very comfortably & had plenty of wooden beams to strap our furniture to. The ramp worked well too.

Penske service was professional and great. The staff explained everything about the 26-foot truck, which was brand new by the way with only 1500 miles on it, and helped me connect the car hauler and load my car onto it when I was ready to leave town. The truck's ride was smooth and even had a Bluetooth-enabled radio which made the ride much easier for hearing my GPS and phone calls on the road.

Penske not uhaul or budget or the other guy, but PENSKE!

Even though my order was erroneously canceled by someone, they found a truck for me in my area at the last minute and honored the original rental price, which was deeply discounted. My truck was new, clean and in great working condition. Drop off was even easier than pick up. Very pleased with my experience despite the initial hiccup. Penske is my new favorite truck rental company!

26' truck, drove well, got it on time, easy return

The company in Murrieta California was great in releasing the truck. The agent showed me the truck, what was needed to manage the truck and also was very courteous and friendly.

Excellent value. The truck performed really well and went much faster than we've experienced from rental trucks in the past. Thanks, Penske!

We were given a new truck (1200 miles on odometer at trip start). They left the window sticker in the glove box - interesting the truck list price was ~$34K (I always figured they cost a lot more than a car, but if the sticker was correct, it's about the same). We have rented similar 16 foot trucks 3 other times in the past 5 years. This one road like all the others - it was bumpy (conclusion - they keep their older trucks in as good as shape as the new ones, it's just that it's a truck....). Everything worked great. Handled well in awful driving rain through mountains. The only issue we had was in the pick-up at Home Depot. The person who checked us in did not understand how to use the computer for this purpose. It took a long time and he did not get it right. He forgot to give me back my drivers license; lucky my son noticed before we left. The next day I got a call asking when I was going to pick up the truck. I explained that I already had the truck and he was worried I had not paid. However, he figured it out and called back an hour later telling me we were all set. So all-in-all it worked out well. Overall, we were satisfied.

Did just great. They did not have the truck I ordered so I ended up with a 26' truck so I do not know how much better speed or gas mileage I might have gotten but we did great. Truck was clean and hearty through the mountains.

The truck was clean and in good condition

Even with the discounts, that was more than I had expected to spend for having a truck for 5 hours.

We rented a 16' and it was brand new. It drove great from Boston to Detroit.

Lucked out and got a truck which made the 9hr trip a little more bearable

Worked out very well. Very organized, professional folks at their Laurel location. The truck was clean and was well maintained. Rented for a day (24hrs). Very reasonable rates. Reduced price for being a senior citizen/AARP member.

I ordered to packets of blankets but they only have one packet when I arrived. Fortunately, I only need the one packet.

Easy to deal with, organized and fair pricing.

All were awesome. Glad they came on a very short notice

26' 2018 International very clean and had air ride as well as air ride driver seat, cruise control. Penske is only company that does one-way rental.

The truck was clean an with no issues.

The truck was new and ran great.

Nice truck that operated well. Plenty of clean space up to date. Highly recommended.

Renting the 2200 foot Penske truck and hiring movers to load and unload the truck saved us $5900 based on the estimate we received from Arnoff movers.

The size was perfect. The condition of truck was good. Customer service was excellent. The price and conveince Yes i would use them again

The equipment was clean and ready to go. When I expressed concern about loading and pulling my car, the salesperson told me exactly how to do everything and was very courteous. He payed attention to detail and answered all of my questions. Thought it was a little expensive, but I'm frugal.

Truck was not available at the location where I was to pick it up and had to go to a different location which added to the stress of moving day.

I've used Penske many times and have always been very happy with them.

Great price, good overall experience

I rented the 22 foot truck online and when I went to pick it up and saw how big it was, I had a panic attack! I could not picture my little 60+ y/o self driving it all the way across the country. But I said a prayer and climbed up in the truck and had the best trip of my life. This truck is VERY comfortable and easy to handle. I drove it about 3,000 miles from Northern California to Texas and then up to Michigan. I pulled a trailer behind it with my SUV on it and I was able to handle it just fine on all kinds of roads and highways. Made it through the Grapevine and over 20 hours of driving in pouring rain. My only complaint is the poor quality of the packing blankets that I rented. Terrible! Thanks Penske!

After moving 20 times in 39 years of marriage, I can recommend no other choice. It's Penske or nothing.

We booked a truck/hand truck/furniture pads on their website 10 days before our moving date. We showed up on time at the office to pick up our rental truck but we were told that they might not have a hand truck for us. We definitely needed a hand truck to move our big furniture so we asked if he could check and see around to find one for us, besides the paperwork showed our reservation details with a hand truck too. The guy was so rude and he told us that he just moved his own furniture without using a hand truck yesterday with no problem so it shouldn’t be a big deal for us, or we could buy one at a Home Depot. When we told him that they should have told us about it ahead of time so that we could have planned accordingly, then he got mad at us and took out the furniture pads from our rental truck which we also had booked and paid. He told us that he wouldn’t give us the pads because we got an attitude, which was not true. I literally had to beg him for the pads and then he gave them back to us. We ended up taking extra 1.5 hours to find a Penske office in town who has a hand truck available for us and driving to the office location. ABSOLUTELY HORRIBLE experience with #Penske.

Didn't supply requested supplies

Provided a newer vehicle in excellent condition.

Towing a vehicle into a head wind was a challenge for most of the four day trip from TN to AZ. Of course, if the truck had been more powerful, it would have consumed more fuel so I guess all came out even in the end.

Great truck. No problems not to bad on gas.

Great riding truck. No problems and gas wasn't to bad.

16 Ft truck was perfect 300 miles on truck Customer service was excellent Best price and convenience Definitely would use again

26 foot truck was fine Handled the hills in PA, W Va and Va pretty well although it might have been nice to get a little coaching on the gears and if or when they needed to be used outside of main Drive. The customer service folks were very good on the ordering end as were the check in/out people I WOULD USE PENSKE AGAIN AND IN FACT WILL.

The truck was dirty and only had 1/8 of a tank. They said that they would fill it up if we wanted to wait. They called and left 3 text messages confirming our reservation so not sure why they weren't ready?

Clean truck, easy to deal with, fair price

I expected to pick up a truck the day of my move, and had hired movers to come within the hour of me picking up my truck. There ended up not being a truck available from Penske that morning after all. They called me to let me know they were working on it, and I got updates for the next few hours as they tried to get a truck available. Another renter had failed to bring back their truck. It was stressful and a hassle, but their customer service is what saved the day. I was impressed with Drew in Denver. He communicated efficiently with me and even had a truck delivered to my home when it became available instead of us needing to drive to pick the truck up ourselves. We got a discount because of the extra costs we faced having to reschedule movers due to the truck not being available. I don't usually buy all of the extra insurance, but it was nice to know that no more out of pocket costs would be coming my way because I paid a little out ahead of time.

Lousy truck. Penske gave us a brand new 26 foot International truck with a Cummins diesel engine. Unfortunately, somebody forgot to install a turbo charger on this engine. On the Grapevine, for example, I had 18 wheeler's with enormous loads blowing past me. We lost countless hours traversing over the Grapevine and Siskiyou range. Perhaps the most alarming aspect of this truck was the total lack of a manual override on the automatic transmission which lacked any ability to select gears for going down the steep grades we encountered. I could barely put up with the truck's lackluster performance going up grades, but without the ability to select lower gear ranges for the downhill stretches, it became positively life-threatening.

Everything was fine except that the truck wasn't ready when I arrived at pickup time. Delayed the load-in by about half an hour, overall. Not the biggest deal, just something I'd like to avoid in the future.

The guys got here about 10 minutes early. They were very nice and just kept working.When they were done they kept asking if there was anything that they could do to help. I had hired them for 3 hrs and they were so efficient they were done in 1.5. Thank you Zack

Did not have the number of blankets which I requested.