We scheduled a 22’ truck for 9:00 am. I called to let them know we were running late and would pick up between 10:00 and 10;30 am. Arrived at pick up point just before 10:30 truck was not there. They turned up at 11:15, with a 26’ truck. Apparently I was supposed to be happy with the bigger truck, I’m not. It took a lot more effort to secure everything as the truck was way to big for the amount of stuff we had.

2019 truck; however, rode very rough. Great service for pick up. Chose Penkse for price and location. I would use them again.

When I arrived at Home Depot the pick up location the manager struggled with processing the reservation. I give him credit he got it done it just took longer (35 minutes)

Positives: The driver seat was very comfortable. The price for a 22 foot truck was very reasonable for a one-way trip. Negatives: The passenger seat was a little cramped if you have long legs and the side windows squealed the entire trip until we blocked them with paper.

I picked up the truck at a Home Depot - the gas tank was not quite full and it had not been swept. there was a lot of spilled concrete mix in the floor. The truck leaked when it rained overnight before we left from NY to FL. Luckily I noticed the leak and drove to the nearest Penske center where they quickly repaired the leak. We had no issues on the drive to FL.

Great truck and service on both ends. Save a ton based on several estimates for people to do it for me.

We have used Penske trucks six times for moves. Every time it has been a great experience. NO problems what so ever.

Great truck, easy to drive, easy to return. Well equipped.

They called late in the day before the move to tell me they had no truck for me even though I reserved weeks in advance.

Everything went great with the truck.

Touck was perfect for the size move.

I used Penske because I needed a 22' truck and U-Haul had nothing between 20' and 26'. It turned out to be an excellent decision because the Penske 22' rented for more than $200 less than the U-Haul 20'. It was diesel but in excellent condition and didn't take long to get used to.

Penske gave me a brand new 16 foot truck at less than half the price of a U-Haul! On both ends--Colorado and California--they were professional and courteous. I would highly recommend them.

Everything was good until the return process. The miscommunication between Home Depot and Penske was not only frustrating, it made me late with my other responsibilities.

The truck was ready to go and go it did. No problems of any kind and was allowed to delay truck return easily as the agreement specified.

Beautiful trucks. A true joy working with this company. Great prices.

Easy pick up. Clean truck. So far so good. Didn't have furniture blankets we ordered and had to go to another location to get them but it worked out in the end.

Truck leaked and ruined our furniture, couch, that was under leak. Everything in back of truck got wet. Not good.

Easy to use with decent trucks.

such great service that i will probably not use anyone else!!

I have always used Penske. Easy to work with and are flexible and cost effective.

My truck I was going to rent was not at the place I was renting from. Thetruco was 35 mins late. They did do me right by a discount. I do like Penske truck company. Thank you Penske.

The fuel gauge wasn't functioning properly and we ran out of gas on the interstate. Road side assistance was called but they did not have an estimated time frame for arrival (it was 9p at this time). However, in the aftermath Penske has been receptive to providing a partial refund.

Penske's customer service representatives are extremely professional and very knowledgeable. They made making the arrangements easy when given a two-day notice for making moving arrangements. Pick-up and drop-off sites were equally easy to work with. Our rental equipment was in excellent condition with no mechanical problems experienced. I would highly recommend Penske.

We rented a truck and drove ourselves. It was new and everything worked very well.

I rented a 16' Penske truck and a tow trailer for my 2018 Chevy Equinix. I made the reservation over the phone and the woman who took care of me was great. She made sure I received the AAA discount. The trip from Kansas City to northeastern Pa was a very good trip. The truck ran great and I had no issues at all. Although the truck only had an AM radio, it has 2 plugs for a cigarette lighter and one 110 receptacle on the dash board. The guys at pick up and turning back in were great. Great job Penske and you were cheaper then U-haul. Thanks again

Easy and affordable.

Nice clean and worked great on the trip to Oregon.

Good equipment. The return agent in my destination city is no longer an agent for Penske. I felt like an idiot trying to return my 26’ truck. The people at the old site did find a close agent to return the truck before my time was expired. Update your database Penske!

Truck was available as scheduled. All went very smooth. Customer service was right on point! I wouldn't hesitate to use them again.

NEW TRUCK EXCELLENT CONDITION-RETURN LOCATION A LITTLE UN-ORGANIZED

We don't use UHAUL now that their owner's are known for the abuse of puppies. (Google it - the wife dumped sick puppies on a rescue and refused to pay for their vet treatment - billionaires.) We would've gone with Budget and the cheaper truck through our Discover CC discount, had we known. Actually they gave us a bigger truck with Penske so that was nice, the truck was fine, the extra time was nice...and the pick up was convenient.

Great equipment and service.

The truck we rented at Home Depot in Virginia for our one way trip to New Hampshire was great. It was pretty new with only about 6000 miles on the odometer. It was remarkably good on gas mileage and was powerful enough to keep up with traffic on busy highways in Pennsylvania, New York and Vermont. I would definitely rent from Penske again.

Used them twice in three months for long distance move. Cost effective for me. Will only use Penske Truck Rental.

Renting the truck was easy as pie. Returning the truck was a night mare. Beware of Home Depot employees for tuck rental return.

Very good equipment

Always go witn penske

The employees that worked with at Penske Rental where are excellent and worked with me to insure the rental of the truck. If I had to move again I would use Penske as my rental company.

Great price, great service both at check-in and check-out. Clean cab, easy to drive.

Penske Truck Rental was Great. The Truck was in Excellent shape without any issues.

I love using Penske trucks. We have done multiple cross country moves with them. Their trucks are diesel with air brakes and relatively new. This one had less than 50,000 miles on it.

This option worked well for our move. The truck had unlimited mileage and a discount through AAA. The cost of the truck was reasonable and pickup and dropoff locations were very convenient. The truck was in excellent condition and very clean. Check out and check in were easy. The truck cruised the freeways very well and could generally keep up with the semis. They will certainly be an option if we need to use a rental truck again.

Top notch customer service and equipment!!

Clean, well-maintained equipment.

Having rented Penske trucks before, I was pretty disappointed in the condition of the trucks and car trailer I rented this time. The 26 foot truck had a broken ramp slider which made it very tough to get the ramp in and out, the service lights were on for the engine any time I drove uphill, the windshield washer did not work, and the air pressure drained down overnight. The 16 footer had a bad trailer light plug-missing two connectors, and the trailer/car carrier brakes did not work very well and the brake setup was missing a nut on one of the bolts.

New truck. All good.

Okay van. Not sure about the drive yet.