The rental outlets should definitely review the actual operation of the diesel trucks when they rent them since there are distinct differences in operation from the standard gas vehicles, this was not done when I rented.

Excellent service on pick up and drop-off. A bit pricey for a one-way trip but the truck was comfortable and the check-in and check-out process was easy. One negative was a loose brake light connector to the car carrier that required I return the truck to the pick-up place for repair before heading off to our destination. Another problem was the car carrier ramps did not return back into the carrier. It took three people to lift and toggle the ramps into position which was extremely difficult in the rain after loading a 26 foot truck.

Very helpful--found me a 22 ft. truck when none were available two days before the move.

Everything I needed.

Great. Cost was great. Truck ready upon arrival. Easy pick up and drop off.

smooth, fast, prompt and excellent service.

The truck was great. Very clean, ran like a dream even up the passes.

They even released the truck to me as I got there about 30 minutes earlier than my appointment. The truck was clean, had a full gas tank and they let it warm up for me while I was doing the paperwork. It was cold out and a warm truck was a blessing!

We live in the Catskills. Rented the Penske truck out of Kingston the evening before doing the move and returned it directly after the move. They provided a solid low mileage 26 foot truck with no hassles.

Truck was very clean and ready for my trip. No problems with the truck, it handled very well and was pleasant to drive.

Great service when trouble occurs.

They were ok. They had the wrong truck and they said that they need to get one from Garner. That would take too long. So I had them get me a 16' unit and glad that all the stuff fit.

Very easy to work with, friendly staff. We had only a half mile move, but a 26 foot truck. I would use Penke again.

My second one way move using Penske, and everything went super smooth. Pick up was quick and efficient. Drop off smooth with no surprises. Penske made right on a few minor glitches. Truck was a newer model - with lots of electronic gadgets - really nice to drive 913 miles. Recommend them highly.

Right size truck, good price.

truck was not there and they were not helpful in remedying the situation; had to rent from Uhaul that same day and luckily truck was available

I prefer Pensky trucks best.

My only disappointment was that the roof of the truck leaked. Fortunately it was loaded with plastic totes and washer and dryer in the area that leaked so there was no damage.

No issues with the truck itself but the pick up and drop off were a mess. When I went to get the confirmed 26' truck on my scheduled pick up date and time, I was informed that it was given to someone else but they had a 16' they could give me...(really???). It took them an additional hour to bring another truck from a different location. Once reaching my new location, I was told to drop the truck at a specific location, so I filled up the tank and went to drop it off....turns out that location did not accept Penske trucks and had not for 5 months. I called Penske, was given another location (5 miles away) and when I dropped the truck there, they tried to charge me for the gas not being full.

Everything went smoothly and would use again

They didn't have the Hand truck I ordered so I was forced to buy one.

great truck in excellent shape

our total mileage was 6. we filled up the truck before returning, and it put in 3 gals. so it evidently wasn't full all the way at time of pick up. can't tell me we used 3 gals. to do 6 miles. Was still charged the mileage cost. Never used the hand dolly.

Very helpful and informative. Everything was easy and timely.

Great truck, no problems

Got surprising good mileage with the diesel engine. Customer service couldn't get any better

I have used the 26' lift gate truck twice now to move from Ca-to-AZ. These trucks and the company has not disappointed my yet! I recommend them to support your move. Thank you.

Truck seemed a bit rough around the edges, but once I got a feel for it, it worked fine. The people at both ends (Home Depot in Bettendorf Iowa and A to Z Rentals in Mankato Mn) were great. About 95% of our belongings fit into the 26 foot truck, more than I expected.

Driven by my husband.

The agent in Daly City did not inspect the truck. We were given a truck with a cut fuel line. When we fueled up, gas sprayed on pavement at station endangering the lives of over a dozen people. Oakland Fire Department was called and put sand down. Penske sent agent who confirmed fuel line had been cut by thieves to steal gas. He claimed to have fixed line. Next gas station, gas again poured out of fuel line all over pavement, again creating a dangerous HazMat situation. Penske sent service to remove a fuel line from a used truck at a Home Depot in Modesto, CA. Service person arrived and advised against this. Instead, after being stuck that night, the next day went to Penske in Modesto and they installed new fuel line. This worked. Natasha, the roadside person, said Penske would reimburse us for hotel, gas, and the rental price of truck.

The only snag in the truck rental was the truck was not at the location I intended to pick it up from. Whoever rented before me dropped it off at another location and Penske didn't take it to the specified location. Since I had walked to the pick up location, I had to wait over 2 hours with numerous phone calls, for Penske to bring the truck. Once I got it, everything went fine. The truck handled nicely. I have never driven a loaded truck this big but will say it was much easier to drive and deal with than I anticipated. The check-in process was very easy at the drop-off point.

Nice, clean, well-maintained trucks - we needed 2 trucks and an auto carrier.

Rough ride, but made it to the destination safely.

Rented from a Home Depot, the customer service wa excellent, but they did not have the 2 doz pads I had requested so I had to go pick them up. They also just basically show you the truck and the car hauler and you need to figure out how to hook it all up. There was an online video to watch on how to hook up the trailer and put your car on it I was thinking they would assist more.

Truck was down for over 3 hours.

The new climate storage unit was great! The 26 foot truck was easy to load with the long ramp and driving it was no problem. I reserved for 6 dozen and received 3 dozen...they were so thin that you could see through some of them. They were for all practical purposes...a waste of money!!! In the future...I will not use Penske rental trucks for moving for this reason. I value my home furnishings...and...it seems that Penske does NOT!!!

The Penske truck had an issue with the turbo and was low on power whenever it operated. We notified Penske so they can look into the truck.

We got a 22' truck from Penske, along with a car trailer, and everything about the rental went very smoothly. We hired a professional driver to drive it for us (Robert Burke from Acumen Driving) and added him as an authorized driver on the truck, and he picked it up at Penske with no problem. They don't have a limit on miles like other rental truck companies, and give you several days to complete the trip.

Truck was extremely loud and box was dirty when we picked it up.$400

The truck was ready to go, however, the Penske online site at the pickup center kept freezing up so they had to do it the old fashioned way (i.e. fill out paperwork).

I rented a truck through Raney Tire in Valley View, Ohio. I received a great price. The truck was fairly new, the suspension was strong. In comparison to U-Haul trucks, which are pretty beat up, suspensions shot, frightening to drive, I enjoyed using this truck.

Super truck - clean and courteous service!

I rented a 23 feet truck. It was diesel, the truck was ok, pick-up was not very good, but I don't know if we coud expect better pick-up from other providers.

I have used the Penske location in Lorton twice and they were "ok" but attention to detail created a lot of angst when I dropped the truck off at another location. They had not correctly placed information in the computer, so took an hour to clear the records.

The truck seems extra large and totally adequate. Disappointed in the blankets rented for protecting furniture....flimsy.

What we needed we received. Paid over $2000 minus gas for the move....expected.

Excellent service, nice truck, easy pick up and drop off.

Very helpful lady manager