Penske® Reviews

Laine R

Livermore, CA
Wrote a review on 12/4/2018
Penske Truck Review
(5 out of 5 rating)

I have used the 26' lift gate truck twice now to move from Ca-to-AZ. These trucks and the company has not disappointed my yet! I recommend them to support your move. Thank you.

Distance: 3,000 mi
Cost: $2,200
Per. Mile: $0.73
SqFt. Moved: 3,000

Brian M

Mankato, MN
Wrote a review on 12/3/2018
Penske Truck Review
(4 out of 5 rating)

Truck seemed a bit rough around the edges, but once I got a feel for it, it worked fine. The people at both ends (Home Depot in Bettendorf Iowa and A to Z Rentals in Mankato Mn) were great. About 95% of our belongings fit into the 26 foot truck, more than I expected.

Distance: 350 mi
Cost: $650
Per. Mile: $1.86
SqFt. Moved: 2,500

Yvonne S

Clarksville, TN
Wrote a review on 11/30/2018
Penske Truck Review
(5 out of 5 rating)

Driven by my husband.

Distance: 1,300 mi
Cost: $800
Per. Mile: $0.62
SqFt. Moved: 1,300

Barton B

San Francisco, CA
Wrote a review on 11/29/2018
Penske Truck Review
(2 out of 5 rating)

The agent in Daly City did not inspect the truck. We were given a truck with a cut fuel line. When we fueled up, gas sprayed on pavement at station endangering the lives of over a dozen people. Oakland Fire Department was called and put sand down. Penske sent agent who confirmed fuel line had been cut by thieves to steal gas. He claimed to have fixed line. Next gas station, gas again poured out of fuel line all over pavement, again creating a dangerous HazMat situation. Penske sent service to remove a fuel line from a used truck at a Home Depot in Modesto, CA. Service person arrived and advised against this. Instead, after being stuck that night, the next day went to Penske in Modesto and they installed new fuel line. This worked. Natasha, the roadside person, said Penske would reimburse us for hotel, gas, and the rental price of truck.

Distance: 2,500 mi
Cost: $2,200
Per. Mile: $0.88
SqFt. Moved: 1,000

Debra M

Sterling, VA
Wrote a review on 11/28/2018
Penske Truck Review
(4 out of 5 rating)

The only snag in the truck rental was the truck was not at the location I intended to pick it up from. Whoever rented before me dropped it off at another location and Penske didn't take it to the specified location. Since I had walked to the pick up location, I had to wait over 2 hours with numerous phone calls, for Penske to bring the truck. Once I got it, everything went fine. The truck handled nicely. I have never driven a loaded truck this big but will say it was much easier to drive and deal with than I anticipated. The check-in process was very easy at the drop-off point.

Distance: 3,000 mi
Cost: $1,500
Per. Mile: $0.50
SqFt. Moved: 1,100

Vickie A

Powhatan, VA
Wrote a review on 11/28/2018
Penske Truck Review
(5 out of 5 rating)

Nice, clean, well-maintained trucks - we needed 2 trucks and an auto carrier.

Distance: 900 mi
Cost: $1,800
Per. Mile: $2.00
SqFt. Moved: 1,500

Brenna C

Edmond, OK
Wrote a review on 11/24/2018
Penske Truck Review
(4 out of 5 rating)

Rough ride, but made it to the destination safely.

Distance: 500 mi
Cost: $1,000
Per. Mile: $2.00
SqFt. Moved: 2,250

Brian C

Newnan, GA
Wrote a review on 11/20/2018
Penske Truck Review
(4 out of 5 rating)

Rented from a Home Depot, the customer service wa excellent, but they did not have the 2 doz pads I had requested so I had to go pick them up. They also just basically show you the truck and the car hauler and you need to figure out how to hook it all up. There was an online video to watch on how to hook up the trailer and put your car on it I was thinking they would assist more.

Distance: 1,150 mi
Cost: $950
Per. Mile: $0.83
SqFt. Moved: 1,000

Cece R

Syracuse, NY
Wrote a review on 11/20/2018
Penske Truck Review
(3 out of 5 rating)

Truck was down for over 3 hours.

Distance:
Cost: $700
Per. Mile:
SqFt. Moved:

Dale H

Advance, NC
Wrote a review on 11/20/2018
Penske Truck Review
(3 out of 5 rating)

The new climate storage unit was great! The 26 foot truck was easy to load with the long ramp and driving it was no problem. I reserved for 6 dozen and received 3 dozen...they were so thin that you could see through some of them. They were for all practical purposes...a waste of money!!! In the future...I will not use Penske rental trucks for moving for this reason. I value my home furnishings...and...it seems that Penske does NOT!!!

Distance: 65 mi
Cost: $800
Per. Mile: $12.31
SqFt. Moved: 1,500

Richard and T

Athol, ID
Wrote a review on 11/17/2018
Penske Truck Review
(3 out of 5 rating)

The Penske truck had an issue with the turbo and was low on power whenever it operated. We notified Penske so they can look into the truck.

Distance: 1,350 mi
Cost:
Per. Mile:
SqFt. Moved: 3,000

craig u

San Francisco, CA
Wrote a review on 11/16/2018
Penske Truck Review
(5 out of 5 rating)

We got a 22' truck from Penske, along with a car trailer, and everything about the rental went very smoothly. We hired a professional driver to drive it for us (Robert Burke from Acumen Driving) and added him as an authorized driver on the truck, and he picked it up at Penske with no problem. They don't have a limit on miles like other rental truck companies, and give you several days to complete the trip.

Distance: 450 mi
Cost: $750
Per. Mile: $1.67
SqFt. Moved: 1,000

Tracey T

Hendersonville, NC
Wrote a review on 11/15/2018
Penske Truck Review
(4 out of 5 rating)

Truck was extremely loud and box was dirty when we picked it up.$400

Distance: 900 mi
Cost: $400
Per. Mile: $0.44
SqFt. Moved: 1,600

Dennis T

Bennington, VT
Wrote a review on 11/14/2018
Penske Truck Review
(4 out of 5 rating)

The truck was ready to go, however, the Penske online site at the pickup center kept freezing up so they had to do it the old fashioned way (i.e. fill out paperwork).

Distance: 15 mi
Cost:
Per. Mile:
SqFt. Moved:

Brenda S

Cleveland, OH
Wrote a review on 11/6/2018
Penske Truck Review
(5 out of 5 rating)

I rented a truck through Raney Tire in Valley View, Ohio. I received a great price. The truck was fairly new, the suspension was strong. In comparison to U-Haul trucks, which are pretty beat up, suspensions shot, frightening to drive, I enjoyed using this truck.

Distance:
Cost:
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SqFt. Moved:

Vincent Y

Aurora, CO
Wrote a review on 11/5/2018
Penske Truck Review
(5 out of 5 rating)

Super truck - clean and courteous service!

Distance: 1,000 mi
Cost: $785
Per. Mile: $0.79
SqFt. Moved: 2,500

Venkata K

Westford, MA
Wrote a review on 11/5/2018
Penske Truck Review
(4 out of 5 rating)

I rented a 23 feet truck. It was diesel, the truck was ok, pick-up was not very good, but I don't know if we coud expect better pick-up from other providers.

Distance: 300 mi
Cost: $400
Per. Mile: $1.33
SqFt. Moved: 1,500

Barb H

Lorton, VA
Wrote a review on 10/30/2018
Penske Truck Review
(4 out of 5 rating)

I have used the Penske location in Lorton twice and they were "ok" but attention to detail created a lot of angst when I dropped the truck off at another location. They had not correctly placed information in the computer, so took an hour to clear the records.

Distance: 25 mi
Cost: $300
Per. Mile: $12.00
SqFt. Moved: 1,500

Marcia C

Royersford, PA
Wrote a review on 10/28/2018
Penske Truck Review
(4 out of 5 rating)

The truck seems extra large and totally adequate. Disappointed in the blankets rented for protecting furniture....flimsy.

Distance: 800 mi
Cost:
Per. Mile:
SqFt. Moved: 1,800

Holly M

Ocala, FL
Wrote a review on 10/21/2018
Penske Truck Review
(3 out of 5 rating)

What we needed we received. Paid over $2000 minus gas for the move....expected.

Distance: 1,800 mi
Cost: $2,000
Per. Mile: $1.11
SqFt. Moved: 1,700

Elizabeth R

Indianapolis, IN
Wrote a review on 10/16/2018
Penske Truck Review
(5 out of 5 rating)

Excellent service, nice truck, easy pick up and drop off.

Distance: 19 mi
Cost: $56.00
Per. Mile: $2.95
SqFt. Moved: 200

Leonardo U

Spring, TX
Wrote a review on 10/15/2018
Penske Truck Review
(5 out of 5 rating)

Very helpful lady manager

Distance: 350 mi
Cost: $280
Per. Mile: $0.80
SqFt. Moved: 4,000

Florence K

Apollo Beach, FL
Wrote a review on 10/11/2018
Penske Truck Review
(2 out of 5 rating)

We scheduled a 22’ truck for 9:00 am. I called to let them know we were running late and would pick up between 10:00 and 10;30 am. Arrived at pick up point just before 10:30 truck was not there. They turned up at 11:15, with a 26’ truck. Apparently I was supposed to be happy with the bigger truck, I’m not. It took a lot more effort to secure everything as the truck was way to big for the amount of stuff we had.

Distance: 1,300 mi
Cost: $700
Per. Mile: $0.54
SqFt. Moved: 500

Deborah M

Franklin, NC
Wrote a review on 10/8/2018
Penske Truck Review
(5 out of 5 rating)

2019 truck; however, rode very rough. Great service for pick up. Chose Penkse for price and location. I would use them again.

Distance: 468 mi
Cost: $394
Per. Mile: $0.84
SqFt. Moved: 2,466

Valerie P

Cleveland, OH
Wrote a review on 10/8/2018
Penske Truck Review
(4 out of 5 rating)

When I arrived at Home Depot the pick up location the manager struggled with processing the reservation. I give him credit he got it done it just took longer (35 minutes)

Distance: 30 mi
Cost: $650
Per. Mile: $21.67
SqFt. Moved:

Anne H

Bothell, WA
Wrote a review on 10/6/2018
Penske Truck Review
(5 out of 5 rating)

Positives: The driver seat was very comfortable. The price for a 22 foot truck was very reasonable for a one-way trip. Negatives: The passenger seat was a little cramped if you have long legs and the side windows squealed the entire trip until we blocked them with paper.

Distance: 2,500 mi
Cost: $2,000
Per. Mile: $0.80
SqFt. Moved: 1,100

Christopher B

Navarre, FL
Wrote a review on 10/5/2018
Penske Truck Review
(3 out of 5 rating)

I picked up the truck at a Home Depot - the gas tank was not quite full and it had not been swept. there was a lot of spilled concrete mix in the floor. The truck leaked when it rained overnight before we left from NY to FL. Luckily I noticed the leak and drove to the nearest Penske center where they quickly repaired the leak. We had no issues on the drive to FL.

Distance: 1,200 mi
Cost: $1,700
Per. Mile: $1.42
SqFt. Moved:

Harry O

Ocala, FL
Wrote a review on 10/4/2018
Penske Truck Review
(5 out of 5 rating)

Great truck and service on both ends. Save a ton based on several estimates for people to do it for me.

Distance: 1,200 mi
Cost: $3,000
Per. Mile: $2.50
SqFt. Moved: 2,500

Jimmy P

Saint Paul, MN
Wrote a review on 10/4/2018
Penske Truck Review
(5 out of 5 rating)

We have used Penske trucks six times for moves. Every time it has been a great experience. NO problems what so ever.

Distance: 300 mi
Cost: $850
Per. Mile: $2.83
SqFt. Moved: 1,900

Versiree B

Lehigh Acres, FL
Wrote a review on 10/2/2018
Penske Truck Review
(5 out of 5 rating)

Great truck, easy to drive, easy to return. Well equipped.

Distance: 13 mi
Cost: $160
Per. Mile: $12.31
SqFt. Moved: 1,700

Susan M

Pittsburgh, PA
Wrote a review on 10/1/2018
Penske Truck Review
(1 out of 5 rating)

They called late in the day before the move to tell me they had no truck for me even though I reserved weeks in advance.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Dianna G

Gainesboro, TN
Wrote a review on 9/30/2018
Penske Truck Review
(5 out of 5 rating)

Everything went great with the truck.

Distance: 935 mi
Cost: $732
Per. Mile: $0.78
SqFt. Moved: 900

Rusty P

Macon, GA
Wrote a review on 9/30/2018
Penske Truck Review
(4 out of 5 rating)

Touck was perfect for the size move.

Distance: 850 mi
Cost: $900
Per. Mile: $1.06
SqFt. Moved: 1,500

Willem S

Springfield, MO
Wrote a review on 9/21/2018
Penske Truck Review
(5 out of 5 rating)

I used Penske because I needed a 22' truck and U-Haul had nothing between 20' and 26'. It turned out to be an excellent decision because the Penske 22' rented for more than $200 less than the U-Haul 20'. It was diesel but in excellent condition and didn't take long to get used to.

Distance: 800 mi
Cost: $914
Per. Mile: $1.14
SqFt. Moved: 2,130

John F

Santa Clarita, CA
Wrote a review on 9/18/2018
Penske Truck Review
(5 out of 5 rating)

Penske gave me a brand new 16 foot truck at less than half the price of a U-Haul! On both ends--Colorado and California--they were professional and courteous. I would highly recommend them.

Distance: 1,074 mi
Cost: $351
Per. Mile: $0.33
SqFt. Moved:

Brenden K

Miami, FL
Wrote a review on 9/16/2018
Penske Truck Review
(4 out of 5 rating)

Everything was good until the return process. The miscommunication between Home Depot and Penske was not only frustrating, it made me late with my other responsibilities.

Distance: 1,000 mi
Cost: $1,500
Per. Mile: $1.50
SqFt. Moved: 700

Pam Z

Columbia, MO
Wrote a review on 9/14/2018
Penske Truck Review
(5 out of 5 rating)

The truck was ready to go and go it did. No problems of any kind and was allowed to delay truck return easily as the agreement specified.

Distance: 1,017 mi
Cost: $1,400
Per. Mile: $1.38
SqFt. Moved: 1,880

Alice S

Winston, OR
Wrote a review on 9/14/2018
Penske Truck Review
(5 out of 5 rating)

Beautiful trucks. A true joy working with this company. Great prices.

Distance: 100 mi
Cost: $300
Per. Mile: $3.00
SqFt. Moved: 2,000

Esther M

Baltimore, MD
Wrote a review on 9/12/2018
Penske Truck Review
(4 out of 5 rating)

Easy pick up. Clean truck. So far so good. Didn't have furniture blankets we ordered and had to go to another location to get them but it worked out in the end.

Distance: 2,400 mi
Cost: $1,836
Per. Mile: $0.77
SqFt. Moved: 1,000

Charles P

Wilkesboro, NC
Wrote a review on 9/11/2018
Penske Truck Review
(2 out of 5 rating)

Truck leaked and ruined our furniture, couch, that was under leak. Everything in back of truck got wet. Not good.

Distance: 2,000 mi
Cost: $2,200
Per. Mile: $1.10
SqFt. Moved: 3,800

Rebecca T

Port Orchard, WA
Wrote a review on 9/10/2018
Penske Truck Review
(4 out of 5 rating)

Easy to use with decent trucks.

Distance: 15 mi
Cost: $75.00
Per. Mile: $5.00
SqFt. Moved: 1,000

Thomas H

Kennesaw, GA
Wrote a review on 9/10/2018
Penske Truck Review
(5 out of 5 rating)

such great service that i will probably not use anyone else!!

Distance: 1,000 mi
Cost: $1,200
Per. Mile: $1.20
SqFt. Moved: 1,700

Robyn G

Denver, CO
Wrote a review on 9/10/2018
Penske Truck Review
(5 out of 5 rating)

I have always used Penske. Easy to work with and are flexible and cost effective.

Distance: 20 mi
Cost: $250
Per. Mile: $12.50
SqFt. Moved: 1,200

Deborah F

Sykesville, MD
Wrote a review on 9/10/2018
Penske Truck Review
(4 out of 5 rating)

My truck I was going to rent was not at the place I was renting from. Thetruco was 35 mins late. They did do me right by a discount. I do like Penske truck company. Thank you Penske.

Distance: 35 mi
Cost: $40.00
Per. Mile: $1.14
SqFt. Moved: 500

Sarah S

Greenville, SC
Wrote a review on 9/6/2018
Penske Truck Review
(2 out of 5 rating)

The fuel gauge wasn't functioning properly and we ran out of gas on the interstate. Road side assistance was called but they did not have an estimated time frame for arrival (it was 9p at this time). However, in the aftermath Penske has been receptive to providing a partial refund.

Distance: 250 mi
Cost: $430
Per. Mile: $1.72
SqFt. Moved: 1,100

Chloe C

Houston, TX
Wrote a review on 9/5/2018
Penske Truck Review
(5 out of 5 rating)

Penske's customer service representatives are extremely professional and very knowledgeable. They made making the arrangements easy when given a two-day notice for making moving arrangements. Pick-up and drop-off sites were equally easy to work with. Our rental equipment was in excellent condition with no mechanical problems experienced. I would highly recommend Penske.

Distance: 500 mi
Cost: $1,100
Per. Mile: $2.20
SqFt. Moved: 800

Lindsey N

Sarasota, FL
Wrote a review on 9/5/2018
Penske Truck Review
(5 out of 5 rating)

We rented a truck and drove ourselves. It was new and everything worked very well.

Distance: 1,200 mi
Cost: $1,000
Per. Mile: $0.83
SqFt. Moved: 1,000

Robert M

Kansas City, MO
Wrote a review on 9/3/2018
Penske Truck Review
(5 out of 5 rating)

I rented a 16' Penske truck and a tow trailer for my 2018 Chevy Equinix. I made the reservation over the phone and the woman who took care of me was great. She made sure I received the AAA discount. The trip from Kansas City to northeastern Pa was a very good trip. The truck ran great and I had no issues at all. Although the truck only had an AM radio, it has 2 plugs for a cigarette lighter and one 110 receptacle on the dash board. The guys at pick up and turning back in were great. Great job Penske and you were cheaper then U-haul. Thanks again

Distance: 1,100 mi
Cost: $1,300
Per. Mile: $1.18
SqFt. Moved: 1,000

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