Great price, good overall experience

I rented the 22 foot truck online and when I went to pick it up and saw how big it was, I had a panic attack! I could not picture my little 60+ y/o self driving it all the way across the country. But I said a prayer and climbed up in the truck and had the best trip of my life. This truck is VERY comfortable and easy to handle. I drove it about 3,000 miles from Northern California to Texas and then up to Michigan. I pulled a trailer behind it with my SUV on it and I was able to handle it just fine on all kinds of roads and highways. Made it through the Grapevine and over 20 hours of driving in pouring rain. My only complaint is the poor quality of the packing blankets that I rented. Terrible! Thanks Penske!

After moving 20 times in 39 years of marriage, I can recommend no other choice. It's Penske or nothing.

We booked a truck/hand truck/furniture pads on their website 10 days before our moving date. We showed up on time at the office to pick up our rental truck but we were told that they might not have a hand truck for us. We definitely needed a hand truck to move our big furniture so we asked if he could check and see around to find one for us, besides the paperwork showed our reservation details with a hand truck too. The guy was so rude and he told us that he just moved his own furniture without using a hand truck yesterday with no problem so it shouldn’t be a big deal for us, or we could buy one at a Home Depot. When we told him that they should have told us about it ahead of time so that we could have planned accordingly, then he got mad at us and took out the furniture pads from our rental truck which we also had booked and paid. He told us that he wouldn’t give us the pads because we got an attitude, which was not true. I literally had to beg him for the pads and then he gave them back to us. We ended up taking extra 1.5 hours to find a Penske office in town who has a hand truck available for us and driving to the office location. ABSOLUTELY HORRIBLE experience with #Penske.

Didn't supply requested supplies

Provided a newer vehicle in excellent condition.

Towing a vehicle into a head wind was a challenge for most of the four day trip from TN to AZ. Of course, if the truck had been more powerful, it would have consumed more fuel so I guess all came out even in the end.

Great truck. No problems not to bad on gas.

Great riding truck. No problems and gas wasn't to bad.

16 Ft truck was perfect 300 miles on truck Customer service was excellent Best price and convenience Definitely would use again

26 foot truck was fine Handled the hills in PA, W Va and Va pretty well although it might have been nice to get a little coaching on the gears and if or when they needed to be used outside of main Drive. The customer service folks were very good on the ordering end as were the check in/out people I WOULD USE PENSKE AGAIN AND IN FACT WILL.

The truck was dirty and only had 1/8 of a tank. They said that they would fill it up if we wanted to wait. They called and left 3 text messages confirming our reservation so not sure why they weren't ready?

Clean truck, easy to deal with, fair price

I expected to pick up a truck the day of my move, and had hired movers to come within the hour of me picking up my truck. There ended up not being a truck available from Penske that morning after all. They called me to let me know they were working on it, and I got updates for the next few hours as they tried to get a truck available. Another renter had failed to bring back their truck. It was stressful and a hassle, but their customer service is what saved the day. I was impressed with Drew in Denver. He communicated efficiently with me and even had a truck delivered to my home when it became available instead of us needing to drive to pick the truck up ourselves. We got a discount because of the extra costs we faced having to reschedule movers due to the truck not being available. I don't usually buy all of the extra insurance, but it was nice to know that no more out of pocket costs would be coming my way because I paid a little out ahead of time.

Lousy truck. Penske gave us a brand new 26 foot International truck with a Cummins diesel engine. Unfortunately, somebody forgot to install a turbo charger on this engine. On the Grapevine, for example, I had 18 wheeler's with enormous loads blowing past me. We lost countless hours traversing over the Grapevine and Siskiyou range. Perhaps the most alarming aspect of this truck was the total lack of a manual override on the automatic transmission which lacked any ability to select gears for going down the steep grades we encountered. I could barely put up with the truck's lackluster performance going up grades, but without the ability to select lower gear ranges for the downhill stretches, it became positively life-threatening.

Everything was fine except that the truck wasn't ready when I arrived at pickup time. Delayed the load-in by about half an hour, overall. Not the biggest deal, just something I'd like to avoid in the future.

The guys got here about 10 minutes early. They were very nice and just kept working.When they were done they kept asking if there was anything that they could do to help. I had hired them for 3 hrs and they were so efficient they were done in 1.5. Thank you Zack

Did not have the number of blankets which I requested.

We broke down and were down for 4 hours.

I rented a 26 foot truck from Budget, and again a few days later a 26 foot truck from Penske and drove myself from Florida to Atlanta and moved at first all my boxes etc. and the second time all the furniture. Hired twice helpers to load and unload the truck. Much better and cheaper than all the expensive moving companies ( and not so complicated )

Great vehicles and service!

Great truck, no problems

We had a 26 foot truck. It was in great shape and worked well except it really struggled going up the passes (and we were only about 2/3 full with not a ton of heavy stuff). Was comfortable for that long of a ride. Customer service at pick-up and drop-off was great. Overall a really good experience. I recommend getting a quote online and then wait for them to call you to commit - the price came down significantly.

Truck was clean and in good condition.

Really easy booking and collection process. I've only taken a star off as I had booked a hand cart but they didnt have it when I picked up the truck- they removed the charge but it was a bit of a pain as I needed the handcart for my move.

We would have given Penske 5 stars...because we like the trucks. But our reserved truck was not ready when they said it would be...and the car carrier had a BALD tire! We called a couple of times before a person came out to change it before we headed out on a cross-country trip. I dread to think of what could have happened had we not noticed it!!

26' truck, brand new with lift gate. Well worth the extra money for the lift gate, as we had to move some heavy machinery.

Penske is the most economical way I've found to move your stuff when you have a lot of stuff. Their trucks are large and economical, especially when you have to return the truck in a different city. Booking is super easy online, and they have promotions and coupons throughout the year. The check-in and check-out process are straight-forward (although a bit time consuming). The only downside is that not all trucks are picked up/dropped off at actual Penske locations, but at partner companies like hardware stores or storage rentals. It is in those places that check-in might take longer than most, because they are also attending to their other customers. So when you make your reservation, try to stick to Penske locations if possible! It will make things much easier.

Truck was fine. Could have used more info up front about driving challenges with 26' diesel with trailer combo. Drop off was tricky due to tight parking at used car dealer, but they were patient with us and stayed late.

Picked up truck at a local Home Depot on a Saturday morning, so they were extremely busy and there were issues with my truck arriving on time and subsequently being assigned to another customer. Took a while to get everything worked out and never got the hand truck and blankets I requested, but the truck itself was excellent - relatively new and easy to operate with no issues. Penske did call me and adjust my rate for the inconvenience. Return was easy.

Truck ran great. Long ride but truck was comfortable.

Our truck had an engine service light and they were very helpful in getting out to us and checking it out.

low mileage is the key...truck drove like it was new!

Good truck rental service

I was able to get truck earlier on short notice.

First truck had a high pitched whistling noise that i did not feel comfortable driving for 12 hours. The Penske desk was understanding and found a replacement truck 30min away which they left out given it was after hours. The second truck was much newer and nicer. I give 4 stars due to the first truck being older and some kind of belt issue (I think), but I would give 5 stars for customer service

My brother is a retired truck driver and he said check engine light and other lights kept coming on. Also he said he had hardly any power pulling the heels. He likes Penske and was very disappointed in the truck

Several things wrong with this rental (picked up at Z Tech in Naperville): I purchased furniture blankets when I reserved the truck. When I arrived to pick up the truck, they said "they were out". I asked how soon they could get some, they said "tomorrow". Very poor. Second the inside of the truck (in the cab) was very dirty. Floor mats muddy, etc. Next, I found out on the road that the truck had no windshield washer fluid. Why would you rent a truck to someone in the upper midwest in winter with no WW fluid. And as a last insult, I returned the truck less than full and was told the charge for gas was $8 dollars per gallon. Again - EIGHT DOLLARS PER GALLON!!!

Excellent equipment. But getting the pads that I ordered was a challenge. Though the flimsy felt pads are almost worthless, enough standard furniture pads were included to make the move go well.

Penske Truck. Top shelf. Wouldn't use anyone else. Nothing more to say.

Check in and check out was simple and quick.

Got us from Point A to point B so I am happy with that. It was an extremely bumpy ride but I’m sure all large box trucks are that way

Reserved furniture pads but when we showed up for the reservation we were told they "ran out". Unacceptable and put our furniture and items at risk during the move.

Have used this company for three previous moves. This time unfortunately, truck had not been serviced correctly and the DEF fluid ran out 300 miles into a 1200 mile trip. Roadside assistance answered quickly and got a hold of a service which came in an hour to fill the DEF Fluid.

Have rented 5 Penske's in the last couple months for 2 moves. All the trucks worked well.

Great trucks for long moves. There was something clearly wrong with the driver side wiper blade, so I wish the quality control was better, but otherwise, I had a good experience.

They were very informative and made it extremely easy to pick up and drop off.

Worked out for a long haul. Felt dependable.