Brand new truck. Pick up and drop off at home depot. What could be better.

quality truck with no issues

AC and radio didn’t work. Otherwise, new truck and great customer service.

Great customer service. Upon pick-up, truck was 20 min late but the lady was kind eough to give me a discount for the delay. The truck AC did not work and the radio wored on and off!

After getting screwed by Budget at Dixon's Service Center and left without a truck, Enterprise was able to find us a truck. The man at the pickup point was very friendly and helpful. Dropoff at Home Depot was uneventful.

Truck ran great and was newer. Truck wasn't ready with the additional items we rented. (blankets and hand truck)

Truck had a dirty cabin.

The truck was brand new. The problem with the vehicle is it is de-tuned and has no power. Driving from California to Georgia I was going 35 mph many times trying to climb hills. No problem with Penske itself just the truck has no power

Quick process, truck was available less than a mile for my apartment.

Received a phone call 20 minutes from pickup time that reserved truck would not be available due to mechanical issue. Ended up picking up rental truck at an alternate location. Rear lift gate option on truck unavailable at time of pickup despite being part of description of rental online. One way out of state destination rental.

Love Penske!.. Good prices and nice trucks

They provided a usable truck and it was fully loaded. The truck was much larger than I needed, but that was OK, better too much than too little room. Truck was ready on time, and they processed me through promptly. I had planned on using a different truck rental company, but this was cheaper. I would not hesitate to use them again, if needed.

The truck was clean, well-maintained, and the staff members were courteous and professional.

New truck, great service, ready and waiting as planned for pickup.

Equipment was flawless, clean, leasing office well organized, and thorough

First time using Penske. A bit more expensive than UHaul (I think), but I've never not had some issue with UHaul (different i.e. bigger truck than I wanted, long waits for checkin/return). Will happily pay a bit more for better service.

Easy to book and great rates

We rented a 26 foot truck and a 16 foot truck , plus a 4-wheeled car carrier for each truck (two car carriers). The 16 foot truck was fine. The 26 foot truck did not down shift reliably and consistently when going up hill and gave me a couple transmission warning alarms. I discussed this with the drop off location. One of the car carriers got a flat tire on the 3rd day. the 24/7 help line was NOT helpful. The wanted to send a maintenance truck out (which would take an hour or more to get to our location) and then they wanted to replace all 4 tires on the carrier which was not necessary. I cancelled the Help Ticket and got the tire repaired at a local tire store for $12.50 and was on my way in less than an hour. Penske did reimburse me the cost of the tire repair. This is the 9th time I've rented from Penske in the last 10 years --- generally the service has been good and the trucks have been reliable.

I rented a larger truck which they didn't have so had to go to a smaller truck because of the timing of our move. Didn't fit everything in truck so had to rent a Ubox. Not thrilled with truck, beat-up. Won't go with Penske again. U-haul was awesome. Would recommend U-haul.

Clean, reliable truck at a good rate.

Solid, clean 16' truck. Unlimited mileage on a 1-way move is a great value from Penske, I hate paying per mile. It allowed me to vary a bit off the path to pick up some other items.

Truck was in good condition. A few dents and scratches already but everything was already noted on the contract. Great customer service (at Home Depot). I would use them again!

Penske was great and accommodating in some changes we had to make along with adding an item that we forgot to include.

Good Service! Everything was in Great Shape!

This was the fourth or fifth time we rented a 16 ft. truck from Penske to move items from FL to NC. Their trucks worked well. I would give them 5 stars, but unfortunately, the trucks I picked up during the last two rentals were not very well cleaned. In fact, the next-to-last truck I rented was filthy and had an odor of cigarette smoke (smoking is supposed to be prohibited in the trucks). At least Penske offered my a small refund of a portion of that rental. Overall I would recommend them.

Great customer service

Our local guy was fantastically helpful!

The cost was very competitive and the equipment in excellent condition.

They cost of using the truck was very reasonable.

Penske truck was as expected and operated without any problems.

Trucks are clean, well maintained and prices are definitely better than competitors.

There were some initial mistakes with having the truck we wanted, but they resolved them satisfactorily,.

I will always use Penske for truck rental. Their trucks are very clean and shiny on the outside and just as clean on the inside. They may cost a little more but much better than Uhaul, or especially Budget in quality. I've used Penske several times before as well as those other companies but once I got a Penske truck, I decided that was the company for me. Customer service was great. Truck runs great. Can't think of a negative.

They charged us over $160in security deposits that we didn't know about until we picked up the trick.

Would have given excelent except the rental moving blankets were small and some very thin. Also online they had the larger 22 and 26' trucks as diesel, when I got there they only had gas, which increased my fuel cost and lost time having to fuel every 3.5 hours.

Excellent experience. Highly recommend!

Great truck, never gave us any problems. We drove the 26 footer ourselves from Miami to Phoenix, smooth ride.

The truck was not stable. Kept having service lights on and ABS warnings. The initial pick up wasn't at the location so had to use uber to be taken to the second address. Overall it was decent but I would never drive a truck again if you are not used to such a large vehicle.

This is my 5th time using a Penske truck and I was not dissappointed. The truck was in good condition and my sweet husband who got to drive it had no issues on our journey! We will be renting another again next week and finishing our move.

Rented my 16-foot Penske truck through Home Dept - had to travel to the Home Dept location that had the equipment - a 30 minute drive - but they shaved a couple dollars off for my inconvenience. Other than the time it took to wait in line at the Customer Service desk to get checked out and returned, the truck, process and rental experience were favorable.

I rented the 26 foot diesel truck. It was more than enough room for my things. Having a diesel truck was certainly nice. It had enough power going uphill. The truck was clean and well maintained.

The trailer lights on our car carrier did not work when we got to the Home Depot lot to pick up our moving truck + car carrier. The rental rep got on the phone and got us a new set-up within the hour (w/ truck size upgrade) and gave us a sizeable discount.

Estimate over phone same price charged

Good instructions at pick up . Drop off went smoothly . Rep was pleasant and professional

Nice new clean truck

Their prices were insanely cheaper than everyone else, the truck drove super smooth and the check in and out was a breeze. The only issue I had was with the AAA discount because the employee put my information in wrong so I wasn't able to utilize that.

The only rental truck that I could find to hold all my stuff. The truck was new with only 4100 miles on it. Nice and clean. The people great to work with.

The truck was the largest among the rentals and service was excellent.