Our truck wasn't ready at the scheduled pickup time, but they substituted another truck so we didn't have to wait. They also forgot the hand truck but had one waiting when we came back. We had no real issues, and drop off was quick and easy.

best ruck and best price

I always use Penske. Reliable trucks with 24/7 roadside assistance, AAA discount if a member, and flat rate for the truck (no charge for mileage). The specific location we used wasn't as prepared as I am used to with Penske. They had to get fuel, and the check engine light came on during the driver's return trip. We received the truck an hour late, but they discounted $100 from my bill and gave us an appliance dolly free of charge (which came in handy). Even when things don't go exactly right, Penske does their best to provide good customer service. Will continue to use them for future moves.

Out truck was late but the operator did stay in tough. The truck was 2 hrs late.

Great experience! I got an almost brand new truck (1500 miles on it when I started) which got us across the country as comfortably as could be expected. I’ll definitely use Penske again for other truck rental needs.

Robin Duva took care of me!! Thank you!

We were lucky enough to get a new truck which made the travel time much nicer. The pick up location was close to our home and the rental people provided us with a thorough run down on the truck. The drop off location was even easier.

16’ truck drove well, though we had leakage of the roof after some rain that ruined multiple couch cushions and boxes.

The truck was affordable and the process to get and drop off seamless. I requested a 22 foot truck and got a 26 foot which was really no biggy aside I was not used to driving a truck that big with a car being towed. The AC worked but only after getting some moving air through it after 20-30 minutes, the pads I got with it where mixed bag. Some where good thick pads, the rest where thin felt pads that ripped easily and offered no protection.

Clean and easy to operate trucks.

Overcharged for truck was not smooth ride claimed did not have any trucks available but customer service found that he did have one so then he gave it to us when we came back and try to charge us for additional hour

Reliable as always, only negative was the furniture pads were very thin and not of great quality.

With the exception of a fiasco caused by the Home Depot clerk where I rented the truck, the truck was great.

I was only going one way. I thought the price was a little pricey but I needed to move. I was moving from Kansas to Maryland. The truck was a 16'. It also did not have a CD player or power windows. They were great with me moving up the move date a day. . I would rent from Penske again. Had no issues with the truck. The truck ran fine. I would recommend this company. Debby from MD

The truck we rented was in excellent shape and customer service was great throughout the process, but the pickup location was short on moving blankets (only 8 of 2 dozen requested) and furniture dollies (0 of 2 requested). We ended up having to purchase a dozen moving blankets from a local retailer--this alone ended up costing about one-sixth of the Penske truck. Luckily our movers had furniture dollies with them.

This worked well for what we had to move. The pick up and drop off were very easy. The truck was in good condition and I would use them again.

Ready for pick up on time and clean and gassed up. Only there 30 minutes for pick up. 26 foot truck ran very well, even through the mountains. Drop off was made very easy. Good trip and great truck.

the car hauler trailer was very poor condition. however we made it without issues

My rental truck was ready for me, the paperwork was minimal and the person taking care of me was very friendly and efficient. I would definitely use them again.

Penske truck rental is affordable and easy. The trucks are new and clean.

Facility staff is helpful and efficient; truck works fine; return is easy.

Great service. Modern equipment.

No problems picking up the truck and dropping it off when done. The truck was clean in good working order. Good price.

Truck in good to average condition.

I was suppose to pick up the truck on Saturday morning at 7am at a Home Depot, when I got there I was told they did not have a truck for me., after 3 1/2 hours a truck was finally delivered to my house. No, I will never use Penske again.

I'd give them an excellent rating if they weren't so expensive!

Rented a 16' truck from Penske. We have used them in the past. Reliable trucks at a decent price. Price was around $500 after taxes/fees. We did not get any extras, but when I picked up the truck, we decided to add the insurance for another 70 something bucks so we could be worry free about damage to the vehicle. The fee covered a three day usage, and when we dropped it off, there was a key drop box so we could return it after hours, though we were a day early returning it. If you want blankets and hand trucks, you'll have to pay extra for those. Gas is also something you need to fill before return, or you get charged $8 per gallon to have them do it for you. I can do it myself for that price.

The truck was very good.

Had trouble with the billing they billed us twice and have not fixed it yet including giving us our deposit back

Chose Penske because of their newer truck fleet. Absolutely no problem with truck on this 650 mile move. I will say we passed several competitors with problems along the way! Customer Service on phone and on both ends was great! Recommend? Yes, yes!

Truck was clean. The blankets were a little thin but adequate

Staff was not prepared when we picked up the truck.

My truck was not even on site when I went to pick it up even after confirming my reservation the day before. The truck arrived an hour and a half late causing me additional fees of $60 an hour for packers to sit and wait. The ramp would not extend resulting in another wait of an hour while the repair guy came. Also the gas tank doesn't register full even when the pump kicks off...it took me three attempts to finally get it full.

Price was right but the time to pick up and drop off the rental was long at our particular Home Depot location.

Packed everything in nice and neat!

reliable transportatiion

BAD NEWS: Seat = worse I ever sat in, wife & I back pain went through the roof after 500 miles! The 2 year old 26ft we used in 2016 much much much better. Suggest eliminating the hydraulic bouncy seat! Another BAD! We didn't get our 1st of two 26ft trucks until 4 hours later. (12:30pm versus 0830!) We also didn't get the blankets or hand truck we ordered. Had to drive to another Penske location to get these myself. Finally, the truck came with <1/4 tank of DEF. for the 1000-mile trip, meant I had to get off the road & find/buy DEF from AutoZone. Saving grace? GOOD!: The manager at DC store ("Matt") went well out of his way to try to make sure things worked. He also credited us funds back for all the waiting around, lack of reserved equipment, and having top go to retrieve equipment that should been on truck #1 (which at reserved 0830 tie, was full of garbage & pallets!) He (Matt, manager New York Ave DC store) called 3-4x to have hand truck and blankets in the later truck (arrived 1230PM versus reserved 0930). 1st truck I took off with had the carrier, was suppose to be truck #2. CHAOS!: With movers waiting on us, had to drive the wrong one home first, disconnect the carrier, and try to get the loading started. Meant that I had to connect car carrier to other truck the "12:30PM" truck -- also meant that contracts & truck IDs were flipped. Certainly not the "easy" Penske experience I had in 2016 with 26 ft trucks + carrier.

Great equipment. Great people.

Clean and well kept, 10 out of 10 would rent again.

best truck in the west

I had to do this move in two 26 Ft trucks

Have used them several times.

Always have an excellent time with Penske! They were able to move our rental a day early, which allowed us to arrive at our destination on time and get packed when we needed.

Easy pick up and check in; truck had no problems (of course it used a lot of gas). We chose them because of the flat cargo area (no wheel wells) and based on prior experience, and we will use them again.

Trucks r to expensive

Clean truck, almost new. It was definitely large enough. Rental agent in NC was very helpful showing the features to me. Truck was easy to use --- sliding door, ramp, etc. The fee for 1-way from NC to MD was quite fair. Would use again.

It was what was needed, great job, rented locally

They were very good.