The rental was through Home Depot and they were very quick and efficient in renting and returning. The only disappointing thing was that we returned the rental the same day because we got done early, and the Home Depot personnel said I had to contact Penske directly to discuss any discount/repayment for the extra time.

Great experience and friendly service.

The truck was ready when they said it would be but the truck was a dog and had no power. Blankets were worthless. Had big holes in some. Buy your own,these are so thin.

No problems with truck or customer service

Great customer service on phone. Truck in excellent condition.

The rental truck was gassed, clean and ready to go at the scheduled time. The woman in the office was very friendly and efficient with great helpful suggestions and directions.

The lady who helped us seemed to be having a bad day. The truck we got was fine, but customer service was deficient (largely just in attitude).

No surprises. Excellent 24 hour roadside assistance.

The truck was good and the clerk was extremely friendly. However, the truck was not ready at 9. I had ordered blankets and had to go back to them. The blankets were small and thin. Thought the cost of the blankets should have been removed because I had to get blankets from U-Haul. The clerk admitted that these are not the blankets they normally use but still charged me the full price.

We had a problem with the air conditioner when we picked up the truck but it was dealt with in an excellent and fast way. The truck was great the entire trip. Best rental I have ever done.

After comparing truck rental online, I decided to go with Penske. I'm glad I did! The truck was clean, well-maintained, only two years old, and surprisingly comfortable to drive. I was pleasantly surprised to find a USB port for my cell phone! Decent gas mileage for a loaded 16' truck. Mirror placement eliminated blind spots - no fear changing lanes on the interstate. Next time I need a truck, I'll go directly to Penske.

Penske was great. Only complaint was rep at the Goodyear office. Didn't seem to care much about service and was proud of the fact he didn't work for Penske when questioned about service expectations.

The size of the truck was great and there were no mechanical issues. Blankets had to be delivered day of move and we were able to extend rental at last minute which was great! We chose Penske because they were close to us and we would use their trucks again.

Truck was in poor condition.

The pick up location manager was kind enough to let me inside before their actual opening hours, I was a little early! Truck was in really good mechanical condition, ran extremely well and didn't use as much gas as I expected. Clean and reliable. I dropped off the truck the next day at a different location but the service there was the same. Really nice, professional staff. In and out of the office in 10 minutes. Great experience.

It's something for me to be able to say excellent, when in fact we experienced a truck exhaust issue. But please allow me to finish, because, we were so tired after packing and loading this huge 26' rig. The rig was clean and gassed up ready for me. It took us 20 hours to pack and load, we slept at a motel for a while, prior to heading down the road, toward our new home. We got off to a late start, because we slept in, due to the extremely long load day. In the pitch black darkness of night, about 400 miles down the road, we experienced a malfunction which required us to pull the rig off of the road, to the right shoulder. Though it was in the middle of the night, the highway was packed with 18 wheeler traffic. The rigs flew past our parked truck making it sway back and forth like a ship in the rolling sea. I phoned the 1800 # on my contract...granted, I was a little "miffed" at the situation, however, the really assuring voice on the other line, immediately began to reassure me that they would take care of us, then began a remote, computerized analysis of the situation...which took about 20 minutes from the beginning of the call to their completion of a diagnosis. They ordered a repair man to come to our location, about 50 miles between cities. They made sure that the highway patrole was asked to drive by for a welfare check, and to make sure that we had pulled far enough from the traffic to be In a safe place. The highway patrole arrived and assisted me in moving the truck further off to the right. ( I had been hesitant, because the truck was so heavy, that I was afraid of finding a soft shoulder, and concerned about having the tires stuck in soft dirt). After helping me move the rig, the officer stayed in the center island of the highway with his lights on, to make us feel more secure. Though it took about 1.5 hours for the repair man to arrive, Pensky had taken the time to call me twice during my wait time to assure me and to check on me. When the young may arrived, he was so understanding of our situation, and as well as he began to diagnose the issue, he offered us a bottle of cold water, and cared about our welfare. After he found the problem, he said that he would be able to fix it, but it would take about 45 minutes to 1.5 hours. He told us to take that time to rest if we could, or at least relax for a while. It did take just over one hour to repair the issue, but he not only assured us, with caring reassuring words, Pensky also offered to have our truck towed to a quieter area further up the highway while waiting for the repair man to arrive, bye-the-way. They also told me that if our truck could not be safely returned to service, they (Pensky) would have our goods removed from the "broken rig " and loaded into a different rig to complete our move, if necessary. Though it was not the most comfortable situation to go through, Pensky, not only compensated me financially for the inconvenience, they made sure we had the ability to get a motel for the rest of the night, instead, of continuing on our journey, after being delayed, making our tiredness an unsafe condition in which to travel. I will most assuredly use Pensky again when I need equipment to move anything again. They not only took care of me at every stage, they truly showed me how much they cared about me personally, and my family as well. A young man named Andrew in the Corporate office spoke with me twice to make sure we had been cared for properly. Thank you Pensky, L.L. REYNOLDS, Valdosta, Georgia.

Great experience and helpful. Highly recommend. Will definitely use them in the future. 5 out of 5 stars.

Had some truck issues in the middle of Death Valley and they sent me help right away.

The 12-footer works well for our move. The truck was clean and in good condition. We booked and picked up the truck at Home Depot that's close to the storage unit where we unload our stuff. We chose Penske due to the distance between the storage unit and our apartment.

easy to rent from, recommended

great truck in really good condition, air brakes, diesel hauls better and you get more miles out of it.

Good service. Provided what they had promised and on time.

Main complaint; renting the furniture pads (which you need) cost more than renting the truck. Guys, just include the pads in the costs of the truck.

Nice clean truck for 20% less than the bigger competitor.

Great price, especially with the AAA discount.

Very happy with the truck

Was very disappointed with them only because of their lack of good record keeping. When I returned the truck they said that I was over my allowed mileage for the truck by 92 miles. I found out that they did not check back in or update their records from the previous person that rented the truck. The millage for my round trip move was under 14 miles.

I always enjoy using Penske trucks. And the crew at Gallery Furniture made it easy.

The truck ran great, great price, easy to pickup and return. There was bad weather on our trip and they allowed us an extra day so we could wait out the weather.

The people I dealt with were helpful and pleasant. Changing to a day earlier was easily accommodated. However, I had requested a 22 foot truck and when the time came, I received a 26 foot truck (it would not have mattered what day I had picked up). For a short distance move this might not have been an issue, but for 800 miles it was a bigger vehicle using more fuel and more difficult to maneuver in an out of some service stations. I was given an 8% reduction when I mentioned this at the time of pickup. The 2 dozen furniture pads were mainly thin black ones, about the thickness of 3-ply tissue which is great for the nose, not so great for protecting furniture. I also seemed to have been shorted about 3 "furniture pads" and ended up making up the total from my own supply before returning them. I should have counted them myself at pickup.

The truck was in good condition and we were able to return it close by.

Somewhat older truck, but it did the job very close to like a new one. Two points that will bring me back again: 1) great service at pick up and drop-off. They were fast and friendly and efficient and helpful, 2) unlimited mileage on the move. Good job Penske.

Penske has reliable trucks, and decent prices.

I rented a 26ft Truck to move from VA to GA. The truck is BIG. Prior to this move I had never driven anything this big, but was able to manage just fine. The truck was in excellent condition. It is a diesel truck, so if you decide to rent one as well remember to budget in diesel gas prices to your calculations. Customer service was good - the face-to-face interactions occurred at local Home Depot tool rental counters in both locations. I chose this company for one reason: military discount. However, I would use them again and will recommend them to others. Of note: ensure you fold the furniture pads if you decide to rent them. Otherwise there is an up-charge. Weigh stations: I went through one on my whole trip, the others had me pass by without having to be weighed.

Used 16" Penske truck with trailer to tow car. Truck held up good for 3000 mile trip. Very helpful company if you encounter any trouble!

Always the best trucks at fair prices, and when you get the short end of the stick in one way or another they will make it right.

Having used many truck rental companies over the years, I have found the Penske it the best! Clean, reliable and always ready when ordered.

The Penske truck was very clean and fuel efficient. The process to rent was easy as well. This is my second time using them for a furniture move

No problems with the truck - clean and great customer support.

Very good truck - as expected.

Good truck -as expected.

We were able to reserve the rental truck from home in Williamsburg VA and pick it up at the Home Depot located just 6 miles from our moving site. This helped us keep our costs down since they charge for mileage. The only negative was that the paperwork at pickup and drop off of the truck took longer than we thought it would. Plan for 25 minutes or so for paperwork each time.

Rented truck & car carrier. Customer service was terrific and would highly recommend them.

Truck worked perfectly. Customer service was very accommodating with weather affecting my schedule. Even called a cab for me at drop off

I will continue to use there service.

By using 2 new Penske trucks & a car carrier (instead of worn out 250,000 mile U haul trucks like I have done in past moves) that I picked up at a convenient Home Depot in Atlanta and dropped of at another convenient Home Depot in Charlotte, I had a great move. Penske and Home Depot customer care folks were really great.

Must say through all our travel moving troubles Penske did stay on top of our issues. So very cold in early January, the diesel trucks just had problems. We were continually in contact with the Penske representatives. Finally arrived at destination 2 days later than expected, but safe. Very good service from Penske. We commend them on the professional and ethical attitude they exhibited on our "eventful" move.

Good company. They allow unlimited mileage and extra days are only $50 more, so I had plenty of time to take two trips and still stay on budget.