No problems picking up the truck and dropping it off when done. The truck was clean in good working order. Good price.

Truck in good to average condition.

I was suppose to pick up the truck on Saturday morning at 7am at a Home Depot, when I got there I was told they did not have a truck for me., after 3 1/2 hours a truck was finally delivered to my house. No, I will never use Penske again.

I'd give them an excellent rating if they weren't so expensive!

Rented a 16' truck from Penske. We have used them in the past. Reliable trucks at a decent price. Price was around $500 after taxes/fees. We did not get any extras, but when I picked up the truck, we decided to add the insurance for another 70 something bucks so we could be worry free about damage to the vehicle. The fee covered a three day usage, and when we dropped it off, there was a key drop box so we could return it after hours, though we were a day early returning it. If you want blankets and hand trucks, you'll have to pay extra for those. Gas is also something you need to fill before return, or you get charged $8 per gallon to have them do it for you. I can do it myself for that price.

The truck was very good.

Had trouble with the billing they billed us twice and have not fixed it yet including giving us our deposit back

Chose Penske because of their newer truck fleet. Absolutely no problem with truck on this 650 mile move. I will say we passed several competitors with problems along the way! Customer Service on phone and on both ends was great! Recommend? Yes, yes!

Truck was clean. The blankets were a little thin but adequate

Staff was not prepared when we picked up the truck.

My truck was not even on site when I went to pick it up even after confirming my reservation the day before. The truck arrived an hour and a half late causing me additional fees of $60 an hour for packers to sit and wait. The ramp would not extend resulting in another wait of an hour while the repair guy came. Also the gas tank doesn't register full even when the pump kicks off...it took me three attempts to finally get it full.

Price was right but the time to pick up and drop off the rental was long at our particular Home Depot location.

Packed everything in nice and neat!

reliable transportatiion

BAD NEWS: Seat = worse I ever sat in, wife & I back pain went through the roof after 500 miles! The 2 year old 26ft we used in 2016 much much much better. Suggest eliminating the hydraulic bouncy seat! Another BAD! We didn't get our 1st of two 26ft trucks until 4 hours later. (12:30pm versus 0830!) We also didn't get the blankets or hand truck we ordered. Had to drive to another Penske location to get these myself. Finally, the truck came with <1/4 tank of DEF. for the 1000-mile trip, meant I had to get off the road & find/buy DEF from AutoZone. Saving grace? GOOD!: The manager at DC store ("Matt") went well out of his way to try to make sure things worked. He also credited us funds back for all the waiting around, lack of reserved equipment, and having top go to retrieve equipment that should been on truck #1 (which at reserved 0830 tie, was full of garbage & pallets!) He (Matt, manager New York Ave DC store) called 3-4x to have hand truck and blankets in the later truck (arrived 1230PM versus reserved 0930). 1st truck I took off with had the carrier, was suppose to be truck #2. CHAOS!: With movers waiting on us, had to drive the wrong one home first, disconnect the carrier, and try to get the loading started. Meant that I had to connect car carrier to other truck the "12:30PM" truck -- also meant that contracts & truck IDs were flipped. Certainly not the "easy" Penske experience I had in 2016 with 26 ft trucks + carrier.

Great equipment. Great people.

Clean and well kept, 10 out of 10 would rent again.

best truck in the west

I had to do this move in two 26 Ft trucks

Have used them several times.

Always have an excellent time with Penske! They were able to move our rental a day early, which allowed us to arrive at our destination on time and get packed when we needed.

Easy pick up and check in; truck had no problems (of course it used a lot of gas). We chose them because of the flat cargo area (no wheel wells) and based on prior experience, and we will use them again.

Trucks r to expensive

Clean truck, almost new. It was definitely large enough. Rental agent in NC was very helpful showing the features to me. Truck was easy to use --- sliding door, ramp, etc. The fee for 1-way from NC to MD was quite fair. Would use again.

It was what was needed, great job, rented locally

They were very good.

The rental was through Home Depot and they were very quick and efficient in renting and returning. The only disappointing thing was that we returned the rental the same day because we got done early, and the Home Depot personnel said I had to contact Penske directly to discuss any discount/repayment for the extra time.

Great experience and friendly service.

The truck was ready when they said it would be but the truck was a dog and had no power. Blankets were worthless. Had big holes in some. Buy your own,these are so thin.

No problems with truck or customer service

Great customer service on phone. Truck in excellent condition.

The rental truck was gassed, clean and ready to go at the scheduled time. The woman in the office was very friendly and efficient with great helpful suggestions and directions.

The lady who helped us seemed to be having a bad day. The truck we got was fine, but customer service was deficient (largely just in attitude).

No surprises. Excellent 24 hour roadside assistance.

The truck was good and the clerk was extremely friendly. However, the truck was not ready at 9. I had ordered blankets and had to go back to them. The blankets were small and thin. Thought the cost of the blankets should have been removed because I had to get blankets from U-Haul. The clerk admitted that these are not the blankets they normally use but still charged me the full price.

We had a problem with the air conditioner when we picked up the truck but it was dealt with in an excellent and fast way. The truck was great the entire trip. Best rental I have ever done.

After comparing truck rental online, I decided to go with Penske. I'm glad I did! The truck was clean, well-maintained, only two years old, and surprisingly comfortable to drive. I was pleasantly surprised to find a USB port for my cell phone! Decent gas mileage for a loaded 16' truck. Mirror placement eliminated blind spots - no fear changing lanes on the interstate. Next time I need a truck, I'll go directly to Penske.

Penske was great. Only complaint was rep at the Goodyear office. Didn't seem to care much about service and was proud of the fact he didn't work for Penske when questioned about service expectations.

The size of the truck was great and there were no mechanical issues. Blankets had to be delivered day of move and we were able to extend rental at last minute which was great! We chose Penske because they were close to us and we would use their trucks again.

Truck was in poor condition.

The pick up location manager was kind enough to let me inside before their actual opening hours, I was a little early! Truck was in really good mechanical condition, ran extremely well and didn't use as much gas as I expected. Clean and reliable. I dropped off the truck the next day at a different location but the service there was the same. Really nice, professional staff. In and out of the office in 10 minutes. Great experience.

It's something for me to be able to say excellent, when in fact we experienced a truck exhaust issue. But please allow me to finish, because, we were so tired after packing and loading this huge 26' rig. The rig was clean and gassed up ready for me. It took us 20 hours to pack and load, we slept at a motel for a while, prior to heading down the road, toward our new home. We got off to a late start, because we slept in, due to the extremely long load day. In the pitch black darkness of night, about 400 miles down the road, we experienced a malfunction which required us to pull the rig off of the road, to the right shoulder. Though it was in the middle of the night, the highway was packed with 18 wheeler traffic. The rigs flew past our parked truck making it sway back and forth like a ship in the rolling sea. I phoned the 1800 # on my contract...granted, I was a little "miffed" at the situation, however, the really assuring voice on the other line, immediately began to reassure me that they would take care of us, then began a remote, computerized analysis of the situation...which took about 20 minutes from the beginning of the call to their completion of a diagnosis. They ordered a repair man to come to our location, about 50 miles between cities. They made sure that the highway patrole was asked to drive by for a welfare check, and to make sure that we had pulled far enough from the traffic to be In a safe place. The highway patrole arrived and assisted me in moving the truck further off to the right. ( I had been hesitant, because the truck was so heavy, that I was afraid of finding a soft shoulder, and concerned about having the tires stuck in soft dirt). After helping me move the rig, the officer stayed in the center island of the highway with his lights on, to make us feel more secure. Though it took about 1.5 hours for the repair man to arrive, Pensky had taken the time to call me twice during my wait time to assure me and to check on me. When the young may arrived, he was so understanding of our situation, and as well as he began to diagnose the issue, he offered us a bottle of cold water, and cared about our welfare. After he found the problem, he said that he would be able to fix it, but it would take about 45 minutes to 1.5 hours. He told us to take that time to rest if we could, or at least relax for a while. It did take just over one hour to repair the issue, but he not only assured us, with caring reassuring words, Pensky also offered to have our truck towed to a quieter area further up the highway while waiting for the repair man to arrive, bye-the-way. They also told me that if our truck could not be safely returned to service, they (Pensky) would have our goods removed from the "broken rig " and loaded into a different rig to complete our move, if necessary. Though it was not the most comfortable situation to go through, Pensky, not only compensated me financially for the inconvenience, they made sure we had the ability to get a motel for the rest of the night, instead, of continuing on our journey, after being delayed, making our tiredness an unsafe condition in which to travel. I will most assuredly use Pensky again when I need equipment to move anything again. They not only took care of me at every stage, they truly showed me how much they cared about me personally, and my family as well. A young man named Andrew in the Corporate office spoke with me twice to make sure we had been cared for properly. Thank you Pensky, L.L. REYNOLDS, Valdosta, Georgia.

Great experience and helpful. Highly recommend. Will definitely use them in the future. 5 out of 5 stars.

Had some truck issues in the middle of Death Valley and they sent me help right away.

The 12-footer works well for our move. The truck was clean and in good condition. We booked and picked up the truck at Home Depot that's close to the storage unit where we unload our stuff. We chose Penske due to the distance between the storage unit and our apartment.

easy to rent from, recommended

great truck in really good condition, air brakes, diesel hauls better and you get more miles out of it.

Good service. Provided what they had promised and on time.