Main complaint; renting the furniture pads (which you need) cost more than renting the truck. Guys, just include the pads in the costs of the truck.

Nice clean truck for 20% less than the bigger competitor.

Great price, especially with the AAA discount.

Very happy with the truck

Was very disappointed with them only because of their lack of good record keeping. When I returned the truck they said that I was over my allowed mileage for the truck by 92 miles. I found out that they did not check back in or update their records from the previous person that rented the truck. The millage for my round trip move was under 14 miles.

I always enjoy using Penske trucks. And the crew at Gallery Furniture made it easy.

The truck ran great, great price, easy to pickup and return. There was bad weather on our trip and they allowed us an extra day so we could wait out the weather.

The people I dealt with were helpful and pleasant. Changing to a day earlier was easily accommodated. However, I had requested a 22 foot truck and when the time came, I received a 26 foot truck (it would not have mattered what day I had picked up). For a short distance move this might not have been an issue, but for 800 miles it was a bigger vehicle using more fuel and more difficult to maneuver in an out of some service stations. I was given an 8% reduction when I mentioned this at the time of pickup. The 2 dozen furniture pads were mainly thin black ones, about the thickness of 3-ply tissue which is great for the nose, not so great for protecting furniture. I also seemed to have been shorted about 3 "furniture pads" and ended up making up the total from my own supply before returning them. I should have counted them myself at pickup.

The truck was in good condition and we were able to return it close by.

Somewhat older truck, but it did the job very close to like a new one. Two points that will bring me back again: 1) great service at pick up and drop-off. They were fast and friendly and efficient and helpful, 2) unlimited mileage on the move. Good job Penske.

Penske has reliable trucks, and decent prices.

I rented a 26ft Truck to move from VA to GA. The truck is BIG. Prior to this move I had never driven anything this big, but was able to manage just fine. The truck was in excellent condition. It is a diesel truck, so if you decide to rent one as well remember to budget in diesel gas prices to your calculations. Customer service was good - the face-to-face interactions occurred at local Home Depot tool rental counters in both locations. I chose this company for one reason: military discount. However, I would use them again and will recommend them to others. Of note: ensure you fold the furniture pads if you decide to rent them. Otherwise there is an up-charge. Weigh stations: I went through one on my whole trip, the others had me pass by without having to be weighed.

Used 16" Penske truck with trailer to tow car. Truck held up good for 3000 mile trip. Very helpful company if you encounter any trouble!

Always the best trucks at fair prices, and when you get the short end of the stick in one way or another they will make it right.

Having used many truck rental companies over the years, I have found the Penske it the best! Clean, reliable and always ready when ordered.

The Penske truck was very clean and fuel efficient. The process to rent was easy as well. This is my second time using them for a furniture move

No problems with the truck - clean and great customer support.

Very good truck - as expected.

Good truck -as expected.

We were able to reserve the rental truck from home in Williamsburg VA and pick it up at the Home Depot located just 6 miles from our moving site. This helped us keep our costs down since they charge for mileage. The only negative was that the paperwork at pickup and drop off of the truck took longer than we thought it would. Plan for 25 minutes or so for paperwork each time.

Rented truck & car carrier. Customer service was terrific and would highly recommend them.

Truck worked perfectly. Customer service was very accommodating with weather affecting my schedule. Even called a cab for me at drop off

I will continue to use there service.

By using 2 new Penske trucks & a car carrier (instead of worn out 250,000 mile U haul trucks like I have done in past moves) that I picked up at a convenient Home Depot in Atlanta and dropped of at another convenient Home Depot in Charlotte, I had a great move. Penske and Home Depot customer care folks were really great.

Must say through all our travel moving troubles Penske did stay on top of our issues. So very cold in early January, the diesel trucks just had problems. We were continually in contact with the Penske representatives. Finally arrived at destination 2 days later than expected, but safe. Very good service from Penske. We commend them on the professional and ethical attitude they exhibited on our "eventful" move.

Good company. They allow unlimited mileage and extra days are only $50 more, so I had plenty of time to take two trips and still stay on budget.

The truck was new and powerful.

The 26' truck performed well during the 11 hour drive with no mechanical problems. It did have a headlight out @ rental but Penske sent someone over within an hour to fix. Our experience with Penske could not have been more positive. We were moving to SW FL the same week as Hurricane Irma resulting in numerous delays & challenges to our move. Penske was extremely understanding & accomodating. We communicated regularly with them about the delays. They allowed us to keep the truck an extra week and reduced the rate. The rental office guys inside the Home Depot were also helpful & friendly.

A 26' truck, 16' POD, & small UHaul were needed for our 4 bed home. The 26' truck performed well during the 11 hour drive with no mechanical problems. It did have a light out @ rental but Penske sent someone over within an hour to fix. Our experience with Penske could not have been more positive. We were moving to SW FL the same week as Hurricane Irma resulting in numerous delays & challenges to our move. Penske was extremely understanding & accomodating. We communicated regularly with them about the delays. They allowed us to keep the truck an extra week and reduced the rate. The rental office guys inside the Home Depot were also helpful & friendly.

Excellent, clean, and powerful new truck.

Truck had recently been used by a smoker.

Not the truck I ordered, and Chester Rental in Chesterland Ohio tried to charge more on my credit card and my bank called me regarding that fraud alert and declined it. I still got charged more than was quoted on the internet.

Truck was ready on time, full of gas and operated on the move very efficiently. Return was also extremely easy and all employees were professional, helpful and courteous

Clean interior good audio system, better control on snow roads

$1200-3 days unlimited mileage.

Generally a good experience with Penske, except the truck got less than advertised gas mileage, and we were not going over a lot of mountains. Home Depot (where the truck was rented) did a poor job of orienting us to the truck -- basically it was a "here's the keys, drive safe." It would have been nice to receive a few more tips on the truck.

Excellent company to do business with. I would highly recommend them.

We were issued a newer model Penske truck. It worked out wonderfully for the long drive from Lexington, KY to Wilmington, NC.

Great easy to deal with

This was my first rental from Penske. I was extremely satisfied with the price, unlimited mileage one way, AAA discount, and the customer service I received from Novak Auto Corporation-K.Novak. The truck was clean and filled. I usually rent from UHaul but decided to try Penske. I'm glad I did. Better, bigger truck, more time, better pricing. I will use Penske for my next move and will use Novak for pickup as long as I'm still in the area. Thanks!

Truck was surprisingly clean and well driving for having almost 100,000 miles on it. Only ended up going time Penske because of AAA discount but the equipment was so much better than what you get from the usual Moving Truck Rental place.

I used the largest size 26'. Plus I pulled my car on a full trailer. All went well and I would recommend Penske. No

Everything about the Penske experience was first class..even impressed (and relieved) the truck had Michelins.

Crew started out carefully wrapping with pads we supplied but they got sloppy soon after we were convinced they would properly pad everything - several pieces scratched up as a result.

We rented the biggest truck and still was not enough room for everything.

Truck was in very good condition. Renting it was simple.

Penske truck and costs were great

Good truck. No problems.