They were very professional and polite. I would highly recommend them.

Well maintained truck, comfortable, easy to drive and plenty of power. Chose Penske based on good reviews and easy p/u and dropoff. They didn't have hand truck that was rented. Dropped off the truck in So FL the day before Hurricane Irma hit and could not find gas to fill it up. Penske kindly dropped the fuel charge. Bring an AUX cord if you want to listen to anything besides radio. I would use them again.

Our 26 ft truck and car trailer experienced a trailer tire blowout in Texas on a 2,450 mile cross country move. We called Penske at 11 PM and the Goodyear truck arrived as requested for an 8 AM tire replacement. We were very pleased with the repair service.

Truck had a hole in it. Heavy rains the day of the move resulted in several boxes getting very wet. In fact they were completely soaked. We were able to save most of the items. Penske was aware of the hole and still rented me the truck.

Love Penske, the prices and trucks are great.

The truck company renting took a while to get a vehicle, but it was clean and drove well. The truck was not completely full of gas when I left. I would rent from them again.

Much better than U-Haul and Budget Truck Rental, except for their store locations compared to U-Haul that has more neighborhood stores.

the truck was new and clean

Rented Penske truck from Home Depot. The price was good, and so was the person handling the rental. What was not good, was that I rented a package that included a hand truck, but they didn't have one when I went to pick up the truck. I had to drive to the next city and wasted over an hour getting the hand truck. They credited me for the miles, but it was an inconvenience. Also, the truck is poorly designed for moving. The ceiling was too low to load my refrigerator, and we had to load it on my pick-up. Which made it a lot harder than it needed to be.

Ease of online reservations was easy. Pick up at Home Depot in Naperville went well, Todd was friendly and helpful. We had a problem with the ignition switch so the lights wouldn't turn off. On the return to Home Depot, my husband explained this and they discounted the rental. We have used Penske before and we will do it again. This was a one day rental moving from one apartment to another in the same community.

Preferred over Uhaul trucks.

Truck wasn't ready at Home Depot for our pick up and pads ordered were not on truck despite I confirmed that morning w Penske they were on my invoice. Despite these errors, I was compensated w additional discount. Overall, rental truck was very good. Unlimited mileage was an incentive to go w Penske. Would use again if pricing and discounts beats its competitors.

They called me and negotiated a price that was better than my first arranged truck so I cancelled the first truck and went with Penske. Then the day before the moved, they called and said oops, we can't do that for the price quoted and you have to pick a truck up in a different town which would have meant more mileage. After a heated exchange, I asked for a manager and he made the transaction stick. I was able to pick a truck up with liftgate from the local Home Depot the next morning. The truck was practically brand new! It ran well and the rest of the move went as expected.

I picked up the truck at The Home Depot (Decatur GA). It took longer than anticipated and it was a bit chaotic. The truck was clean and manageable. The truck was dropped off in DC, and the drop-off was quick and easy. I was pleased with the pricing as I was scheduled to use another company, but Penske found a way to be more economical. I would consider using them again.

Every aspect of my move ran smoothly, from booking, to receiving the truck and equipment, to the guidance I received when towing my first vehicle. I chose this company because I had used a competitor in the past with less than stellar results.

Interior truck height was very low

When we went to pickup our truck, there was a warning message saying there was water in the fuel, the check engine light was on, and one of the reverse lights did not work (that one isn't as big of a deal for us). We were moving to a different city so it made us nervous to see the lights. The man shrugged it off like it was no big deal and said to just turn the truck off and on again to make it go away. Driving it home that night, the engine started to make strange noises so we decided to call Penske and have them send someone to take care of the issue. The mechanic they sent arrived and fixed the problem quickly while we loaded the truck, which was great, but I feel that it should have been given more attention from the beginning.

I was very disappointed in Penske they did not calculate the size of truck needed to move my furniture. We had to make two 5 hour trips to get all my stuff. I would recommend not letting hem calculate the size of truck you need.

I might use them again.

The staff was very helpful. The price was great and the truck handled beautifully. Penske staff made it very easy to rent and return the truck.

Truck was ready and in good condition when we picked it up. We would use Penske Truck Rental in the future.

The truck was ready early but had not been cleaned and their hose was broken. Everything else was good.

One way rental of 16' truck - almost new truck, clean, easy to drive, and affordable.

Excellent expletive to work with! Would use again and recommend!

No problems with truck, efficient, convenient locations for pick up and drop off

Great experience with Penske Truck Rental - no problems with the truck - easy to drive

The truck was a good price for the size, and we were pleased with the ease of drop off.

DEF not full even after I requested a truck with the DEF filled

I have never had a problem with using Penske trucks. The trucks are clean and in great condition. I always use Penske trucks.

Penske in Arlington, Va., is absolutely terrific. Everything was ready to go on time and couldn't have been more efficient and friendly. The truck was problem free.

Penske worked out great. It was an easy pick-up and drop-off, the truck was in great condition, and they were reasonably priced for a cross-country move. Will definitely be using them again!

cLEAN well maintained equipment

Truck was right size. Traveled in rain and cab leaked down my back in drivers seat. A little uncomfortable atvtimes

Exactly as advertised. Bucket seats are much more comfy than the UHaul bench seating. Space for the dog in between the two seats. Hauled a 4x4 SUV on a trailer without any issues.

The truck rental worked out great. My only issue was with the person at Home Depot who checked me out. She was not friendly, and didn't look at the order and missed getting my packing blankets and dolly loaded until I remembered it and said something. She had an attitude when I didn't want to sign off on the damage on the truck without seeing it first. She also assured me that the return location information was in the packet she handed me and it was NOT. She didn't act like she liked her job much. She mentioned some extra insurance to me that was apparently beyond the initial insurance that I took, and said that the 3 different types of insurance were $7, $5, and $14 for 3 days. I questioned her about the charges for this several times and she said it was that price for 3 days. After she rang up the transaction, the bill came to way more than I expected and I questioned her. THEN she said that the insurance was a PER DAY charge for each, not for 3 days! Big difference! She did not apologize or seem phased by this at all or try to correct it. It seemed to take a bit long for her to check me out - and I rented U-Hauls for a long time, so I know it should go faster than that, especially since they had all my info from online. As I mentioned, the truck itself worked out great. The truck itself cost me $305 + insurances + dolly + 3 dozen packing blankets = $547

We made it without any difficulties with the truck. Overall the truck was fine

Excellent trucks and customer service. This will be my preferred moving company.

Good experience with Penske one way truck rental program. Was able to whittle the cost down a little by booking with an agent online after gathering competitor prices. Truck was ready to go at pick up time, was clean and ran well. Drop off location was easy to find.

They gave us the wrong dolly for our car and then we had to wait till the next day to get the right one and then my husband had to go to pick it up at a different place

Have used Penske a couple times now. I like them because their trucks seem to be very well maintained which is important when driving thousands of miles.

Brand new truck, very easy to drive. First time for driving a moving truck and trailer and we made it safe. Trailer was easy to load and work with.

I like dealing with Penske I use them every time we have moved. They have nice trucks and pleasant people behind the counters

Only issue with the truck rental was they forgot to include the pads that I had rented, so I had to go back to the station to pick them up. Everything else was good; I would rent a Penske truck again.

Love the truck. It is brand new and drives real well.

Brand new truck, comfortable ride, ample room for move. Super convenient pick up right at storage unit!

This option worked well for us as it was the least expensive way we found to move our graduate student daughter. WE had to use the 16 ft truck in order to pull the car carrier, but we only filled it half full. The driver's seat was uncomfortable, but the truck was otherwise fine. Customer service was good all around.

The 16ft truck was waiting for us when we arrived and was plenty big enough for all of our items.

Excellent, nice to use a real truck company.