Penske® Reviews
We rented a 12 foot Penske truck to drive from NYC to Houston with the equivalent of a one-bedroom worth of stuff. The rental place gave us a new truck, which was very nice (all the cords and hookups we could ever need), and it was in great condition. We booked online to get a discount and used AAA. Penske's customer service was overall good, though the fees incurred for cashless tolls in the Northeast are a bit high. I would have preferred to rent an EZPass.
I am disappointed in Penske. It took 3 trucks to get me one that was ready for use. First one needed an oil change, 2nd one the transmission wouldn't work. Even the 3rd one didn't have taillights working. I expected the truck I reserved to be ready and working.....will probably use Budget next time.
The night before the move, Penske notified me that my 26 foot truck is not available, despite assuring me two days prior that it is definitely confirmed. More empty promises ("we will get you the truck in a few hours" "tomorrow"), followed by radio silence. Thankfully, I was able to find a 20 footer at Uhaul. Penske really screwed me and showed ZERO remorse. Worst customer service among all truck rental companies. Avoid!!!
We moved on the worst possible day ever - during the torrential rain and flooding. It took longer than we'd anticipated. We appreciated how Penske worked with us when we couldn't get the truck back on time due to flooded roads. The truck (26 ft) was in good shape and easy to drive for anyone with experience driving larger vehicles. Would not recommend that size truck for inexperienced drivers.
Uhaul's per-mile pricing seems like a trap, so we've gone with Penske for a big cross country move (26') and a smaller in-state move (16'). Very happy with the service and truck provided each time. Be warned: Not refueling at the end is costly ($8 per gallon) as is returning later than directed, even by half-an-hour ($100 per day in whole day chunks)!
Rare for Penske but my truck was not available at pickup time but enroute and 20-30 minutes late. I chose an alternate truck that was on-site and quickly got underway. The air in the substitute truck did not work properly (again, rare for Penske) but the 16 footer was clean, otherwise well-maintained and drove like a dream.
