Penske® Reviews
Moved the pick up location at last minute, did not have the hand truck available as ordered, we had to use HD and return it to a different location than the drop off location, so and it was not a good start to the day. The truck itself was in very good condition, and customer service was responsive to making things better, but we lost an hour of moving time over the issues, and had to travel to extra locations to return the dolly from the truck itself, things that meant a lot in terms of a smooth move. I have used Penske in the last without issue, this was probably a one-off occurrence, so would try them again, only because customer service was able to provide solutions.
I have used Penske for every move. The trucks and trailers are always in excellent condition. We have always moved long distance 400+ miles and have never had a problem. Their customer service is perfect every time. I initially used them because they have great pricing for one way moves. They offer great discounts including online reservation discount and military. I have used them for all 7 of my moves and would use them again. I recommend them all the time to anyone moving.
The service was good, the staff knowledgeable and courteous. Everything went smoothly - truck rental, confirmation, the truck was there when needed, clean and in excellent condition. We chose an oversized truck - and it made the move so much easier. I chose them for their good reviews and I would definitely go back again.
