Second time I've used Penske truck rental in a multi-state-distance move. This time I used a 16-foot truck for a 2-bedroom apartment move, was the perfect size with a little space to spare. Requested a newer truck since the move was over 1,700 miles, and I got a great vehicle (less than 5000 on odometer) with no hiccups. Even the car carrier was a breeze.

Penske has fantastic customer service and they were very accommodating to our needs. The truck was very clean and comfortable. There is a calculator on the Penske website to show you what size truck you will need -- and it was very accurate. I would definitely use Penske again.

The truck did not have enough horsepower to handle the load in mountain states. The truck was new and I got bigger truck that I booked based on availability. Price was right and I would use them again.

Truck was new and very clean inside; easy to drive and manuever

We picked up the truck, they did not give us the hand truck we paid for. As soon as we finished loading the truck at the first location the ac went out (in Florida in June) Once we got it on the highway to get it to where the ac would be fixed it hit 50 mph and started shaking terribly. They were able to put 2 new tires on and fix the ac, but we picked it up on our way out of town and had to take it 200 miles half full because of a deadline. They did give a partial credit, but I believe they knew there was a problem with the truck when they gave it to us.

Wonderful packing job!!!

on time and ready to SERVE

Easy pickup and drop off. Truck was clean and almost brand new. Seats were comfortable and truck drove very well.

Truck ran very well, no problems Seattle to SoCal. The GMC 16' truck cab is designed for midgets. I'm 6'3" and for the entire trip my right knee rubbed on the dashboard. - there literally was no way to press on the gas pedal without rubbing my knee. I wore shorts (summer) so every night I just sponged the blood off my leg. By trip's end the truck remained in great shape and I had a large open wound on my right knee. Won't be using Penske again unless I can get a jockey to drive.

The truck was ready on time and we had no problem with it.

The truck and my trailer for my car looked brand new; great AC and had Bluetooth and other modern comm support for my phone and navigation. Awesome. Cost below includes blankets, full size car trailer, and insurance.

We got an almost brand-new truck that was very consumer friendly and easy to drive. We had a small amount of trouble with the AC on the drive and when we mentioned it in passing, Penske very kindly gave us a sizable refund for our trouble.

I have always liked Penske and will always use them.

The truck overall was excellant, friendly customer service on picking up and dropping off the truck. I would use penske again.

No problems at all with the truck. I ordered a 16' truck and it was fairly easy to drive after a few minutes of driving. The truck was practically brand new so I didn't have to worry about any issues. Picking up and dropping off were effortless. I would use them again.

a little bit of trouble with the gas gage not showing full. We call truck company and reported it.

Nothing spectacular.

Received a fair price for my short-term rental. Vehicle was clean, and perfect for the job.

Penske Truck Rental is great! This company is reliable, professional and cost is reasonable. Trucks are very well maintained. Excellent customer service!

Actually I would give a negative 5 rating if that were an option. I had difficulty from the beginning to the end of this move with Penske. I went to their office several times in Olive Branch, MS and there would be no one there. No note on the door...nothing, no one. I waited for 10 minutes the first trip and no one ever showed up. The truck pick-up was at a different location and I was not told that until I went to pick the truck up. It was difficult to find and when I did, you guessed it, no one was in the office. At least there was a number to call and a woman did show up. It took over an hour just to sign the papers and get the keys to the truck. The "new" girl had no clue what to do or how to do it. She had to call a number of times to find out how to enter the information. Finally, we went out to the truck and the three dozen blankets I had ordered with this truck were not in the truck. We stood outside in the heat while she went around in the back and gathered them up from different storage rentals. The blanks were smaller than usual and I swear, I could actually see through them when I held it up in the light. They were just big pieces of felt. The movers who loaded my Penske truck fortunately had some of their own blankets and loaned me several. When we finally got to our destination and tried to return the truck, there was no Penske at the location given by the Penske site. After several phone calls we figured out where it was; went there, and, yes, again, there was no one in the office in this town either. We had to make another trip a few hours later to get the truck returned. We had rented their tow dolly also. It took us two hours to figure out how to get the thing lined up and the car loaded. We did call the Olive Branch office to ask for some direction and, wait for it...no one answered. We left a message asking for a call back. Yes, we are still waiting. I would not recommend this company to anyone for anything. I would drag my furniture on my back before I tried to work with these folks again. What a work in frustration!!! Be warned: Do not use Penske.

Penkse always treats me well

Based on the truck I received, the rep hooked me up a good deal based on being a previous client and it not being on a full tank. The dolly I was given sucked though, the buckles didn't work and it was actually an appliance dolly-which I didn't need. The time before that, they forgot the dolly.

Always excellent equipment with Penske!

faulty ramp!!! made my car fall off, which we had to call a tow, so HH guys had to wait.. and I was charged extra.

I just talked with the truck rental company about the issues with the truck. They have decided instead of me returning the truck they are going to send a wrecker out to recover the truck - sure after I have driven it across country. I have a second truck coming cross country now that's not running that well ether but at least that one has a radio and air conditioning, the truck I drove didn't and with it being 104 in AZ not a pleasant ride plus so many other issues.

faulty ramp. old. when exting the ramp with car, the right ramp slid back in, and my car fell to the right. some damaged on the car, and tire. filed a claim

Everything was perfect.

Truck had mechanical issues, but Penske adjusted the bill.

Truck was great! Ride was not as bad as I thought it would be! Glad it was a bench seat! Very smooth ride (even on the rough roads). :)

The customer service nice and very helpful

The truck ran well and was clean when picked up. However, the truck needed DEF twice during our drive. Penske reimbursed me, but it would have been great to not worry about it. Also, the pickup location did not have the damage forms on hand.

So far so good. Just started the move today.

Moved the pick up location at last minute, did not have the hand truck available as ordered, we had to use HD and return it to a different location than the drop off location, so and it was not a good start to the day. The truck itself was in very good condition, and customer service was responsive to making things better, but we lost an hour of moving time over the issues, and had to travel to extra locations to return the dolly from the truck itself, things that meant a lot in terms of a smooth move. I have used Penske in the last without issue, this was probably a one-off occurrence, so would try them again, only because customer service was able to provide solutions.

A bit of a rough start but once the wheels were rolling... All is well that ends well.

I have used Penske for every move. The trucks and trailers are always in excellent condition. We have always moved long distance 400+ miles and have never had a problem. Their customer service is perfect every time. I initially used them because they have great pricing for one way moves. They offer great discounts including online reservation discount and military. I have used them for all 7 of my moves and would use them again. I recommend them all the time to anyone moving.

Good value and easy to pickup and return at Home Depot.

Loaded up first truck and found an issue with wiring. Second truck given had blinker issues. Third did the job. Whole ordeal cost us a day of our trip.

Truck was perfect for my move

Dale at Penske was helpful, and I was off in the rental truck in a flash.

Nice clean truck. Friendly service. One way rental.

Clean truck. Friendly service.

Picked the truck up in South Carolina, along with a car trailer. The truck was clean and had low miles, which settled some worries I had about renting a truck for a long distance move. Dropped off in Scarborough, Maine and the gentleman was just as polite as the one in South Carolina.

I used a Penske truck due to budget constraints. The truck was in excellent shape and got really good gas mileage for the size of the truck. I actually had room left over from my 1 bedroom apt. and could have gone down to a 12' truck, but the 16' worked well.

26 ft truck moved. Everything in one load. Would preferred large wheel hand truck for more efficient softer moving of large items

What a load and what a successful trip.

The Penske truck broke down several times over our long distance move (from California to South Carolina). The company was responsive in a respectable amount of time, however, it was still stressful to deal with a broken down moving truck.

Great truck but since I had never driven a 26 ft. a little review would have been nice. Not hard to figure out and I was surprised how easy a truck this size was to drive.

Nothing wrong and nothing special.