The trucks are great! Mine was almost brand new, they have spend a lot of money updating their fleet

The place in Torrance where I picked up the truck offered no instruction on driving a 22 ft truck. I am a woman in her fifties and I drove the truck. The trucks are delivered to them on a need to have standard. They did not have the furniture pads delivered with the truck which caused a huge delay in putting my movers who were on the clock to work. Nothing was ready to pick up at the promised time. It was a very bad experience that turned an anticipated long day into a nightmare of traffic due to delays and an arrival in Sacramento at 3:30 am. It was a 22 hour day.

My reservation was confirmed several times in advance of my rental dates. The truck was ready when promised and was in very good condition. Return of the truck was simple and quick. No surprises. Excellent service.

We where not told that the blankets had to be folded before returning the truck. Had we know we would have asked the movers to do that. As it was, my wife and myself had to fold them inside the truck in the heat and we are both seniors. Not very happy!

The woman at Top Shelf Storage (sorry I can't recall her name) was excellent. She was personable, helpful and very efficient.

The Penske truck was clean, new, ran well and we had no issues at all.

Great communication. We requested a 12-foot truck but they called ahead of time and asked if we would be willing to use a 16-foot truck at no extra cost, which we did. The truck was fairly new and everything was in great condition.

The truck was fine, however, when we returned the truck we where told the packing blankets had to be folded. Had we know this, we would have had the movers fold them. Instead when my wife and I arrived we where told this had to be done and so we had to climb into the 26 ft truck and fold 3 dozen blankets in 90 degree heat at our age 71 and 68 years of age this was not acceptable.

Everything seemed fine at first, but I got billed twice for WAY more than I should have, and when I called the local number that I had used before- it said to check the number or try again later. I called the one down the street and got the same thing. I don't know if they just went out of business in our town, or what?! I need to know who to talk to so I can get my statement fixed. I left a note for corporate, but have heard nothing back.

Good truck; responsive folks on both ends.

Got it from Home Depot. Was quick and efficient. Be prepared for a large deposit, 250 dollars for a 23 dollar rental, but refunded immediately on return. Very clean truck

The truck has 140,000 miles on it, but seems to be in good working condition. John, the representative chose one that had already had all the needed maintenance completed.

Truck was ready when I showed up and gave me no worries from Charleston, SC to Austin, TX. A/C blew cold the whole way. Decent gas mileage. No hassle drop off. Couldn't ask much more

Truck was easy to work with and drives very well. Holds a lot too!!!

After UHaul gave my truck away to someone else, I called Penske 30 minutes before my movers were coming and they hooked me up with a truck in no time flat! I will NEVER use UHaul again! I had the truck for 2 days and was told rates vary and are higher on the 1st and 30th of each month when most people move.

So glad I went with Penske. Truck was new and a little better on gas than I expected. Box is square with no loss of the wheel wells. Easy to pack tightly. Initially their price was higher than Uhaul and Budget. I decided to call them to see if they could come close to the deal Budget was offering. They ended up beating it by a few dollars. So definitely call them last. I would pay at least 20% more for Penske in the future.

slightly underpowered truck

OK. This was my rented equipment.

Clean and mechanically sound, so far.

I picked up a 16' Penske truck in Salt Lake City, loaded it with my goods, and dropped in off in Brooklyn. Throughout the process of reserving the truck, picking it up and dropping it off, Penske was a pleasure to deal with. They were hassle free, provide precise and reliable information, confirmed everything by email, lived up their promise of a quality truck and their price quotation. I will unquestionably use them whenever I have a similar need in the future.

Very helpful and a great value. We rented a 16'truck for a partial move and filled it about 4/5 full. They offer unlimited mileage and gave us 7 days to move. Much better that their competitor.

It was a lot of work and it was hard, but it was an adventure. Job completed..

Brand new truck. Loved it.

I rented a 16ft truck and tow dolly to attach my car. At pickup there were no dollys available, so they gave me a car carrier instead at the same price. The truck was fairly new (less than 10k miles), and I had no problems using it or the car carrier. The size of the truck was just about perfect for our 1bd apartment.

I have a couple issues with Penske and will be taking them up with the appropriate persons. We used Penske twice.

Truck in great shape (moved across the country!), great customer service; all around satisfied.

Great. Safe and clean. Friendly efficient staff.

I'd used Penske before and ultimately was happy with Penske this time. However, I had ordered a 24 ft truck and was given a 28 ft truck (with wobbly steering). Even thought it was the 4th of July weekend, Penske towed the 28 ft truck and delivered a 16 ft (only one available) within 3-4 h. The new truck was wonderful. Easy to drive. My only other concern was the distance I had to travel to return the truck from my new home to the drop off (1 1/2 h away). Oregon might be growing, but it still has some frontier aspects!

The guy in Culver City stayed late as I was stuck in traffic. Bravo! Excellent customer service! The truck was new and very comfortable. I highly recommend them!

When the customer ask for the total cost, provide the whole cost with all fees and charges. So that the customer can budget all charges. I was given the wrong type of dolly which the movers couldn't use for moving boxes. It was return and No refund was credited. No one inform the customer that the deposit may take 7 business day before it will be returned. Over all good service. Thank you.

Penske was awesome - the truck had like 100 miles on it and was in excellent condition.

Our truck reservation was at 1 pm but our truck was late getting to our location. While we've used Penske before and had no problems, Penske does not guarantee a truck at your reservation time.

Penske was on top of things. Their online system was user-friendly and the customer service people I spoke with were helpful and informative. The 26' truck was clean and in great condition, and it drove like a dream for something so huge. No problems at all. I'd definitely rent a truck from them again.

Clean truck. Drove easy. Excellent check out and easy drop off. Thanks

roadside assistance was very helpful

James ensured, from first phone call to check out, that this was an exceptional experience. Spotless new truck with all the features I needed, impressive to the moving crew! I had not driven this kind of truck before, but James gave me the information to try and I am glad I have that experience now! Penske Lumberton was EXCEPTIONAL. I chose this company after extensive research - this company consistently had the highest review. James made sure that reputation was served very well at the Lumberton office. EXCEPTIONAL.

Loved the guys at Penske on 12th and Washington in Philadelphia. They were able to accommodate my needs when Uhaul didn't have any trucks available. The truck itself was great and well maintained.

We rented Penske trucks from CT. They were brand new...wonderful trucks.

Penske in Waterbury, CT. Speak with Jed Phillip. He was terrific to work with. We rented two trucks, a 26' and 16' plus 5 dozen blankets. (blankets are on the small size). The trucks were brand new, which was great. Everything worked without a hitch and we'd highly recommend Penske Rental for your next move.

Good truck got me to Orlando after a 1000 miles drive

Was the best price inthe market, the truck was fine got me through the 15 hour drive

I rented 2 - 26ft moving trucks. The website was great, they called to confirm my trucks and they gave me a great AAA discount. The trucks were newer and I had no issues.

Smart Move was an exceptional company to work with. They performed excellently on all of the promises of service and quality they made. Brandon in heaquarters, and Cody and Jason the crew, were all very professional. Additionally, the Cody and Jason were efficient and courteous, worked very hard, and did a superb job of loading our apartment belongs into our Penske truck in a stable and secure manner. I would use Smart Move, and the Cody and Jason again in a heartbeat!

26 foot truck from Penske (Home Depot) was great. The lift gate was perfect, especially for the piano.

used them before and they are a great company to use with cheaper rates than the others

26' truck worked well

Had no problems with the truck, and I went almost all the way across the country.

Freddy and Anthony were our movers. Both were very professional and fast workers. They were able to complete our load within the 2 hour minimum. We only had a 12 ft. box truck but Freddy was able to fit all of our heavy furniture into it - we still don't know how it did it! Highly recommend these two workers. Great job!