Rented a 26 diesel truck that ran well. No complaints really but there were some switches on the dash that were never explained to me.

The thought of driving that big 26 FT truck with a car hitch was a little daunting, especially for a cross country move, but after driving it for a bit we got way more use to it and it was not bad at all. The pick up and drop off was easy and the customer service was top notch. One thing they could have done better was launder the moving pads we rented. They smelled like oil or diesel fuel and were kind of dirty. Outside of that they did the job of protecting our things and that was the most important part. Overall we had a great experience with Penske!

Love Penske they are always clean and ready to go! Never had truck breakdowns since we most often move with them.

Right after we rented the truck and got it home we found a large chunk of rubber missing from a tire. Penske sent someone within half an hour to change the tire. Excellent customer service.

Governor limiting top speed to 72. Up hill travel dropped speed down to 45 any many locations this increased travel time. Additional for a diesel of this size, a tank of 40 gallons also reduced on road time.

Truck less than 25K miles. Very polite and helpful.

i would use them again

Customer service was great and all the staff was very nice. They were helpful when I needed to change my drop off location. I used this company because they work with the loading company I used. I would use them again.

Truck had over 90k miles on it. The suspension was poor and it didn't steer well

Good fuel economy but very uncomfortable cab seating plies CD player inoperable.

Truck was great. The first truck they gave us had cracks in the windshield, unacceptable for a cross country trip. Had to wait 3 hours for them to get us a replacement truck.

Good experience. Clean, as per ad.

Everything was good except they didn't have the wrapping blankets available when I arrived. They had to bring them from another location.

Tried to charge me for 6 gallons of diesel at $8/ gallon on a very full tank upon return. Unacceptable. Outside of that minor issue the rental went without a hitch and was very easy

nice truck, well maintained.

Great price best price in the state of New Jersey. Clean truck easy to drive well-maintained.

I drove the truck to where I was moving to.

Truck was 22 foot diesel. Didn't like governor cutoff 70 led to some unsafe situations in my opinion. Also gas cap leaked which was an issues when full.

The truck we rented wasn't returned on time so they has to give us two 16ft trucks instead of 1 26ft truck but they worked with us on the issue and went above and beyond to correct the problem.

The loading ramp in the truck need some work but was fully functional during the move. The ease of rental was the key to Penske experience.

the truck was clean and operated well. the return site was convenient for me. when I checked out the truck the person behind the counter was very, very slow and did not have furniture pads counted out in advance. it took too long to get on the road with the truck.

A little on the expensive side, but fast check-in and check-out experience. Apparently there's a trick to filling the tank completely that I didn't know ahead of time.

I don't know if I would use Penske again for a cross country move. The price was reasonable but the truck did give us some headaches. When I originally ordered the truck I ordered a 22' truck, a trailer for our car and some furniture covers. When I got there they said they didn't have a 22' truck available and that the closest one was in another city that was nowhere near where we were. My husband asked what was the smallest they had. They told us 16', which would not be big enough. The next size they had was a 26' truck, which was more than enough. We didn't need that big of a size but that was all they had. I asked them why have someone order a specific truck size if it's not available they day they pick it up. The rep said it depends on when the people who rented it out brings it back. That sometimes they run behind and don't have it back when it is supposed to be. To me that's crap. As a business you should have in stock what people are requesting, not relying on the customer to have it brought back by a certain day. Things happen and the company should be prepared for that so they have what the customer asked for originally. Needless to say we wound up getting the 26' truck. We do the inspection and noted anything that was wrong. We get in the truck and drive to our building. Movers come and then it starts to rain. No much of a big deal, right? Well, come to find out there were two leaks in the cargo hold close to the front of the cab. It was the movers that told me about it. Keep in mind when we picked up the truck it wasn't raining so we wouldn't have known. As soon as they told me I called them to let them know. The told me to try and patch it up with duct tape. If that doesn't work then to bring it back and they would give us another truck. Well, that wouldn't work because the truck had already been partially loaded. Fortunately the tape had worked and stopped the leak but we'll see how our furniture held up when we get to California. We're going from one temperature to another and all kinds of weather climate. I took pictures to show proof in case our furniture did get damaged along the way. They did discount the cost for the leaks which was good. So we were on the road from Chicago to San Francisco which means we would be driving through the mountains. When we hit the first hill the speed limit dropped from 70 mph to 55 mph. To me that shouldn't happen. I gave it some time to see if it would continue. It did so on the 2nd day of driving I called to let them know the issue. The lady said that since we were trailing a car behind it can cause the truck to slow down. I found that interesting considering we were being passed by semis that were going uphill. Granted they are different but when I see a Fed Ex truck hauling 3 trailers pass us to me something isn't right. I could understand if we had a full truck but we had a 26' truck, which according to Penske's chart is meant to hold a 5-7 bedroom house. We only had a 2 bedroom condo so there shouldn't have been that much weight trailing behind. The rep said if we were still having issues to stop at a Penske store and have them look at it. Shortly after it seemed to do ok but we still have 250 miles to go and up a mountain. The other thing is that these trucks are gas guzzlers. These only take diesel and the tanks are big so it does get expenses. My husband and I are not satisfied with this truck at all. The reps were nice and they did try to help, but man, I wouldn't never use their trucks again.

The truck was in great condition and very clean. They had the supplies and blankets loaded. We did the walk around and left.

Truck performed great!

I have used Penske truck’s in the past several time I’m very pleased with them and will continue to use them in the future. They’re nice and clean and run well.

The pick-up and truck were both very good. However the truck was to be returned to a different business, a Home Depot, and it took over an house to simply drop the truck off. Home Depot's staff did not seem knowledgeable on the process.

I have used Penske Truck before. With no problems.

Smooth transaction, clean truck, and efficient, nice people.

Second time using this truck rental. Everything was as expected, without incident.

Truck was under powered for the amount of load on the truck

New truck great ride.

Couple small issues with the truck, but big trucks like that are always a pain. We had a 22' truck and the seat was comfortable for the 20 hour drive.

Clean and newer trucks

Angelo from Penske was super helful!!!

The truck was a bit bumpier than necessary, perhaps a tire was off balance. It actually broke down in front of the house after the move was completed and when I was planning to take it back. Their 24/7 roadside service was excellent, so I have little to complain about. If I move again, I'd use Penske again.

The truck was a bit bumpier than necessary, perhaps a tire was off balance. It actually broke down in front of the house after the move was completed and when I was planning to take it back. Their 24/7 roadside service was excellent, so I have little to complain about. If I move again, I'd use Penske again.

was Charged exactly what i was told i would be charged.

The truck was way more comfortable for the 3090 mile trip than I expected. When we had tire problems and needed roadside service they were extremely responsive and very concerned for our safety. No judgement when we locked the keys inside the truck and needed them to come open the door. I'd recommend Penske.

Customer service was great. Truck worked very well for our move.

Brand new truck. Excellent.

Awesome and well maintained truck!

We have used this company before and were very satisfied, however, this time, we were not....my husband drove the truck and said the tires must have been bad as it bounced him around so bad we had to stop and take breaks just to make it...this was only 200 miles. Customer service was good, but when we picked the truck up, they didn't have the moving pads we ordered as they we out. An adjustment was made on our rental to compensate that inconvenience which was appreciated.

Truck was in good condition, my only complaint is that we had to wait on hold for a about 10 minutes to reach the number for roadside assistance. Dropping off the truck also was a bit odd, no one seemed to care that we dropped it off, just that it was put by the gas pumps.

The people are polite and professional. We did experience a bad tire problem on one of the wheels, but they sent out help right away. The truck was affordable and the drop off of the truck was easy and quick.

The Penske truck was clean and had no troubles. But it was gutless going up hills and used a lot of diesel fuel.

Truck rental was about $400 with discounts (AAA, etc.). The 26' truck was in excellent condition with comfortable climate control and air ride seat. The diesel engine had sufficient power to haul the load. The Penske representatives at both ends of the move were friendly, efficient and helpful. Stress-free one-way move, as far as the rental truck goes.

The trucks are good, but the cabs are uncomfortable, especially if you are driving across country.