I don't know if I would use Penske again for a cross country move. The price was reasonable but the truck did give us some headaches. When I originally ordered the truck I ordered a 22' truck, a trailer for our car and some furniture covers. When I got there they said they didn't have a 22' truck available and that the closest one was in another city that was nowhere near where we were. My husband asked what was the smallest they had. They told us 16', which would not be big enough. The next size they had was a 26' truck, which was more than enough. We didn't need that big of a size but that was all they had. I asked them why have someone order a specific truck size if it's not available they day they pick it up. The rep said it depends on when the people who rented it out brings it back. That sometimes they run behind and don't have it back when it is supposed to be. To me that's crap. As a business you should have in stock what people are requesting, not relying on the customer to have it brought back by a certain day. Things happen and the company should be prepared for that so they have what the customer asked for originally. Needless to say we wound up getting the 26' truck. We do the inspection and noted anything that was wrong. We get in the truck and drive to our building. Movers come and then it starts to rain. No much of a big deal, right? Well, come to find out there were two leaks in the cargo hold close to the front of the cab. It was the movers that told me about it. Keep in mind when we picked up the truck it wasn't raining so we wouldn't have known. As soon as they told me I called them to let them know. The told me to try and patch it up with duct tape. If that doesn't work then to bring it back and they would give us another truck. Well, that wouldn't work because the truck had already been partially loaded. Fortunately the tape had worked and stopped the leak but we'll see how our furniture held up when we get to California. We're going from one temperature to another and all kinds of weather climate. I took pictures to show proof in case our furniture did get damaged along the way. They did discount the cost for the leaks which was good. So we were on the road from Chicago to San Francisco which means we would be driving through the mountains. When we hit the first hill the speed limit dropped from 70 mph to 55 mph. To me that shouldn't happen. I gave it some time to see if it would continue. It did so on the 2nd day of driving I called to let them know the issue. The lady said that since we were trailing a car behind it can cause the truck to slow down. I found that interesting considering we were being passed by semis that were going uphill. Granted they are different but when I see a Fed Ex truck hauling 3 trailers pass us to me something isn't right. I could understand if we had a full truck but we had a 26' truck, which according to Penske's chart is meant to hold a 5-7 bedroom house. We only had a 2 bedroom condo so there shouldn't have been that much weight trailing behind. The rep said if we were still having issues to stop at a Penske store and have them look at it. Shortly after it seemed to do ok but we still have 250 miles to go and up a mountain. The other thing is that these trucks are gas guzzlers. These only take diesel and the tanks are big so it does get expenses. My husband and I are not satisfied with this truck at all. The reps were nice and they did try to help, but man, I wouldn't never use their trucks again.

The truck was in great condition and very clean. They had the supplies and blankets loaded. We did the walk around and left.

Truck performed great!

I have used Penske truck’s in the past several time I’m very pleased with them and will continue to use them in the future. They’re nice and clean and run well.

The pick-up and truck were both very good. However the truck was to be returned to a different business, a Home Depot, and it took over an house to simply drop the truck off. Home Depot's staff did not seem knowledgeable on the process.

I have used Penske Truck before. With no problems.

Smooth transaction, clean truck, and efficient, nice people.

Second time using this truck rental. Everything was as expected, without incident.

Truck was under powered for the amount of load on the truck

New truck great ride.

Couple small issues with the truck, but big trucks like that are always a pain. We had a 22' truck and the seat was comfortable for the 20 hour drive.

Clean and newer trucks

Angelo from Penske was super helful!!!

The truck was a bit bumpier than necessary, perhaps a tire was off balance. It actually broke down in front of the house after the move was completed and when I was planning to take it back. Their 24/7 roadside service was excellent, so I have little to complain about. If I move again, I'd use Penske again.

The truck was a bit bumpier than necessary, perhaps a tire was off balance. It actually broke down in front of the house after the move was completed and when I was planning to take it back. Their 24/7 roadside service was excellent, so I have little to complain about. If I move again, I'd use Penske again.

was Charged exactly what i was told i would be charged.

The truck was way more comfortable for the 3090 mile trip than I expected. When we had tire problems and needed roadside service they were extremely responsive and very concerned for our safety. No judgement when we locked the keys inside the truck and needed them to come open the door. I'd recommend Penske.

Customer service was great. Truck worked very well for our move.

Brand new truck. Excellent.

Awesome and well maintained truck!

We have used this company before and were very satisfied, however, this time, we were not....my husband drove the truck and said the tires must have been bad as it bounced him around so bad we had to stop and take breaks just to make it...this was only 200 miles. Customer service was good, but when we picked the truck up, they didn't have the moving pads we ordered as they we out. An adjustment was made on our rental to compensate that inconvenience which was appreciated.

Truck was in good condition, my only complaint is that we had to wait on hold for a about 10 minutes to reach the number for roadside assistance. Dropping off the truck also was a bit odd, no one seemed to care that we dropped it off, just that it was put by the gas pumps.

The people are polite and professional. We did experience a bad tire problem on one of the wheels, but they sent out help right away. The truck was affordable and the drop off of the truck was easy and quick.

The Penske truck was clean and had no troubles. But it was gutless going up hills and used a lot of diesel fuel.

Truck rental was about $400 with discounts (AAA, etc.). The 26' truck was in excellent condition with comfortable climate control and air ride seat. The diesel engine had sufficient power to haul the load. The Penske representatives at both ends of the move were friendly, efficient and helpful. Stress-free one-way move, as far as the rental truck goes.

The trucks are good, but the cabs are uncomfortable, especially if you are driving across country.

Penske was good. The truck was a little late showing up at the rental location in the morning... but it was a new truck and fairly priced.

Penske did great job of meeting my needs. However, their 3rd party site for truck pickup (Got Storage in Layton, Utah) was AWFUL. They were supposed to open at 9:00 a.m. but never arrived. At 9:10 I called Penske's 1-800 number and they couldn't contact anyone at the company either. Penske found me a replacement truck 20 miles away. An inconvenience but they made things right. Trust Penske but stay away from Got Storage.

Everything was great except when I returned the truck they said I did not have all the paperwork. I gave them everything I was given but was told I was never checked out with the truck so they could not check me in ?

Ease of Rental. Choose rental company because of the lower cost of a one way move along with the fact that Penske had the larger truck option.

Clean trucks, easy to drive, comfortable for long distance moves. Less expensive than U-Haul for a bit bigger trucks

Penske has always been my choice for truck rentals and will continue to be for future moves or needs.

I always worry what I am going to get when I hire unknown labor. Well, boy was i surprised with these guys. They worked their ass off. Made recommendations and stayed tell the end. You will be fortunate to have these guys load or unload your truck trailer or what ever. They we on time, they were prepared, worked very hard, were respectful or me and my property. I HIGHLY RECOMMEND THEM AND YES I WOULD REQUEST THEM AGAIN.

Good service, good truck.

Awesome company. No problems whatsoever

Diesel truck was more cost effective for the long haul over the Rockies.

Excellent help, fast, hard working duo. A+++++

Great truck with only 4000 miles but I think the A/C stopped working but I won't know until tomorrow

If you are moving long distance, there is no comparing against Penske.

great value. truck was a bit more than others, but unlimited mileage and extra days were a plus.

Penske truck was excellent will rent from them again.

Good one. New vehicle and good customer support.

This was a new truck with only 1,200 miles on it.

I am never going to become a truck driver. Two days of driving the van will last me a few years.

Truck was brand new and there when they said it would be.

I loved that their truck had an AUX input so the long drive had good music. Overall a great company. I prefer them over u-haul for long one way trips. They are a better deal.

Penske gave us a smaller truck than we had booked. They also did not provide any of the moving blankets we booked. Trucks itself was nice, but it was a disappointing experience that resulted in us having to rent a second truck on a subsequent day to finish the job.

Truck was almost new, drove amazingly well. They have spent a lot of money upgrading their fleet!