The size truck was not available at the time promised and in order to meet the loader's schedule, I had to drive several miles out my way to pick up a larger truck than what I wanted. The truck was missing a driver's side sun visor and there were issues with the cruise control. The truck was rented to me with only a half tank of fuel, which meant I had to fuel up before I could leave for my destination.

Returning the truck was complicated

Need to upgrade to diesel

We rented a Penske Truck in northern Virginia and drove it to Fl. No problems at all. The truck rental process at Penske is very smooth and easy.

This company helped us to get a truck for our move at the last minute. We had reserved a truck with Budget a month in advance only to find out when we went to pick it up that there was not one available and they couldn't promise us that they would have one that day. After calling a nearby Penske dealer, they went out of their way to find us a truck and get it ready that day. The truck was in great condition and easy to drive and load. I would highly recommend this company and would strongly recommend against using Budget as they can't be depended on to honor their commitments.

Truck had poor acceleration, very noisy cab, unable to listen to radio due to noise level

good price and convenient

We picked the perfect size truck for this job. We have used Penske in the past so we knew that the equipment would be in good condition and their customer service was very good. We would definitely use them again,

Penske Truck Rental is the only company that I will use or refer for any moving needs. The support staff are very courteous and their trucks are in the best shape in the industry. You can also get the best deals through Penske online.

Truck was in great condition, and did the 1000 mile drive easily.

Truck was new, in good condition, and did the 1000 mile drive easily.

My name some how got attached to another truck going to North Carolina when my destination was California, thought it was fixed until I returned it and they wouldn't take it because she saw this mix up and didnt know what to do so wanted to send me down the road to another rental place, all while my uber ride was waiting, so that was annoying!

Great truck for our 2,000-mile cross country drive. I had an issue with the employee upon pick-up, and the main customer service helped me out to remedy the situation.

We rented a one way 16 foot truck for a 120 mile move. Our truck cost was $230 for 48 hours and we purchased the comprehensive insurance for $50. We had unlimited miles. Penske was very friendly and efficient. The truck was very clean and in perfect working order.

Very flexible with changing dates (we had to several times due to multiple state moves).

Several issues on pickup have to wait in return line at Home Depot, no pads on truck as ordered, gas tank not full as indicated turns out it wasn't even the right truck they gave me keys to.

I have always preferred Penske due to the cleanliness of their vehicles and the courteous staff. They have the best all around pricing and very dependable. I was traveling across country and felt completely safe.

Didn't have power windows or mirrors but other than that very smooth. AUX cord was nice. Only needed 12ft truck for 800sqft apartment. Penske gives discount to AAA members so it was worth going with this company.

I always like Penske...nice clean trucks with AC and the AAA discount helps! I prefer the size of the 16 foot truck when moving locally but I almost always have to make two trips with that one (when doing 1 way trips I would have gone with the larger truck)

Rented a total of 3 trucks. All were in good condition. The booking and drop off process was easy but the pick-up process was long. More than 1/2 hour each time.

Drove from Washington to AZ and had no problems with the truck. No problems picking it up and it took about one minute to turn it in. Also pulled a car trailer.

My truck was clean and in great working order. Ride was smooth and comfortable.

Needed a truck on somewhat short notice. Got a good deal on a truck. Good prices and customer service.

Very clean truck with only 5000 miles. Excellent condition.

I rented the truck for my brother and his wife so they could move from Texas to Kansas the truck headlight would not work well enough to see the road,my brother called the roadside assist and they had a tow truck arrive with in 30 mins and sorta fixed the lights.The lights would not go passed the bumper so it was hard to see the road.

Customer service was great, as expected. Ready on time, quick transaction, and clear communication throughout. The truck was in perfect condition and a later model, as most Penske trucks are. A 16' truck was a tight fit for a 1 BR, though we had an extra mattress/box spring which will not stay.

Average only because my truck broke down in SC. However, Penske did offer to refund me my hotel stay and added an extra day to my rental, but I'm awaiting a response. If they fullfill this, then I will add 1 star ... if they don't, I will deduct 1 star.

We had a huge move of a family of 4 with my parents house. So two houses into one, took 3 days rental

Great truck...seamless and professional transaction

Penske has the ease of being able to pick up and drop at Home Depot with flexible hours. We had no problems with the rental and found the entire process of renting the truck to be very smooth.

We had a 26' truck pulling a trailer. The equipment worked well except for the gas gauge....that was hell driving so far never knowing how much gas you had.

The truck was clean and ready on time. They made the process very easy with the pickup and the drop off.

The truck, though loaded to the max, handled like a dream. No complaints.

I had a truck reserved for a week at 8 AM to pick up at Home Depot. Never showed up. Constantly called to ask were the truck was and was repeatably lied to that it was "on the way." Wait 2 hours before I told them to shove it and went and rented a Uhaul instead. Would NEVER EVER you Penske again for anything. They made an already stressful day infinitely more stressful but not providing the truck I had reserved for a week.

Nice clean truck! Was a perfect move thanks to Penske.

Very reliable and good equipment!

The truck was available on time and I had no issues.

Very comfortable truck for a two day drive. I was a little nervous about driving the truck, but it was fine. Once I got on the road, it was easy.

Was told my 26' truck would have a lift gate, but only had a ramp. Had several problems getting 6th gear engaged, which adds 10 mph on the interstate. No other problems.

When Budget told us, a day before moving day, that they didn't have a truck for us, we called Penske and they came through with a truck that met our needs, was in good shape and was a good value.

Very courteous, friendly, helpful. Went over the detail thoroughly.

Overall Penske was great. The pick-up location recently began renting Penske trucks so they were a bit slow. We we also rented a car carrier and dropped it off in one locations and the truck in another due to our arrival time. This caused problems. The truck and trailer were in good condition. Customer service was pretty good. I have used Penske before and the experience was good hence this rental. I would use them again….but hopefully not for a long while.

It drove like a moving truck. Very uncomfortable.

When I got to Penske in the morn, the minute I waw the 12 foot truck I knew it was too small. Wheel wells! they were able to immediately set me up with a 16' truck. Phew! The generous discounts were extremely helpful. The felt blankets were not as good as the as quilted blankets of yore. I have used Penske before and will again.

I hate to move, but this was the way to go this time.

From California to Bristol Virginia they were great. Excellent service. The truck was ready and they were there with great "roadside service when we needed it. I would highly recommend this company.

26' truck, rear door leaked water into the inside rear portion of the truck getting some bedding wet

The truck was great but the tow trailer they gave us was terrible and almost caused an accident. I'll never rent this way again. The service once we realized there was a problem was excellent, but it could have been a terrible accident. The trailer should have been checked much harder.