Clean truck, no problems. At turn in, agent noticed I had forgotten to gas up and let me take it down the street to fill it avoiding about $70 extra charge (after truck had been turned in).

The Penake reps I worked with were very professional and friendly. The truck was clean and runs well. The truck I ordered was not available the day of my move, so they upgraded me to a larger size and even provided a small discount due to the inconvenience.

new truck. good customer service. I would recommend them.

Penske was a joy to work with. They were helpful and their equipment was first rate. I had to change our rental a few days before our move, and they cheerfully and quickly made the change with no issues. I'll definitely use them again.

A 26-foot moving truck was rented in Aurora, CO and dropped off in McKinney, TX. Great truck, easy rental experience, low cost. I did join AAA in order to get a deal on this but it was well worth it. These guys know what they're doing. I recommend Penske!

Penske is our favorite truck rental company. We have used them before, and their equipment was always top notch., but not this time. Our truck was a 26' GAS, nightmare. Not what we ordered, and it had several mechanical issues i.e.: backfired constantly, poor/no air conditioning, bad cupped tires, the car carrier had bad dry rot tires, one of which let loose and stranded us for 3 hours. NO FOLLOW UP call so far from Penske after submitting a request for follow up. NOT GOOD.

The truck was under powered and it had a faulty fuel gauge.

I usually use anyonw one that os the fairest and also caters to Veterans .The discounts and shape of vehicle were top knotch.Id use them again.

2,000 truck rental, employees were personable and knowledgeable, were way off on the cost and consumption of fuel, about double what website quoted.

We rented a 26' trailer from Penske. We were traveling from Indiana to Maryland, one way was 615 miles. Each way took 12 hours to drive (regardless if I was doing 65 mph or 70mph) with very minimal stops to refuel or bathroom/snack break. I drove a total of 1845 miles. The truck was rented for a total of 7 days with 26 pads and a hand truck for a total cost around $1000-$1100. United Van Lines was the cheapest moving company of all the Big 3 and of several smaller companies like "3 Men and a Truck" (they were the most expensive believe it or not). United quoted us $10,000. The Penske truck ran flawlessly. It performed how I hoped it would (with no issues). We did have an issue with the roof of the truck leaking. There were several large holes in the roof of the truck. This of course was only noticed after we were loading the truck and a rain storm started. We called Penske and they sent a service man out to repair it. Since it rained all day, they could not get a good repair. The repair man covered the truck with a tarp and would come back when the rain stopped. Unfortunately, it rained for several days and I didn't want to wait. We covered the inside with a tarp and drove it to Maryland. After unloading in Maryland, the weather had finally cleared up. When I drove the truck back to Indiana for the second and last trip, the Penske repair man came to the house at 7pm Wednesday evening and put a permanent repair on the roof. Was this preventable by Penske? Probably not. There is no way to get on the roof to inspect it and they will only notice it if the customer complains about it. For us, I think they responded promptly. I would also recommend renting the hand truck. I wish I could buy that thing. It made moving any large object, no matter the weight, easy and quick. With the flip down bar on the bottom and the two securing straps, wow, what an invaluable piece of equipment!! This is the third time I have rented a Penske truck. Always the 26 footer. Very easy to drive. I would also recommend, buying a seat cushion to use on top of the drivers seat. Although its an air ride seat, the cushion was almost totally flat. The cushion really made a difference. Also, the truck has cruise control. But it is governed to a maximum speed of 65 mph. If you want to drive faster, you can. You just can't use the cruise control. The truck I rented also had an updated radio which was Greatly Appreciated. It had a USB charging port and an accessory port that we were able to listen to our music from our phone and audio book downloaded to our phone. It also had a CD player. Most new cars/trucks don't come with a CD player anymore, so that was a nice surprise. The truck also had 2 cigarette lighter plugs. We were able to keep all of our electronic devices nice and charged throughout the entire trip.

*Size of the truck met all expectations. *The Condition of the truck was very good. *Customer service from start to finish was outstanding. *Reputation. *I would use them again. *Courtesy and professionalism, can't say enough for the Penske Team.

We used a 26' truck (diesel) which was in decent condition, but severely underpowered for a long trip (1,100 miles). Max speed 70 mph, but going up any decent hill the speed dropped to 55 mph.

The truck was brand new and very clean. When I brought the truck back before I was scheduled to, they adjusted the bill and gave me a discount. I have used Penske for 3 different moves and have never had a bad experience. They might be a little higher in price but the trucks are kept in better condition than their competitors.

new equipment with no issues or problems and great customer service!

Truck was right size for job. Service was great. Every thing worked out great. I would use them again

first.. get a truck big enough. I did not.. second..BUY THE INSURANCE! I did, and thankful of it.

As always. Very helpfull in Augusta and also Charlottesville ( thanks Megan)

I would never rent anything else but Penske, no one else comes close...

The size truck was not available at the time promised and in order to meet the loader's schedule, I had to drive several miles out my way to pick up a larger truck than what I wanted. The truck was missing a driver's side sun visor and there were issues with the cruise control. The truck was rented to me with only a half tank of fuel, which meant I had to fuel up before I could leave for my destination.

Returning the truck was complicated

Need to upgrade to diesel

We rented a Penske Truck in northern Virginia and drove it to Fl. No problems at all. The truck rental process at Penske is very smooth and easy.

This company helped us to get a truck for our move at the last minute. We had reserved a truck with Budget a month in advance only to find out when we went to pick it up that there was not one available and they couldn't promise us that they would have one that day. After calling a nearby Penske dealer, they went out of their way to find us a truck and get it ready that day. The truck was in great condition and easy to drive and load. I would highly recommend this company and would strongly recommend against using Budget as they can't be depended on to honor their commitments.

Truck had poor acceleration, very noisy cab, unable to listen to radio due to noise level

good price and convenient

We picked the perfect size truck for this job. We have used Penske in the past so we knew that the equipment would be in good condition and their customer service was very good. We would definitely use them again,

Penske Truck Rental is the only company that I will use or refer for any moving needs. The support staff are very courteous and their trucks are in the best shape in the industry. You can also get the best deals through Penske online.

Truck was in great condition, and did the 1000 mile drive easily.

Truck was new, in good condition, and did the 1000 mile drive easily.

My name some how got attached to another truck going to North Carolina when my destination was California, thought it was fixed until I returned it and they wouldn't take it because she saw this mix up and didnt know what to do so wanted to send me down the road to another rental place, all while my uber ride was waiting, so that was annoying!

Great truck for our 2,000-mile cross country drive. I had an issue with the employee upon pick-up, and the main customer service helped me out to remedy the situation.

We rented a one way 16 foot truck for a 120 mile move. Our truck cost was $230 for 48 hours and we purchased the comprehensive insurance for $50. We had unlimited miles. Penske was very friendly and efficient. The truck was very clean and in perfect working order.

Very flexible with changing dates (we had to several times due to multiple state moves).

Several issues on pickup have to wait in return line at Home Depot, no pads on truck as ordered, gas tank not full as indicated turns out it wasn't even the right truck they gave me keys to.

I have always preferred Penske due to the cleanliness of their vehicles and the courteous staff. They have the best all around pricing and very dependable. I was traveling across country and felt completely safe.

Didn't have power windows or mirrors but other than that very smooth. AUX cord was nice. Only needed 12ft truck for 800sqft apartment. Penske gives discount to AAA members so it was worth going with this company.

I always like Penske...nice clean trucks with AC and the AAA discount helps! I prefer the size of the 16 foot truck when moving locally but I almost always have to make two trips with that one (when doing 1 way trips I would have gone with the larger truck)

Rented a total of 3 trucks. All were in good condition. The booking and drop off process was easy but the pick-up process was long. More than 1/2 hour each time.

Drove from Washington to AZ and had no problems with the truck. No problems picking it up and it took about one minute to turn it in. Also pulled a car trailer.

My truck was clean and in great working order. Ride was smooth and comfortable.

Needed a truck on somewhat short notice. Got a good deal on a truck. Good prices and customer service.

Very clean truck with only 5000 miles. Excellent condition.

I rented the truck for my brother and his wife so they could move from Texas to Kansas the truck headlight would not work well enough to see the road,my brother called the roadside assist and they had a tow truck arrive with in 30 mins and sorta fixed the lights.The lights would not go passed the bumper so it was hard to see the road.

Customer service was great, as expected. Ready on time, quick transaction, and clear communication throughout. The truck was in perfect condition and a later model, as most Penske trucks are. A 16' truck was a tight fit for a 1 BR, though we had an extra mattress/box spring which will not stay.

Average only because my truck broke down in SC. However, Penske did offer to refund me my hotel stay and added an extra day to my rental, but I'm awaiting a response. If they fullfill this, then I will add 1 star ... if they don't, I will deduct 1 star.

We had a huge move of a family of 4 with my parents house. So two houses into one, took 3 days rental

Great truck...seamless and professional transaction

Penske has the ease of being able to pick up and drop at Home Depot with flexible hours. We had no problems with the rental and found the entire process of renting the truck to be very smooth.