Booked a Penske truck and were guaranteed a truck but they couldn't say if it would be the 22 or 26-foot, either one would work for us and we ended up with 26 which is more common. It drove ok for a truck of that size and was clean and easy enough to pick up and drop off. No complaints and the price was great compared to others we quoted.

overall ride was a bit bumpy but truck was relatively comfortable.

About the same as other trucks we've had. Ran fine, not too noisy considering the size of the truck, comfortable cab.

I have always used Penske and will use them again. Their trucks are always in good shape and run well.

Excellent service at Home Depot. New truck and I was in/out with no delays.

Truck in good working order, and have unlimited move changes which came in handy when then date changed.

The truck itself was like new, and included cruise control and a 1/8th inch audio input, which made the drive very pleasant. I would give an excellent rating, except that the hand truck and moving blankets i had reserved were not available when i picked up the truck.

Truck was in great shape and ran beautifully. Was ready on time and drop off was close and timely.

We had to have 2 service calls on the truck, plus they sent us originally to a center that didn't have the truck so we had a bit of an ordeal getting the truck and getting service. Fortunately, the service calls were answered promptly so we were able to keep going without much of an issue.

Made a reservation for a move stating we would return the truck to the same location we rented it from. Our plans changed and we wanted to return the truck to a different location. They could not allow that because it was a district truck and couldn't leave the area. It was an inconvenience for us of about an extra hour to return the truck to original site.

Nicest fleet in the Business!

Great customer service. 26 ft box truck was a rough ride for my furniture. Fuel costs were higher than I anticipated. Truck performed. No roadside issues. Truck was full!

Nearly new truck. Everything worked well.

We had a mostly positive experience. The AC in the truck sometimes struggled but it wasn't horrible. Also, we got stuck with performing the engine exhaust filter cleaning procedure. It wouldn't have been a huge deal but it requires the truck to be parked for 30 minutes while it automatically revs itself up to about 1500 rpm and just stays there. This burns a ton of diesel fuel; fuel that YOU the customer paid for. There's nothing about this in the rental agreement with Penske and I do not take lightly the fact that they are essentially having customers perform a maintenance procedure. Luckily Penske agreed to refund me $50 for the experience, which offset the wasted fuel cost. The 26' truck was fully loaded and pulled a 4'x8' trailer and it still managed to deal with all of the hills of the north Atlanta area suburbs. I don't think a Budget or U-Haul truck with a gasoline engine would have been able to cope with that.

The only complaint was that the truck bed had not been properly swept.

Always use Penske and have never had any problems. They are always excellent. Smooth transaction.

Great customer service

Penske always has the best deals for online and veteran's discount. Professional customer service. Nice clean trucks.

Great movers, called to notify us when they would arrive, and are frienldly.

Good 16 ft truck. No problems.

Always great service. Penske is all I use.

More reliable and better trucks than uhaul

Excellent, brand new 26 foot truck.

I rented a 16-foot truck for my move.

Not crazy with the random pricing though.

Truck was not ready , but received a call to adjust move.

Clean new truck, also had great gas milage

We rented a 12 foot truck, which fit the contents of our studio apartment with room to spare. We were able to fit 10 small boxes, 10 medium boxes, four to five suitcases, two cube bookshelves, a collapsible bedframe, a full mattress, and a pretty tall dresser with no problem at all. The truck was in excellent condition with working A/C and a place to plug in your iPhone so you can listen to some tunes on your journey. It was also a lot quieter inside the cab than most of the UHAULs I've used in the past. Would definitely recommend!

So far everything is working as expected.

They did not have the truck I reserved

Clean truck, no problems. At turn in, agent noticed I had forgotten to gas up and let me take it down the street to fill it avoiding about $70 extra charge (after truck had been turned in).

The Penake reps I worked with were very professional and friendly. The truck was clean and runs well. The truck I ordered was not available the day of my move, so they upgraded me to a larger size and even provided a small discount due to the inconvenience.

new truck. good customer service. I would recommend them.

Penske was a joy to work with. They were helpful and their equipment was first rate. I had to change our rental a few days before our move, and they cheerfully and quickly made the change with no issues. I'll definitely use them again.

A 26-foot moving truck was rented in Aurora, CO and dropped off in McKinney, TX. Great truck, easy rental experience, low cost. I did join AAA in order to get a deal on this but it was well worth it. These guys know what they're doing. I recommend Penske!

Penske is our favorite truck rental company. We have used them before, and their equipment was always top notch., but not this time. Our truck was a 26' GAS, nightmare. Not what we ordered, and it had several mechanical issues i.e.: backfired constantly, poor/no air conditioning, bad cupped tires, the car carrier had bad dry rot tires, one of which let loose and stranded us for 3 hours. NO FOLLOW UP call so far from Penske after submitting a request for follow up. NOT GOOD.

The truck was under powered and it had a faulty fuel gauge.

I usually use anyonw one that os the fairest and also caters to Veterans .The discounts and shape of vehicle were top knotch.Id use them again.

2,000 truck rental, employees were personable and knowledgeable, were way off on the cost and consumption of fuel, about double what website quoted.

We rented a 26' trailer from Penske. We were traveling from Indiana to Maryland, one way was 615 miles. Each way took 12 hours to drive (regardless if I was doing 65 mph or 70mph) with very minimal stops to refuel or bathroom/snack break. I drove a total of 1845 miles. The truck was rented for a total of 7 days with 26 pads and a hand truck for a total cost around $1000-$1100. United Van Lines was the cheapest moving company of all the Big 3 and of several smaller companies like "3 Men and a Truck" (they were the most expensive believe it or not). United quoted us $10,000. The Penske truck ran flawlessly. It performed how I hoped it would (with no issues). We did have an issue with the roof of the truck leaking. There were several large holes in the roof of the truck. This of course was only noticed after we were loading the truck and a rain storm started. We called Penske and they sent a service man out to repair it. Since it rained all day, they could not get a good repair. The repair man covered the truck with a tarp and would come back when the rain stopped. Unfortunately, it rained for several days and I didn't want to wait. We covered the inside with a tarp and drove it to Maryland. After unloading in Maryland, the weather had finally cleared up. When I drove the truck back to Indiana for the second and last trip, the Penske repair man came to the house at 7pm Wednesday evening and put a permanent repair on the roof. Was this preventable by Penske? Probably not. There is no way to get on the roof to inspect it and they will only notice it if the customer complains about it. For us, I think they responded promptly. I would also recommend renting the hand truck. I wish I could buy that thing. It made moving any large object, no matter the weight, easy and quick. With the flip down bar on the bottom and the two securing straps, wow, what an invaluable piece of equipment!! This is the third time I have rented a Penske truck. Always the 26 footer. Very easy to drive. I would also recommend, buying a seat cushion to use on top of the drivers seat. Although its an air ride seat, the cushion was almost totally flat. The cushion really made a difference. Also, the truck has cruise control. But it is governed to a maximum speed of 65 mph. If you want to drive faster, you can. You just can't use the cruise control. The truck I rented also had an updated radio which was Greatly Appreciated. It had a USB charging port and an accessory port that we were able to listen to our music from our phone and audio book downloaded to our phone. It also had a CD player. Most new cars/trucks don't come with a CD player anymore, so that was a nice surprise. The truck also had 2 cigarette lighter plugs. We were able to keep all of our electronic devices nice and charged throughout the entire trip.

*Size of the truck met all expectations. *The Condition of the truck was very good. *Customer service from start to finish was outstanding. *Reputation. *I would use them again. *Courtesy and professionalism, can't say enough for the Penske Team.

We used a 26' truck (diesel) which was in decent condition, but severely underpowered for a long trip (1,100 miles). Max speed 70 mph, but going up any decent hill the speed dropped to 55 mph.

The truck was brand new and very clean. When I brought the truck back before I was scheduled to, they adjusted the bill and gave me a discount. I have used Penske for 3 different moves and have never had a bad experience. They might be a little higher in price but the trucks are kept in better condition than their competitors.

new equipment with no issues or problems and great customer service!

Truck was right size for job. Service was great. Every thing worked out great. I would use them again

first.. get a truck big enough. I did not.. second..BUY THE INSURANCE! I did, and thankful of it.

As always. Very helpfull in Augusta and also Charlottesville ( thanks Megan)

I would never rent anything else but Penske, no one else comes close...