I had reserved a Uhaul truck, but the day before use, it was scheduled for too late in the day. In a panic, I was able to reserved a Penske truck and they saved the day! It was relatively new and drove well. It was clean and the moving pads did their job. Great experience with Penske!

Nice truck. 9 MPG I guess is normal

Great truck, 16 footer. No problems, comfortable ride, great mechanical features all the way around. held three rooms of furniture easily.

By far the best truck rental!

Convince to where we could rent from Good customer service from rental place

Overall a good experience.

We rented the truck and moved ourselves. The truck was clean and in good working order. The car carrier was fine, a truck driver did notice we had a low tire. We called Penske and they sent a repair man. He changed the tire and checked the rest of the tires.

Reservation for the truck was made at Home Depot. They were very helpful. When dropping off the vehicle in Fitchburg, the lady was quite rude at the beginning.

easy access and good customer service thru Home Depot!

Took awhile to get the truck but in fairness everything and everything ran behind because of the weather. Front desk staff greeted us right away, friendly and helpful.

Truck handled beautifully, interstate and neighborhood. 26 ft drives like a minivan, good mileage

Easy rental good price and clean truck

Penske had so many breakdowns, we had to be towed the last 200 miles, lost several hours on the road waiting for help, but they were very helpful, but the equipment was in terrible mechanical shape, I was very disappointed in Penske after multiple times using them in the past

Very helpful but were running a little late

Truck and carrier did great, truck ran well.

Got the largest truck possible. It was difficult to manage in the rain and traffic. We should have used a smaller truck.

Truck Rental was fine

Great experience again. Penske has great people, great equipment and great system.

Everything went very well. They didn't have the moving blankets when I arrived to pick up the truck but they delivered them to my house about 1 hour later. The truck was full of fuel and clean when picking it up. I used Penske because the 26 foot van had a diesel engine. I definitely would use them again. The only bad thing about the truck was that the seat was not very comfortable f.or driving 10-12 hours a day

Penske trucks are well maintained and heavy duty. If you are a AAA member, you receive a significant discount on your rental.

Had 3 bad tires but they compensated nicely.

We rented a truck, it was ready when we needed it. It was clean and ready to go with a full tank of gas.

good comfortable truck

No complaints. Truck was in very good condition and did it's job. I reserved online but their customer service called me about a week before to confirm everything and was nice and professional. The customer service was also professional during pick up. I don't drop the truck off until tomorrow but I imagine that the customer service during drop off will be good as well. The main reason I picked Penske over the rest was cost - they offered a discount for booking online plus a discount for being a AAA member.

I told the phone rep several times the size of my storage unit, and expressed doubt I needed such a big truck. I was talked into way to big a truck that was just hell through the mountains. The brakes were extremely stiff and even downshifting I could not go up a moderate hill faster than 35 while I saw Uhauls with the same length take the hills with no issues. I chose Penske for a guaranteed reservation when I heard Uhaul doesn't always honor a reservation. I will never use Penske again especially with the ramps being so high...very difficult to load and unload.

The pick up time took over an hour A little too long. The truck seemed to run like it was missing. It got bogged down a lot and we only got 5 -6 miles to the gallon. It was very expensive to pay for the gas to move, much more than I expected.

Was a satisfactory experience.

Easy pick up and drop off.

Truck was ready and we had no problems at all! Thank you! Dale

Great service--the store was helpful. Truck was quick. Wish they had loaded the tow dolly on the car for us though. It was hard to do with just the videos.

Pretty new 16' box truck. Only had 26,000 miles on it. Great on gas, too. Checked out on Friday afternoon and returned on Saturday (could have kept until Monday 8am) and was only charged for 1 day! Very nice people to deal with, too.

The leg room was a bit cramped, but I think that's probably to be expected in a 16 ft truck. My only gripe (about ALL of the truck rentals) is that the cost for moving from north to south was about 5 times more expensive than if moving south to north.

We had no trouble at all with our Penske truck or dealing with the company itself.

I rented a 16" mini cab Penske truck – drove 900 miles from Philadelphia to St. Louis. Wonderful truck! Drove like a dream! No mechanical or any other issues – as a guy used to driving a tiny Ford Focus, the adjustment was painless. Would definitely go Penske again in the future.

Very professional in all respects!

I have rented many trucks over the years to move rooms or entire households and Penske is by far the easiest truck to drive and the most comfortable. it was clean and ready for me when I arrived.

They got me what they said they would. It was the right size and the cost was fair.

Had a few truck problem that i was compensated for.

Company was great, but the truck beats you up pretty good.

I will use them again. Even though we found out the leaked (rain on move day). They fixed that right away. Then 200 miles down the road the trailer tire shredded. Technician were called and all was handled promptly and professionally. Rest of the trip went fine.

I'm glad I went with a Penske truck. The truck was in great condition and didn't have a single problem on the long journey from east coast to west coast. I ended up going with a 16ft truck and was worried that everything wouldn't fit - however thanks to the moving company I chose through HireAHelper (Sebastian Moving of Orlando), I actually ended up having room to spare. I think that the Penske rental was actually the cheapest option, even with insurance and gas factored in. I also got 3 dozen furniture blankets on the movers' recommendation. At the last minute, we also rented a dolly and they were very accommodating about changing our reservation. I would definitely rent a Penske truck again, especially now that I know I'll be able to fit my things in the 16ft. You do have to provide your own padlock, though, so make sure you have one on hand!

Company was pleasant. Truck was uncomfortable if long distance moving.

The customer service and price were great but there was something wrong with the truck. It did get us there, but it took longer than expected. The truck had more than usual vibrations (even for a large truck). Driving it was a little scary across country.

Good customer service. Friendly and professional.

Always unlimited mileage and great equipment! Was within my budget and felt like they appreciated my business on both ends!

Very pleased with the Penske experience.

Good Service, Happy With My Choice.

They were able to get us a one-way rental at the last minute. We had tried another provider but they wanted us to pick up the truck one hour away and the Penske location was only 10 minutes away. Penske ended up being cheaper than the alternative especially since they didn't charge for mileage.