Problem with the billing as originally quoted and they recommended too small of a truck, even though I listed all remaining furniture to me moved

I loved the fact that the Penske truck was almost brand new. This is by far the best riding truck I have ever driven. Everything was clean and well maintained. I felt good about how I was treated on both ends of the trip.

They moved house hold items from a storage locker, and also from my Mothers apartment about 2 miles from each others. Then I drove the truck 637 miles. Now I am having others movers unload today, using this same Hire a Helper. Obviously they do NOT check out the companies they register as stated .

No problems returning the truck. Great service!

very nice to deal with. No problems.

Equipment was in top shape

Pick up was easy drop off was difficult

We had a 26 foot truck with only 6000 miles on it - nice, new, and clean. If we ever need to rent a truck again it will be from Penske. No complaints.

We rented trucks on two days. The first day was a decent experience, but on the second day Penske delivered the truck an hour late to our pick-up location while we had movers on the clock. Not good.

We have used Penske a few times in the last 2 years. Great equipment. Great people.

Would have given an Excellent if the cruise control was more reliable and the RPMs weren't so high for the highway cruising speed resulting in reduced fuel economy.

clean, easy to deal with, efficient

Truck was in excellent condition. Customer Service was excellent. Quality equipment. Would certainly use them again. Also rented a trailer to move my vehicle.

They made my moving experience very easy and painless - and an affordable rate! $500 cheaper than U-Haul and A LOT cheaper than hiring movers. The customer service gentleman was very friendly and informative.

The truck was ready when I went to pick it up. The Customer Service gentleman was very friendly and informative! The truck was a smoother ride than the previous times I've used U-Haul. I chose Penske because they were about $500 cheaper for the same size truck than U-Haul and A LOT cheaper than hiring movers. I would absolutely use Penske again!

Good customer service and the condition of the truck is good even with more than 150,000 miles on the odometer.

Superb service and really nice equipment.

First truck was filthy, beat up and old. Second truck was a little better, but still below expectations of other online reviews. Very disappointed, in fact return location manager was appalled by truck condition and this was the "better" truck. Houston, TX locations known for renting poor quality vehicles.

best trucks, clean and well maintained

Checking out in Savannah and returning in Ellajay - on both ends we found it fast and easily done. I have used Penske MANY times and will again.

I felt very safe driving their 16' truck. It was comfortable and seemed to be well-maintained. People on both ends were extremely helpful and friendly.

Horrible Didn't have blankets in truck, didn't have trailer connected and the truck I rented shook violently, I had to add a gallon and a half of oil over 800 miles span, the two tires I complained about blew out on the trailer and the truck couldn't go up even a tiny in town hill at any speed greater than 40mph, the truck Penske said would fit a 4 bedroom home did not and we had to rent a second truck from uhaul. The oil leaking from the engine got all over the car being towed and my other car following, DO NOT RENT FROM PENSKE!

truck is diesel and had issues twice with the DPF system (Diesel particulate filter) it lost power and I was going 20 mph up hills from Texas. took a quarter tank of fuel to regenerate(clean filters)

We picked up the Penske truck which was the perfect size to fit our 2 bedroom apartment. The truck was in good condition, and the company ensured to communicate all of the rules for the truck. I would use Penske again, I've used other companies, but this was the best experience thus far.

I needed service on the truck I rented. Steering wheel wobbled bad at 45 miles an hour. Penske sent a service truck and replaced both front tires. I was happy with the truck rental and service they provided

Truck was not on time and we had a very tight schedule. The Home Depot crew were painfully slow and not knowledgable about the truck rental process.

No hidden costs, paid what I expected. Don't rent the Ford!!! I love Ford vehicles but the Penske version of them (16' truck) did not have cruise control, not a very comfortable 960 mile drive. Also used Pak-Rat but have Pod in storage until we purchase a new house.

Penske was a great experience. We rented a truck that was a tad too big, but you never know until you get the stuff in there, right? The truck we rented (22ft) was a bit difficulty to maneuver, but we made it from Louisiana to Ohio without incident. The service representatives were helpful and very friendly at both locations (pick-up and drop-off). They were very willing to answer any questions.

I rented a truck from Woodland on CA. Amazing people! I recommend then 100% HA

We wish the 26 ft. truck had come with a ramp rather than a lift gate. It made loading and unloading move slower because the men weren't familiar with the mechanics.

As streamlined as you could hope for. Reserved a truck, showed up on the day and left with truck in about 10 minutes. Truck was in great condition. Penske's the way to go.

They were very quick to get the truck loaded, however we asked them to use the furniture pads and they didn't now I have furniture that is really messed up. The wood pieces have huge scratches and dents in it. I cried when I saw it coming off the truck and how my beautiful furniture is now junk!

truck was great, they charge a lot more than uhaul does for the same sized truck, but i find them to be more reliable, and I think the lift gate is more useful than having the lower truck bed like uhaul has. The largest problem is that I also reserved 3 dozen furniture pads, and the home depot I rented the truck from only had 18 pads. They only charged me for the 18....but I needed 3 dozen for a reason.

Truck rental was exactly as advertised. I did require a road-side assistance call (of my own making), and it went incredibly well.

Truck was ready and waiting. Had a brand new truck. The car carrier was broken and had to be switched out and then within the first hour it got a flat tire. They did come rather promptly to repair it and get me back on my way. Overall, very satisfied with the experience. This is my fourth time using Penske and my second for a 1-way trip. All have been good to great.

Truck was almost new. Ran great. No problems at all.

Penske is a company we have used before and I find their services quite good. The staff were pleasant and friendly. My only concern is that while I reserved a hand-truck, I came to find that upon pick up they were all out. It would be helpful if they notified customers in advance of such a occurrences if at all possible.

Good vehicle served its purpose!

Truck got great gas mileage even towing a car, and was in great condition. Customer service at both rental and drop-off points was great.

The truck was new and in great condition when I rented it, and did a fantastic job of getting over the Continental Divide while fully loaded. The translucent roof was not only water-tight but allowed enough light through for houseplants to make the trip (one of them even went into bloom in the process). I felt very secure driving the truck the whole way. Customer service was fantastic every time I had to call them, and their online-booking and AAA discounts helped a lot, too.

I like Noah's Co. They were good and the price was reasonable. I will use them again in the near future. They were careful with your things and quick.

Customer service over the phone and at the pick-up location was very good. They were helpful as I needed to make changes and I didn't have to wait long to speak with someone on the phone. I really needed a 22' truck, but unfortunately was told there aren't a lot of those in their fleet, even though they advertise having that size. So, I ended up with a 26' truck, which was bigger than what I needed (albeit at the same price as a 22'). At pick-up, there was a long wait.

Overall, Penske was great. We got a brand new, 26' truck that only had 200 miles on it. That was the good news. The bad news was that it started leaking oil 900 miles into our trip. We called the Penske Roadside Assistance people and they got someone out there to fix it. Other than that, no issues. I would rent from Penske again. They also let me change my reservation details numerous times - my move dates kept changing. Tip - Book in advance, even if you don't have all your details worked out. The closer to the move date, the more expensive the truck. You can always make changes and you have until almost the very end to cancel your reservation.

Renting the truck was super easy and quick on a hectic moving day.

The truck was clean and in good shape. Unfortunately, the a/c started going out near the end of the trip. And they allowed the previous renter to return it with less than a full tank of gas, which meant we had to fill up right away.

The rental process was easy. The truck was in great condition. We also used a tow for the car. Ir worked out perfectly for a long distance move. It took some getting used to when maneuvering the truck and the tow, especially with my BMW on it, but all in all, we made it safely in one piece, as did my things and my car.

Truck was great! My only issue is having zero experience driving a truck (26 ft), I also had a tow for my car. Learning on the fly how to maneuver not only the truck but the tow with my car on it was truly an experience. I now know how to drive a 26 ft truck, with a tow, caring my BMW, park, back up, hook and unhook the tow, just genius. A pain at times, but it got me from Texas to Atlanta approximately 900 miles, and me, my sons, my personal belongings, and my vehicle all got here in one piece at the same time with zero damage. I would recommend Penske over Uhaul. The only additional advice I would give someone renting Penske is in order to get the tank completely full, you have to make sure the nozzle is almost completely out of the gas tank in order to fill it up. This is the trick to to returning the truck with a full tank.

Headlight was out No one explained 6th gear