They accommodated me the day before. I was scheduled with budget, but went in there the day before and they told me the truck I was suppose to use had not been returned for two days and they did not know if they would have a truck for me. The guy told me a lady the day before waited 3 hours for a truck. I had reserved the truck 2 months earlier. I would never use Budget. What kind of an operation doesn't have another truck to give you and where is the guy who was suppose to return the truck. Penske was good only problem was when the truck went over 50 it sounded like the transmission was going to fall out, but they did give me a discount when I told them.

Very helpful at both the pickup and dropoff locations. Truck worked great with all our belongings packed and towing the car over 3000 miles. Truck did not leak even in tons of rain! Very good value.

Good service and easy to contact customer service

We picked up and returned our truck in East Pasadena. The guys at the rental place were friendly, upbeat, helpful, and knowledgeable. The truck was in good condition and very clean. Overall it was a very positive experience, no problems. We chose Penske because we knew from our previous move that they have newer equipment and 24/7 emergency roadside assistance. We were also very happy with their customer service.

We had a 26' Penske truck being loaded for trip from TX to FL. The truck really could use a power lift at the back. Its quite a long ramp which makes loading larger items more difficult.

Great service all around

Perfect size truck for a partial house move

Fine - the truck was in good shape and no problems.

26'Diesel Truck - very clean and drove well.

Reliable, dependable but a little pricey, but ultimately worth it.

Were not prepared when we arrived.

We've moved over 20 times in the past 35 years. This is the first time we've used Penske - and so far (we're not completely done yet) but, so far everything is fine. We went with Penske this time because they had the best price.

We went with Penske because they were about $400 cheaper with a AAA discount than using another truck company (for a 2' larger truck also). I don't know if they do this at all pick-up locations, but our Penske was full of gas and ready to go- which is wonderful because it allowed us to just hit the road and we didn't have to deal with the annoying part of estimating how much gas to put into a 50 gallon diesel truck when we returned it. The truck was a beast and handled well for the entire 1800 mile journey. We got a 22' truck for a heavily furnished 2 bedroom apartment and the movers packed and loaded it with room to spare. However, had it just been my family loading it we probably would have needed every possible inch. This was my first time using Penske, but I would definitely book through them again in the future.

Car trailer that was rented was defective- two bad tires that needed roadside assistance to replace and a burned out tail light. The trailer was apparently inspected and given a clean bill of health days before it was rented and was overlooked by the technician who hooked it up. One of the tires was close to coming apart at the tread while the other was not far behind. If not caught this would have resulted in an accident. It did result in a loss of one day and a hotel stay which Penske says they will reimburse for. We'll see.

Good service and very helpful. My truck size request was not available so they provided me with a larger one at no extra charges.

I reserved truck a week before move. Arrived at Home Depot to pick truck up and Penske never brought a truck for us. They called the day before to confirm on top of it. Waited till 9:30 for Penske to bring truck 2.5 hrs later than reserved for. After they brought truck Penske never put it in Home Depot inventory so another 1/2 before I got out of there. Lost almost 450.00 in labor because of penske

New truck-great. Not size agreed upon- ok. Not in same town as advertised. Its two towns away and I have to pay milage to get back and forth to my town- not good

Nice almost new truck. Worked great

Penske is always awesome

The truck was in good condition and Penske worked with us on the price as we were using the truck for many miles. The only glitch was in the pick up of the truck which took far too long due to computer problems with Penske's system.

The Penske truck's air conditioner seemed to cut off when i would speed up to pass.

Rented a 26 Foot truck with automatic transmission, cruise control, and power steering. It was actually pretty easy to drive. Just one word of advice. Pack any delicate things closer to the front as the back of the truck bounces considerably with bumps or potholes.

Truck was in good condition and was comfortable to make a long trip.

Excellent. Excellent. Expensive. Excellent. So I say that to say overall it was excellent service, clean trucks, working order, courteous staff, very easy to do business with, but it will cost more than Uhaul.

I really like renting from Penske. They offer discounts for AAA members and they're equipment is always in great shape. They are always extremely nice when you go to pick up and drop off your truck. I highly recommend them.

We used Penske for a cross country move and the trucks, price and costumer service were fantastic. Then, we used them again for local move, to move items from storage to home and our 16 ft truck cost nearly as much as 24 ft. Cross country truck! Much better for long distance move....way too pricey for local moves

Easy to drive and large enough to do the job.

Noticed a couple dents on the truck after picking it up. Tried calling the center with no one there, then almost got charged for the damage even though it wasn't my fault at all.

Penske Trucks are always well maintained and clean. Luke and Lisette at US Self Storage, where I picked up the truck, are always pleasant and helpful.

Great place to work with although they forgot my moving pads I ordered so I had to go back and get them which cost me valuable time and money.

Truck was full of spilled diesel fuel. It had soaked into the wood floor and was covering the ramp.

The truck was clean and full of fuel on pickup at Home Depot. I could have used some instruction and there should have been a better inspection of vehicle damage. When I turned the truck in the inspector noted the damage not identified by Home Depot but recognized that the damage was old damage (just some dings and scrapes).

26' truck and car transporter,excelent service

Received the Penske truck thru Home Depot and they had me out in 30 minutes including inspection.

This 22 foot diesel beast of a truck made the 1300 mile trip without one mechanical glich. Truck handled very well.

We had mechanical problems with our truck, but the staff was very helpful and refunded us.

Penske came through for us. First I had booked Budget and 3 days before our move they couldn't guarantee me that we would have a truck even though I booked it weeks in advance. They said to call back the day before and they would have a better idea then if a truck would be available. I paid a little more with Penske but that may have been because it was a short notice booking of only 3 days before I needed the truck. They guarantee a truck will be there and for that it was well worth a few more dollars. Go PENSKE!!

My transportation Rental truck Penske was amazing with excellent vehicle and trailer made my move easy. My sister also use Penske company when she move also which made my choice solid. Keep the good Job Penske.

It was a newer truck (34k miles) and we had no mechanical problems. We fit a LOT of stuff in that truck! Problem: very high deck with narrow ramp. Kind of precarious with big furniture. Slow on uphill climbs (but it was heavily loaded).

The truck did as well as I could have expected. 26' truck jam packed and pulling a 5000 pound van on a car hauler. We got about 8 mpG. It ran good, top speed was about 70 but got down to 40 on steep inclines. Definitely use penske over uhaul. I was blowing by similar sized uhaul trucks. Book online and get 10% off, then join AAA and get another 10% off. Ends up being way cheaper than uhaul and getting 20% better mileage

Definitely recommend Penske...cost effective truck.

Overall the 26 ft Penske truck was very good; clean, automatic, AC, ran well. However, the person who checked us out and explained the features of the truck told us there was a dual fuel tank. We realized this was not true, the hard way, we ran out of gas on I-95. I also think they should at least mention that the truck is not allowed on certain roads and we should map our route very carefully. For example, the Garden State Parkway is a no-no with this rental truck. This could have been really bad, thank goodness we realized this soon after entering. These two issues set us back about 3 hours.

We had a 22' truck. No issues. Wouldnt object to improvements in fuel economy but otherwise a positive experience. Mayflower and United quoted us $10k for the move. We did all for under three.

Excellent as usual. 3rd time I've moved in 5 years and their service is the best.

Equipment worked very well.

Have used Penske in the past and will use them again. Truck was ready, clean, ran well and safe.

the air conditioner didn't work and so had to drive with open window which was very noisy However it was a good truck and easy to drive..

The truck was great. far better than any uhaul I've drive, but the pick-up and drop-off was very time consuming. The particular home depot location I picked up in Atlanta was terrible - took well over an hour and the customer service was just downright rude.