Penske® Reviews
Customer service over the phone and at the pick-up location was very good. They were helpful as I needed to make changes and I didn't have to wait long to speak with someone on the phone. I really needed a 22' truck, but unfortunately was told there aren't a lot of those in their fleet, even though they advertise having that size. So, I ended up with a 26' truck, which was bigger than what I needed (albeit at the same price as a 22'). At pick-up, there was a long wait.
Overall, Penske was great. We got a brand new, 26' truck that only had 200 miles on it. That was the good news. The bad news was that it started leaking oil 900 miles into our trip. We called the Penske Roadside Assistance people and they got someone out there to fix it. Other than that, no issues. I would rent from Penske again. They also let me change my reservation details numerous times - my move dates kept changing. Tip - Book in advance, even if you don't have all your details worked out. The closer to the move date, the more expensive the truck. You can always make changes and you have until almost the very end to cancel your reservation.
The rental process was easy. The truck was in great condition. We also used a tow for the car. Ir worked out perfectly for a long distance move. It took some getting used to when maneuvering the truck and the tow, especially with my BMW on it, but all in all, we made it safely in one piece, as did my things and my car.
Truck was great! My only issue is having zero experience driving a truck (26 ft), I also had a tow for my car. Learning on the fly how to maneuver not only the truck but the tow with my car on it was truly an experience. I now know how to drive a 26 ft truck, with a tow, caring my BMW, park, back up, hook and unhook the tow, just genius. A pain at times, but it got me from Texas to Atlanta approximately 900 miles, and me, my sons, my personal belongings, and my vehicle all got here in one piece at the same time with zero damage. I would recommend Penske over Uhaul. The only additional advice I would give someone renting Penske is in order to get the tank completely full, you have to make sure the nozzle is almost completely out of the gas tank in order to fill it up. This is the trick to to returning the truck with a full tank.
They accommodated me the day before. I was scheduled with budget, but went in there the day before and they told me the truck I was suppose to use had not been returned for two days and they did not know if they would have a truck for me. The guy told me a lady the day before waited 3 hours for a truck. I had reserved the truck 2 months earlier. I would never use Budget. What kind of an operation doesn't have another truck to give you and where is the guy who was suppose to return the truck. Penske was good only problem was when the truck went over 50 it sounded like the transmission was going to fall out, but they did give me a discount when I told them.
We picked up and returned our truck in East Pasadena. The guys at the rental place were friendly, upbeat, helpful, and knowledgeable. The truck was in good condition and very clean. Overall it was a very positive experience, no problems. We chose Penske because we knew from our previous move that they have newer equipment and 24/7 emergency roadside assistance. We were also very happy with their customer service.
We went with Penske because they were about $400 cheaper with a AAA discount than using another truck company (for a 2' larger truck also). I don't know if they do this at all pick-up locations, but our Penske was full of gas and ready to go- which is wonderful because it allowed us to just hit the road and we didn't have to deal with the annoying part of estimating how much gas to put into a 50 gallon diesel truck when we returned it. The truck was a beast and handled well for the entire 1800 mile journey. We got a 22' truck for a heavily furnished 2 bedroom apartment and the movers packed and loaded it with room to spare. However, had it just been my family loading it we probably would have needed every possible inch. This was my first time using Penske, but I would definitely book through them again in the future.
Car trailer that was rented was defective- two bad tires that needed roadside assistance to replace and a burned out tail light. The trailer was apparently inspected and given a clean bill of health days before it was rented and was overlooked by the technician who hooked it up. One of the tires was close to coming apart at the tread while the other was not far behind. If not caught this would have resulted in an accident. It did result in a loss of one day and a hotel stay which Penske says they will reimburse for. We'll see.
I reserved truck a week before move. Arrived at Home Depot to pick truck up and Penske never brought a truck for us. They called the day before to confirm on top of it. Waited till 9:30 for Penske to bring truck 2.5 hrs later than reserved for. After they brought truck Penske never put it in Home Depot inventory so another 1/2 before I got out of there. Lost almost 450.00 in labor because of penske
We used Penske for a cross country move and the trucks, price and costumer service were fantastic. Then, we used them again for local move, to move items from storage to home and our 16 ft truck cost nearly as much as 24 ft. Cross country truck! Much better for long distance move....way too pricey for local moves
The truck was clean and full of fuel on pickup at Home Depot. I could have used some instruction and there should have been a better inspection of vehicle damage. When I turned the truck in the inspector noted the damage not identified by Home Depot but recognized that the damage was old damage (just some dings and scrapes).
Penske came through for us. First I had booked Budget and 3 days before our move they couldn't guarantee me that we would have a truck even though I booked it weeks in advance. They said to call back the day before and they would have a better idea then if a truck would be available. I paid a little more with Penske but that may have been because it was a short notice booking of only 3 days before I needed the truck. They guarantee a truck will be there and for that it was well worth a few more dollars. Go PENSKE!!
The truck did as well as I could have expected. 26' truck jam packed and pulling a 5000 pound van on a car hauler. We got about 8 mpG. It ran good, top speed was about 70 but got down to 40 on steep inclines. Definitely use penske over uhaul. I was blowing by similar sized uhaul trucks. Book online and get 10% off, then join AAA and get another 10% off. Ends up being way cheaper than uhaul and getting 20% better mileage
