UPDATE: After the initial review, which I think was fair, the owner called and solicited more feedback from me. I shared with them more details from what I posted and they were keen to learn and build upon the feedback. Again, as I noted below, their guys busted their tails, and were good folks. It seems that the company will work with the crew to ensure corrections are made. They worked with me to make it right. I am changing my review from 3 to 5 stars based on that.

Were they on time? No, they were over two hours late. They called just before scheduled arrival time to let me know they would be 1.5 hours late, then again when they missed that deadline, they called to let me know they would be another 1/2 hour late.

Were they prepared for the job? Yes, they had some moving tools.

Did they work hard? Yes, they did work very hard.

Were they respectful of your property and goods? They did not take the time to properly wrap all of the furniture even though I had more than enough blankets. They did not appear experienced in tying down furniture.

Would you use them again? Good guys, but no
UPDATE: I would give them a second chance.

The guys were polite and hard workers, however they were not able to put all of our Belongings into the pod. That could have been because of the pod people telling me that all my belongings would fit based on the contents of my home.