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The average service provider rating is 4.7 stars out of 5.0 after 368 customer reviews
The 2 guys that came to load the Pod, tried really hard to do a good job. It wasn't their fault that I was ill advised on packing blankets and tie downs. I ordered 10 blankets which were not enough. I did go to a local store and buy tie downs. The guys were really great, although I thought they were a little slow, I realized they were taking extra care to load everything carefully.
I used them twice before. Once for unloading a 16 ft pod and another for transferring one trailer contents side by side. They were very good.
Then this time we used them again and my husband was not present. Perhaps they did not like working for the wife. We unloaded a 16 ft pod again.
They arrived a little early. They drove fast over the driveway and kicking up rocks for the part not paved. I explained my concerns and the attitude seemed to change.
When I was talking to the boss and showing the rooms in the house they walked away. I did not have their full attention sadly.
The physical moving of items went well and nothing was damaged or broken. However many items went to the wrong rooms. When I had them change and remove the items one of the younger workers scolded me that the rooms should have been labeled He was not at the walk through
Even if I changed my mind it was not his place to be rude to me. The other two young ones were respectful the entire time. Perhaps it was not good doing a 730 AM Saturday move yet it was their request to move my 9 to 10 start to 730. oh well.
So we have 2 uhaul containers and a storage unit coming. We have decided to use another company for that move. It was the respect and attitude that changed our mind not the moving quality. They were tipped and paid well for that quality work. We just choose not to have all the drama (believe me there were a lot of comments all from the same bad apple) we tipped the crew not to let one bad apple ruin the bunch.
Although they arrived late due to a last second personnel change, the guys got right to work. They did a good job lugging some heavy items up two flights of stairs and were efficient in getting a ton of boxes to the right locations in our rental. I would hire them again next time.