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The average service provider rating is 4.7 stars out of 5.0 after 449 customer reviews
The two movers sent were clean cut, polite, and hard working. They made sure that everything that was needed was completed to my satisfaction before they left. Very happy with the service thank you!
I used this company to load to PODs with my household belongings for an interstate move.
They were surprisingly fast loading my two PODs with all my furniture and other belongings. I had a hard time keeping up inventorying my belonging before they were loaded . As they left, they handed me all the supplies they had not used still unopened: pads, wrap, rope, sofa cover.
They had not tied down ANYTHING.
They did not wrap ANYTHING, not even the 450 year old antique buffet.
They padded almost NOTHING, only two antique inlaid mahogany tables that they stacked on top of one another.
As expected, items shifted in the course of transit. At the time of unloading, contents had slid, toppling furniture, and resulting in damage of varying degrees to most of my furniture, since none of it was wrapped nor padded (except the tables mentioned above).
The antique buffet had a foot snap completely off the piece.
An antique mahogany table had its inlay and edges damaged from having another table stacked on it.
Most of my seven bookcases have various scrapes and scratches that were not present prior to the move, and some of the shelving pegs are missing. I will not be able to use all the shelves until I can find identical replacement pegs.
My new sofa has some disfigurement.
I am not yet fully unpacked, but I have found a broken antique tea cup. I dread to think what I will find in all the remaining boxes with breakable items.
I cannot fathom in what reality or universe the two men who loaded my PODs thought it was acceptable to:
1. not tie down ANYTHING
2. not wrap/pad furniture when explicitly requested to do so
3. not use the sofa cover provided for the 7 day old sofa
4. utterly disregard ALL the direction I gave regarding how I needed my furniture to be protected (especially in handling the 450 year old buffet!)
My conclusion: You cannot afford to use these movers if you value your belongings. I believe I would have had no damage to my furniture or broken items if they had simply done a proper job of protecting and restraining my belongings.
I will need to find a professional restorer to repair the damage to my antique furniture.
I highly recommend these guys. There was good communication for days leading up to the move, making sure everything was still a go and carve the times in stone. The guys arrived on time, were professional and personable. They worked hard, were careful with my things and did not break one single item.
I will use this company again!!!!
We had a POD sent to our new home in Boise, ID from our previous home in North Carolina. The two men that unloaded it were great! Very quick but took great care of our items. Helped us get our washer and dryer set up and were very friendly and professional. We had a great experience using Hire A Helper both in North Carolina and Idaho, highly recommend!