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The average service provider rating is 4.7 stars out of 5.0 after 204 customer reviews
Extremely satisfied with the services I received from start to finish. Very responsive service personnel provided a quick, accurate quote and contact throughout the experience. The moving team provided quality services and established good rapport. Highly recommend! Thank You, Thank You, Thank You!!!
Communication and coordination with the central office was excellent and I thoroughly appreciated their attentiveness and punctuality--the actual crew who provided services at our home on the other hand were not as exceptional.
To be fair, I think they must've been rather new to loading trucks because it took them significantly longer to load the truck than I anticipated it would (and I have a great deal of experience moving from one location to another), and they were unable to fit all of our property into a single 26' moving truck because they stacked our belongings no more than 2/3 of the vertical space of the truck.
Moreover, upon our arrival at our destination, we discovered that several pieces of furniture were broken and our appliances were scratched and dented (more than typical for a long distance move). Additionally, the crew members were not very attentive when we discussed what items needed to go on the truck and what items did not--and rather than owning their error and apologizing, they would simply lie to make themselves look better.
In the end, we ended up having to pay for an additional 1.5 hours of labor for the guys to load our truck, and we had to leave an additional 12' trailer of our belongings with friends because the movers did not load the 26' truck properly.
I couldn’t ask for a better crew. These two were completely professional, very hard working, efficient, careful and courteous. They went above and beyond my expectations. I would hire them anytime I had a job needed done.
Exceptional workers. Efficient, quiet, and careful. We were amazed at how much they could pack in a POD. They were so careful moving and wrapping our furniture. They listened to our requests to be cautious about some antique pieces. It took them less than 3 hours to load a POD, and the temperature was bitter cold.
Too much down time during off-loading led to the booked time increasing from 2 hours to 3.5 hour that I ended up paying. After the break, only one guy seemed to be working, I guess the older guy was kind of exhausted. This led to the younger guy who was working alone and demoralized asking if I could help remove some lighter items so the according to him: " as we tackle the heavier items for you."