HireAHelper's Review Of Top Movers - A Local Lowell Moving Company

Unfortunately, we are unable to refund pre booked hours, as our refund and billing policies are outlined in the contract that was reviewed and signed before choosing Top Movers.

Based on our conversations before your move, the primary plan was for our crew to spend approximately three hours packing and one hour loading your POD. After discussing the scope of work, I recommended adding a third mover to complete everything more efficiently, and you initially agreed in writing. However, you later contacted HireAHelper and stated that you had not agreed to the additional mover, so the order remained scheduled with two movers.

When our crew arrived, they found that the packing had already been completed before their arrival, so the scope of work had changed from what was originally scheduled. Our team then focused on completing the remaining work as efficiently as possible.

We can only rely on the communication and information that was provided leading up to the move, and throughout the process we made every effort to provide you with the best service possible. We appreciate your feedback and are always looking for ways to improve our service.

- Top Movers

Hello Rebecca,
We're sorry to hear that you were disappointed with your moving experience. Our goal is always to provide professional and careful service, and we take feedback seriously.

We would like to clarify a few points. Your move was scheduled as a two-mover job. The third person you mentioned was the owner of the company, who came at no additional charge to help the crew and speed up the move. During that time, he focused on disassembling furniture so the move could be completed more efficiently and safely.

We also understand your concerns about damaged items and missing furniture parts. That is certainly not the level of service we strive to provide. We were not made aware of missing hardware during the move, and we would appreciate the opportunity to investigate and help resolve the issue.

Regarding the arrival time, we apologize if we did not meet your expectations and understand how frustrating delays can be.

We value every customer and are committed to making things right whenever possible. Please contact us directly so we can discuss your concerns, review the details of your move, and work toward a fair resolution.

– Top Movers

- Top Movers

Thank you for taking the time to share your feedback with us. We truly appreciate your acknowledgment of the hard work and effort our crew put into your move. Our team strives to maintain a strong work ethic on every job, and it means a great deal to hear that their dedication was recognized.

While we always do our best to provide accurate time estimates based on the details shared prior to the move, each job can present unique circumstances that may impact the overall duration. Factors such as layout, access, item volume, and unforeseen challenges can all influence how long a move ultimately takes. We aim to remain as efficient as possible while still ensuring that your belongings are handled with the utmost care and professionalism.

Our priority is to deliver a smooth and positive moving experience, and we are continuously working to improve our services. Thank you again for choosing Top Movers. We truly appreciate your business and wish you all the best as you settle into your new home.

- Top Movers

Hello Chris! I don't know where the mis information came from but I told you before they arrived on site about the team having 3 movers and if you would want all 3 movers and you agreed. Also the invoice you signed was for 3 movers for 2 hours. It is policy that we charge a 2 hour minimum. Nonetheless i am glad they were able to get this move done quickly and safely. Best wishes Top movers

- Top Movers