HireAHelper's Review Of PROMOVE - A Local New York Moving Company
Manhattan, NY / Moving services within 10 miles
Booked on 4,602 moves through HireAHelper
1,222 Verified Customer Reviews
Open Today - 8:00 AM - 8:00 PM
14 years in business
Manhattan, NY / Moving services within 10 miles
Booked on 4,602 moves through HireAHelper
1,222 Verified Customer Reviews
Open Today - 8:00 AM - 8:00 PM
14 years in business
PROMOVE — Vetted & Verified by HireAHelper
To make sure you get reliable, professional service, HireAHelper thoroughly vets every provider on our platform — including PROMOVE. Before providers can accept their first booking, they must pass background checks, verify their business and payment information, agree to our service standards, and demonstrate a strong review history. From there, we hold them to it: providers are continuously monitored on job completion rates, customer ratings, pricing consistency, and compliance.
Moving with with PROMOVE
On time, efficient, careful & courteous. Never a "stairs fee" or any hidden fees. We strive to provide 5 star service on every move. We are careful who we send into your home, around your family and to handle your property, we offer background checked helpers, checked through Hireahelper. INSURANCE through Hireahelper covers goods while being handled by our helpers up to $.60 per pound (policy must be activated by completing an inventory form). Full coverage insurance also available through Hireahelper. We'll never leave you stranded! If late we'll send extra helpers to make up time at no cost when possible. Thanks for considering us, we appreciate it.
Credentials
Uniformed Crews:
PROMOVE Moving Reviews in New York
These are real New York area customers. Unedited, unfiltered reviews of PROMOVE. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.
Courtney D
Excellent service! They unloaded all my things very quickly. Courtney and his partner were very polite and professional. Glad I had their help!
Ann Marie K
Our helpers did a spectacular job. We're right on time and very efficient. Worth every penny!!!!!
Bec B
My movers were wonderful! They came right on time and were helpful, quick, and made the whole process no stress. Courtney even came a bit early because it wasn't communicated to him that I had called and scheduled the move for a bit later and he was very respectful about the miscommunication. I would hire them again!
Aaron V
Courtney and Eric did a very efficient and great job! I’m new to the city and they made the moving process seamless. They completed the move with multiple floors. Very respectful and moved quickly. Thank you team!
Jody E
We were very satisfied with ProMove! We used a 2 man crew to help us unload 2 ReloCubes with U-Pack in New York. It was easy to book online and their prices were the best that I found after a lot of research, especially because there was no stair fee (we live in a 3 flight walk up). Azar and Rahim arrived 15 minutes early and had great communication. They worked hard and fast and were respectful of our belongings. Would definitely use them again!
Scott W
Courtney and Azar were fantastic. Arrived on time, handled everything very well. In extreme heat, we are so appreciative. 100% recommend. Also excellent communication with Kirk in the office.
Tenzin P
Eric, Raheem, and Justin helped me with the move. They worked hard but I had an issue after the move as I noticed items with clear labels and up arrows or fragile notes were not cared for. Initially kirk confirmed the 3 movers and 4 hrs would be the right amount of workers/time. During the move, I talked to Kirk as was clear the work would be done within 2 hrs He said they cannot help me after unloading and I cannot receive a partial refund for the unused 2 hours. I clarified and Kirk refused to allow the movers to unbox items or help organize boxes/items in the correct room (Boxes and furniture were left in the random rooms although they had clear labels for "kitchen", "bathroom", "bedroom", etc. The movers ended up leaving after the 2 hours without providing the full 4 hours of service. The moving labor is not just "moving" the items in haphazardly for the sake of speed. Also, I was pressured to release the payment and write 5 star review as Eric watched over BEFORE they finished the work.
Edit: Kirkland’s response below is factually incorrect and an attempt to deflect accountability. One of the movers arrived 15 minutes late, they rushed through the unload in 2 hours, and left. When I called Kirkland during the move to utilize the remaining 2 hours of paid time for organizational moving related tasks, he refused. I never asked the movers to "set up" anything. Kirkland himself admitted to misunderstanding what I was asking for within the additional 2 hours and I clarified the moving services (see above) and that I was NOT asking for assembling or "set up". I also have the phone logs and the photos of the resulting damage to my belongings due to carelessness and ignoring notes. Future customers, beware. Please note other movers offer partial refunds for unused time after a 2 hour minimum.
Eric ASKS for 5 star reviews after the job is done because he feels he earned it as he usually does. We ask each customer to release payment because that's how we are paid. Placing boxes upside down is not best practice but I'm pretty sure they were careful with fragile boxes as usual. Your problem was that there was no refund for unused time, we have to block off time for your move and forego other work. Our crews are organized & efficient so they sometimes get done very quickly. Don't lie, you asked if they could help "setup", I asked you to clarify then I told you the crew will do any moving related work gladly. We worked hard, we worked well. But you try to spite us with a bad review that we don't deserve. We still thank you and everyone for hiring us, we appreciate it.
.....addendum.. Ma'am, Eric is a superb mover & a gentle polite sweetheart of a person, him pressuring you is hard to believe. He wouldn't have asked for a 5 star review if he thought they did a bad job, now would he? I expressly said they'd do any moving related tasks, btw, we do help with assembly. Why would I refuse to have movers do moving tasks? You booked 3 helpers for 4 hours, when you asked I said that should be OK. I wouldn't know exactly what you have in the truck or how your building is. All these problems pop up now since there was no refund. Other reviews before and after yours will attest to our high standard of work.
Service Area
We handle moves within 10 miles of Manhattan, NY 10016.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
Your move date is set! Contact for details and any necessary instructions
What can a customer expect on moving day if they hire you?
We always show up! On time arrival within the first 20 minutes of the one hour window, with an experienced, professional and courteous crew.
How should a customer prepare for moving day?
Please have items packed and ready to go (large boxes not too heavy please), furniture blankets to protect your stuff, appropriate size truck for the move. Then wooosah! we got you, you're things are in capable hands.
What types of moves have you handled?
Local, Long distance, Office, Commercial, Specialty moves (larger & fragile and very expensive medical equipment).
What's your favorite part about being a mover?
No gym membership needed, we get paid to exercise. Our worksite is different everyday & we interact with new people.
What training do you provide your crew members?
Two weeks of moving technique (lifting, turning, angles), teamwork, pacing, basic disassembly/reassembly and materials handling as well as customer service is our basic training. Then our most experienced movers ( Courtney, Eric, Yusef, Azar, Kirk) have advanced training for loading moving vans.
Local Mover Policies
Same Day Moves
We charge an extra 10% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 1 hour over the prebooked time.
Moving Equipment
Hours
| Sunday: | 9:00 AM - 7:00 PM |
| Monday: | 8:00 AM - 8:00 PM |
| Tuesday: | 8:00 AM - 8:00 PM |
| Wednesday: | 8:00 AM - 8:00 PM |
| Thursday: | 8:00 AM - 8:00 PM |
| Friday: | 8:00 AM - 8:00 PM |
| Saturday: | 8:00 AM - 8:00 PM |