What Is SmartProtection? Here’s How It Works

First Things First: What’s Already Included

When booking with HireAHelper, you already have built in protection that stacks with SmartProtection. Here’s what you get any time you move with HireAHelper:

• Our $1,000 Service Guarantee: If your movers don’t show or don’t follow through, and the issue can’t be resolved, we’ll step in to make it right.
• Standard Repair Coverage: Basic coverage that pays up to $0.60 per pound for any item damaged while movers are loading or unloading your things.

What Is SmartProtection?

SmartProtection is optional coverage that helps protect your stuff if it gets accidentally damaged while the movers are handling it—that means during loading or unloading, not while it’s on the road in a truck or container. It has much higher limits than the standard repair coverage, and you get to choose your coverage tier.

Note: SmartProtection isn’t insurance. It’s a coverage benefit we offer directly as part of HireAHelper’s platform, and is administered by Porch Moving Group.

Your Options

Here’s what SmartProtection costs and covers:

You can add SmartProtection anytime before your move starts, and if you cancel before the movers show up, you’ll get a full refund.

What’s Covered (and What’s Not)

Covered:

• Accidental damage during loading or unloading
• Items being moved into or out of your home, truck, or storage container

Not Covered:

• Damage that happens in transit
• Pre-existing damage or everyday wear and tear
• Electronics, jewelry, or collectibles worth over $1,000
• Fragile or improperly packed items
• Weather-related damage (rain, heat, humidity, etc.)
• Damage caused by lithium batteries

If Something Goes Wrong

Here’s what to do if something gets damaged. The most important thing: start your claim while the moving crew is still onsite. Damage has to be reported before the crew leaves—once they’ve gone, we’re not able to accept a SmartProtection claim for it.

1. Flag it with the crew right away—while the movers are still there, before they leave
2. Take photos and write a short description
3. We’ll review it in good faith and as quickly as possible

To start your claim, call us at (866) 949-2492 or email us at: claims@hireahelper.com.

If your claim is approved, we’ll either:

• Repair the item
• Replace it with something similar
• Provide reimbursement based on your coverage tier and the current value of the item

Have More Questions?

If you have more questions about SmartProtection, you can call us at (800) 995-5003 seven (7) days a week, or see our full Terms and Conditions.