Smart Move, LLC
Bailey, NC / Moving services within 60 miles
Booked on 14,149 moves through HireAHelper
3,751 Verified Customer Reviews
Open Today - 9:00 AM - 7:00 PM
19 years in business
Bailey, NC / Moving services within 60 miles
Booked on 14,149 moves through HireAHelper
3,751 Verified Customer Reviews
Open Today - 9:00 AM - 7:00 PM
19 years in business
Get to Know Smart Move, LLC
Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
Moving Reviews
Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.
Preston D
Very happy with Smart Move LLC. The movers were kind, courteous, respectful and hardworking. There were some very heavy items (a freezer, a dresser, bookcases...etc...) in our "pod" and they had no problem moving them in. I'd definitely recommend them.
SueEllen J
We had two terrific movers. They worked hard and helped us figure out how to load the rental truck. I was very pleased at their friendliness and excellent work ethic.
Laurie L
Chris and Tae did a great job unloading our pod. They were polite and professional, worked hard and put everything where we asked them to. They were careful with our items while unloading and moving them. They even checked back at the end to see if anything needed to be moved to a different location. I would highly recommend them.
Zuri C
Super helpful and attentive. Friendly and timely.
Michele A
I've moved several times over the years with various moving companies. Smart Move, LLC was my best experience ever. Hard working, careful of wrapping/packing everything carefully and great attitude going down many flights of steps. I would definitely recommend them. Thanks Russel, Cody and Hunter for the great job!!
Miranda D
Our move was on Labor Day weekend and we were concerned about the availability of moving services. The three young men that arrived from Smart Move were friendly, professional, and hardworking.
They even stayed ~15 minutes after the allotted time frame to make sure everything was loaded into the truck! So glad that we chose Smart Move.
Erica K
They were the best! Offered to help even more than they were supposed too! Amazing and quick. Super nice.
Stephanie P
While the two helpers did show on time, they did not bring dollies or straps. The one guy was okay, kinda like moving with your little brother who doesn't really want to be there but hey, he is helping you know? The other guy, Lord where do I begin? First off, I am a proud veteran of 9 years and as every other true veteran knows, there are certain things that show whether someone truly served or if they are stealing valor... Now of course I have no proof and I would help someone wouldn't, but people do... Anyway, my husband had to listen to this guy go on and on about how he served for 15 years and he saw so much stuff and did so much stuff and he is really messed up, he isn't right *WHICH THIS IS AN ISSUE IN ITSELF! This guy is helping to unload my household truck! - Yet, when my husband asked some pretty basic questions, the guy could not furnish any answers. Someone he has a ton of experience moving furniture in the Navy, that's what he did, yet a little while later he seeing my Air Force blues uniform and comments how he used to work on Aircraft - which was my job! - so my husband again asks basic questions and the guy starts to get offended. So yeah, make your own judgement but I was extremely offended. That's #1 and I guess #2. #3 - This same guy keeps saying he doesn't know why he is so tired, he is sorry, he doesn't know why his body is so weak, he isn't usually like this, as he is also coughing all over my belongings and inside my home without a mask on = COVID?! #4 - When I placed the call to HireAHelper, the representative asked me, "What is your heaviest item?" I answered definitely my washer. I was then asked if I had a dryer as well. I stated yes I do but it is no where as heavy as my washer. Then I was asked "Okay and what about your heavy furniture?" I answered that I had a king mattress, adjustable base for is, a sectional that's in two pieces, and other furniture, boxes, and totes but nothing is anywhere near as heavy as the washer. The representative then asked, nothing is over 300lbs correct? I said oh yeah no nothing is 300lbs or over. This information was relayed to the company Smart Move. The guys showed up and started to help unload, my husband was also helping while I was in a room with our two dogs and 6 month old son. The second guy gets on the phone with his boss and starts complaining in front of my husband about how we lied, we have dressers, and a bunch of other furniture, that we hid a giant wall of totes behind all the furniture. I answered the questions exactly as asked by HireAHelper, that's not on us! We have never used a moving company nor a referral service so we didn't know to itemize exactly how many items and how heavy, that is the company's job to ask of us! Yet, this guys took it upon himself to dilly dally, refusing to bring up any totes because they were too heavy, refused to take up an exercise bike because it was too awkward, and even tried to make my husband feel like **** for carrying up a big bag of pillows because "Ha, you would grab something light"... like excuse me?! We are paying you to help us move, we are tipping you as well, and you have the gawl to talk ****?! Oh then this guys asks for some water! ALL OF OUR BELONGINGS ARE PACKED UP! YOU ARE HELPING US UNLOAD OUR ITEMS! So my husband dug through our belongings to find a cup for potential covid stranger to use... this is your job, bring water! So my husband couldn't take it anymore, we paid for 2 hours, they were sent home after 1.5. Then I had to strap my 6 month old to me and help my husband carry all those heavy totes and the exercise bike that those movers, that again we paid and tipped, refuse to move. So then next day, I receive a call from HireAHelper to review how our service went. Well I lay it all out, exactly how I just did here. I get a cold transfer to some random guy, the first representative didn't inform me I was being transferred, I wasn't told who this new guy was, but again I laid it all out. I was put on hold for 30 minutes while he made various phone calls, the call dropped, an hour later I get a call back stating they would refund only $100 as the workers said my husband was the one helping, that I didn't lift anything, I am exaggerating everything and they did work the 2 hours. Obviously offended, you don't know what I did after we sent them home! DO NOT tell me I didn't lift anything!! Like seriously?! Sexist much?! Oh and I let them know this guy was also scamming them for milage, the trip took at most 1 hour and 15 minutes, he was claiming 2 hours. So I said $100 is a slap in the face, after this guys did all these things. Well they don't believe me, they believe their worker, most is $150 or they have to file a claim and that can take 28 days. I said not worth my time but I will be proud to spread the word against HireAHelper, its other 3 associated sites from the same management group AND Smart Move. All a waste of money and time!!!!! DON'T DO IT!!!! USE A DIFFERENT SITE!
John A
The team was fantastic a extra shout out to Kameron his leadership and communication was outstanding! Certainly an asset to your firm
Jay K
My job consisted of moving large master bedroom furniture from the main floor to the 2nd floor. The crew showed up on time and sent me a text 30 minutes ahead so I could be ready. They worked hard moving very heavy furniture. When a few pieces wouldn't fit, they tried every angle. The team had a great attitude and were hard working. I'd use them again and highly recommend them.
Service Area
We handle moves within 60 miles of Garner, NC 27529.
We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, and Arlington areas - see below for more info.
Get To Know Us
What can a customer expect after booking with you?
After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.
What can a customer expect on moving day if they hire you?
On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.
How should a customer prepare for moving day?
Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.
What types of moves have you handled?
We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.
What's your favorite part about being a mover?
My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!
What training do you provide your crew members?
Our training consists of live experience at our warehouse before going in our customers' homes.
Smart Move, LLC Moving Photos
Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We refund up to one unused hour over our min..
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 9:00 AM - 7:00 PM |
| Monday: | 9:00 AM - 7:00 PM |
| Tuesday: | 9:00 AM - 7:00 PM |
| Wednesday: | 9:00 AM - 7:00 PM |
| Thursday: | 9:00 AM - 7:00 PM |
| Friday: | 9:00 AM - 7:00 PM |
| Saturday: | 9:00 AM - 7:00 PM |