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On The Fly Moving Guys, LLC

(4.3 out of 5 / 3 reviews)

Glen Allen, VA / Moving services within 62 miles

Booked 31 times through HireAHelper

3 Verified Customer Reviews

Open Today - 8:00 AM - 7:00 PM

3 years in business

Glen Allen, VA / Moving services within 62 miles

Booked 31 times through HireAHelper

3 Verified Customer Reviews

Open Today - 8:00 AM - 7:00 PM

3 years in business

About Us

Licensed & Insured. Our movers are highly experienced, skilled, and energetic. *We proudly provide use of dollies, blankets, and straps for free.

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Credentials

Licensed business:
License number
002-00652995
Issuing city
Henrico County, VA
Insured business:
Policy number
Available Upon Request
Policy issuer
Crum & Foster Specialty Insurance Company
Uniformed crews:
I offer uniformed crew members :
Yes
Workers compensation:
Policy number
Available Upon Request
Policy issuer
Crum & Forster
MC/State license:
MC #
n/a
DOT #
n/a
State Lic/Cert Name
13227
State Lic/Cert Number
13227

Reviews

Real Glen Allen area customers. Unedited, unfiltered reviews of On The Fly Moving Guys, LLC.

4.3
3 reviews
67%
0%
33%
0%
0%

Chris D

(3) 10/29/2019 Glen Allen

The service received was mediocre at best. The movers appeared to be rather inexperienced and didn't have a "plan" or "suggestions" on what to do, but rather were more so going through the motions. When I called in advance because there was potential weather concerns, I was told the movers would have runners available to go through all of their pathways in order to ensure no dirt was tracked into my home or on the brand new carpet; however, they had 3 small runners, one for the entryway, one for the stairs and one that went partially into one of the bedrooms - this was rather disappointing. The movers also dropped a mini-fridge off of their hand truck into our car - it didn't wind up causing damage, but again, the inexperience was evident. I was also rather annoyed to receive the company's "waiver" which they requested to be signed prior to starting and once completed attempting to remove all liability from themselves well in excess of what I would have expected. There was also something that said if they found a roach (even just one) they would stop immediately and charge me $500. This is an egregious form and I would recommend no one sign it as it's written - I had to cross out sections and add other language to be comfortable signing. All that said, they did arrive on time and they got everything done on time. The movers were strong enough to move what needed to be moved and while they didn't listen to direction well, e.g. put "x" in "y" room, they did get it all unloaded.

Mover's response:
I have to say, I really feel our team went above and beyond for you. We even unloaded your additional truck which you did not mention on any paperwork or phone calls. We did this for absolutely no extra charge. We laid down runners where we saw the most importance and padding as well. You did not have any dirt or anything tracked onto your carpet. Due to you having an unexpected truck and still expecting us to unload it, we were very rushed by you the entire job. This lead to things not being done with expertise that we would have liked. We apologized for the car being tapped by the smoker and sent surveyors very quickly to ensure there was no damage. I believe you misunderstood our roach and bed bug policy regarding the $500 fee, but we do have a zero tolerance policy for roaches and bed bugs. This is the case for nearly all moving companies. Our team asked if everything was in the correct order before leaving the home, so I am not sure as to how items were in the wrong rooms.
- On The Fly Moving Guys, LLC

Pat M

(5) 8/6/2019 Henrico

The men were on time and well prepared. They were courteous,knowledgeable,and I plan on using them again in the future.

Christopher Z

(5) 6/4/2019 Henrico

On time Polite and professional Efficient. I hired them to load a storage container, and they knew exactly how to make the most of the space. They were patient and meticulous, but they did not waste time. The used the old blankets I had on hand along with plastic wrap they brought to carefully protect furniture. I have nothing negative to say and no constructive criticism. I plan to use this company again for the second part of my move.

Service Area

We handle moves within 62 miles of 2808 Lakewood Rd, Glen Allen, VA 23060.

Get To Know Us

What can a customer expect after booking with you?

You can expect a peace of mind when booking with us. We are reliable, punctual, and best of all our movers are highly skilled.

What can a customer expect on moving day if they hire you?

You can expect good communication with updates before our arrival. You can expect a clean cut and well mannered crew to show up and get the job done the right way.

How should a customer prepare for moving day?

We always recommend that all of your packing is done before your move date. We also suggest making sure there is plenty of walk room in every room of the home.

What types of moves have you handled?

We have handled big moves, small moves, and everything in between. From 900 lb gun safes to old school pin ball machines.

What's your favorite part about being a mover?

We love being in a new environment with new people everyday. There's nothing like the feeling you get when you're customers are completely satisfied and at ease with such a crucial point in their lives.

What training do you provide your crew members?

We take a hands on method with training our team members. They are put on jobs as a free extra set of hands and shown all of the little and so important details of moving.

Policies

Same Day Moves

We don't accept same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 1 hour over the prebooked time.

Moving Equipment

Furniture dolly:
always included, no fee
Hand tools for assembly:
always included, no fee
Hand truck:
always included, no fee
Plastic wrap:
always included, no fee
Rope:
always included, no fee

Hours

Sunday: (not available)
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Hourly Price
$113/hr
for 2 movers after 3 hr min
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