John 3:16 Movers - A Local Oak Forest Moving Company

First, we weren't late. Arrival time was 12-1 and we arrived at 12:30. Customer was on the 7th floor and the one elevator in the building was under maintenance the first hr and a half. They completely shut it down after that indefinitely. Customer was very happy with our performance until we informed him we had another job an hr in advance. We even helped him secure a replacement. He told us to cancel the next appointment (which spoke volumes). We told him we couldn't do that. He then began raising his voice and being mean. We stayed professional. We're truly sorry we couldn't stay passed purchased time. He praised our performance beforehand and had no complaints prior. It was not our fault the property management didn't inform him the elevator would be down during his time window. We still managed to complete 75 percent of the move by moving fast without taking any breaks. Most times we are able to stay for additional time. This was a rare occasion where we had a very tight schedule.

- John 3:16 Movers