HireAHelper's Review Of T&H Logistics VA LLC - A Local Roanoke Moving Company
Roanoke, VA / Moving services within 75 miles
Booked on 3 moves through HireAHelper
Roanoke, VA / Moving services within 75 miles
Booked on 3 moves through HireAHelper
T&H Logistics VA LLC — Vetted & Verified by HireAHelper
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Moving with with T&H Logistics VA LLC
T&H Logistics is a locally operated moving and junk removal company serving Roanoke and surrounding areas. We focus on professional communication, reliable service, and customer satisfaction. We are actively growing our moving operations and look forward to serving HireAHelper customers.
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
T&H Logistics VA LLC Moving Reviews in Roanoke
These are real Roanoke area customers. Unedited, unfiltered reviews of T&H Logistics VA LLC. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.
Dawn D
Movers showed up at 1126a ordered for 10am . When they arrived they had 3 people instead of the 2 ordered. I even told them when they arrived I had only paid for 2 movers ... after they heard the have to move appliances which is to be expected when moving a whole home , the manager called me and informed me they would charge for a 3rd person ... I was not told that if we had appliances we would be charged for a 3rd person , which they just happened to bring along. My family helped these young men but I was forced to pay for an 3rd person . Then they had no tools, straps , nothing .... all our tools are packed away mind you . They proceeded to load boxes until I directed them to move furniture and heavy stuff first, hence why movers were hired. They didn't have much organized structure and half my house was loaded and unloaded but the appliances were damaged due to them NOT using any additional equipment or supplies to ensure safe transport my property. They also left my house 20 min or so ahead of me and they were seen in a local convenience store getting lunch and gas during the 2 hr time frame , causing me to have to argue about paying for more time. When the move was completed I still tipped all 3 if them . Received a call from the company and I voiced complaints and concerns to the staff , leading to a 75 .00 credit. I had to have my brothers come back the next day to get the rest of the stuff.
The job ultimately required more time and labor than originally anticipated, and our crew stayed beyond the originally scheduled timeframe to continue assisting with the move. Our crew did have a moving dolly onsite; however, we were not informed prior to arrival that a refrigerator would need to be disconnected and moved from the second floor of the home. That significantly changed the equipment, manpower, and difficulty involved compared with the information we had when the move was scheduled.
The additional crew member was utilized because of the heavier scope encountered onsite, but we understand that any additional charge should be clearly communicated and agreed upon. We also understand the concerns raised regarding timing and organization, and those are being addressed internally.
After speaking with the customer directly, we provided a $75 credit in an effort to resolve the concerns.
We appreciate the feedback and will use this experience to improve how we confirm appliance requirements, access conditions, equipment needs, crew size, and additional time before and during future moves.
Harvey
T&H Logistics LLC
Service Area
We handle moves within 75 miles of 2525 King St NE, Roanoke, VA 24012.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
Once your move is booked, we’ll confirm all the details and stay in touch leading up to moving day. If anything changes or you have questions, we’re available to help. Our goal is to make the process clear, organized, and as stress-free as possible from start to finish.
What can a customer expect on moving day if they hire you?
Our crew will arrive on time, introduce themselves, and walk through the move with you before getting started. We’ll carefully protect your furniture and belongings, load everything efficiently, and keep you updated throughout the process. We treat every home and item with respect and work hard to make moving day smooth and hassle-free.
How should a customer prepare for moving day?
We recommend packing and labeling boxes ahead of time, setting aside important documents, medications, valuables, and personal items you’ll need immediate access to. Make sure pathways are clear and let us know about any special items that require extra care. If you have questions before moving day, we’re happy to help.
What types of moves have you handled?
We’ve handled local residential moves, apartment moves, house-to-house relocations, office and small business moves, storage unit moves, and furniture delivery services. Whether it’s a small move across town or a larger relocation, we focus on providing careful and dependable service.
What's your favorite part about being a mover?
The best part of being a mover is helping people through a major life transition. Moving can be stressful, and it’s rewarding to make the process easier while giving customers peace of mind. We enjoy meeting new people and knowing we’ve made a positive difference during an important day.
What training do you provide your crew members?
Our crew members are trained in proper lifting techniques, furniture protection, safe loading and unloading procedures, customer service, and teamwork. We emphasize safety, professionalism, and treating every customer’s belongings as if they were our own.
T&H Logistics VA LLC Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 10% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We refund up to one unused hour over our min..
Extra Hours
We can always stay at least 1 hour over the prebooked time.
Moving Equipment
Hours
| Sunday: | 5:00 AM - 8:00 PM |
| Monday: | 5:00 AM - 8:00 PM |
| Tuesday: | 5:00 AM - 8:00 PM |
| Wednesday: | 5:00 AM - 8:00 PM |
| Thursday: | 5:00 AM - 8:00 PM |
| Friday: | 5:00 AM - 8:00 PM |
| Saturday: | 5:00 AM - 8:00 PM |