HireAHelper's Review Of 5 Starr Moving - A Local Sunrise Moving Company
Fort Lauderdale, FL / Moving services within 60 miles
Booked on 1,222 moves through HireAHelper
Open Today - 8:00 AM - 10:00 PM
9 years in business
Fort Lauderdale, FL / Moving services within 60 miles
Booked on 1,222 moves through HireAHelper
Open Today - 8:00 AM - 10:00 PM
9 years in business
5 Starr Moving — Vetted & Verified by HireAHelper
To make sure you get reliable, professional service, HireAHelper thoroughly vets every provider on our platform — including 5 Starr Moving. Before providers can accept their first booking, they must pass background checks, verify their business and payment information, agree to our service standards, and demonstrate a strong review history. From there, we hold them to it: providers are continuously monitored on job completion rates, customer ratings, pricing consistency, and compliance.
Moving with with 5 Starr Moving
5 Starr Moving & Cleaning is a South Florida based, family owned and operated business. We specialize in moving and cleaning. Both services can be offered separately or as a bundle for the customer's convenience. Founded in 2017, by husband and wife.
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
State License:
5 Starr Moving Moving Reviews in Sunrise
These are real Sunrise area customers. Unedited, unfiltered reviews of 5 Starr Moving. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.
Sydney M
The job they had before mine ran over, but D Angelo communicated with me very thoroughly and we were able to get to both of our locations and finish in time within the two hours. His team moves efficiently and I would 100% recommend them to everyone I know!
Roseanne S
I don't have enough stars to give this company. From the moment I spoke to the dispatch supervisor Jay I felt very confident that my move would be successful. I was assisting a family member moving out of an abusive domestic situation and Jay reassured me multiple times the team members are experienced with such matters. The crew I had was exceptional - Sam and Travis!! Beyond professional, on time and quick! Everything we needed. They were considerate of the house and even agreed to wear booties over their shoes to keep the floor clean. Do not hesitate to hire 5 Starr for any level of moving you need.
David B
Wish I had understood the time billing policy. We emptied the truck in less than 3 hours. I had estimated four hours. Company refused to adjust the invoice to 3 hours. So I ended up paying for 4 hours when they only worked 3. In the future only book for the minimum 2 hours and then just keep working until the job is done so the bill is for the acutal time worked. In other words only request the minimum 2 hours and then wait to see what it actually takes to complete the job.
Otherwise the service was very good.
Emma D
Great people and super helpful. Appreciate the flexibilty from the 5 Starr team!
Joe L
Great work great helpers. Friendly professional courteous. Perfect
Palina K
I would not recommend this company.
I was told I would receive a confirmation call before the move, but no one contacted me, so I had to follow up myself. During that call, I was informed that the 26 ft truck I had booked and received written confirmation for would not be available, and only a 16 ft truck would be provided.
The movers initially described this as a “light move” and expected to finish within 3 hours, as everything was already packed and ready. It was a simple move to a nearby storage unit with no stairs. However, a significant amount of time was spent trying to fit everything into the smaller truck and making an additional trip.
Communication throughout the move was inconsistent. At one point, they said they would arrive in 15 minutes, but they arrived more than an hour later. There were also delays due to routing issues and multiple additional stops, including dumpster and gas.
The dumpster service was paid separately, yet I was still charged for labor time spent on it during the move, including approximately 1.5 hours of waiting time. When I raised this, the manager responded that I “didn’t understand” that his crew needed to eat.
The overall pace of work was inconsistent, with at least one crew member working noticeably slower than expected. The crew also asked for additional equipment and used my packing materials, including plastic wrap and tape, as they did not have sufficient supplies. The truck itself was not ready at arrival and had to be cleaned before use.
As a result, the job took more than 4 extra hours. I only disputed a small portion of that time related to delays and additional stops, but not the impact of the smaller truck itself, as I chose to resolve the situation rather than continue the discussion.
The communication with the manager was unprofessional. Instead of handling the situation fairly, I had to repeatedly explain and push back on charges that were clearly not my responsibility.
The crew arrived around 8:45–8:50 AM and only began working around 9 AM. However, after everything was discussed and paid, the manager later sent a message stating, “the guys started at 8:30 so you got 2 hours of no charge.” This is not an appropriate way to communicate with a client. Based on the actual timeline, I overpaid for approximately 3 hours.
The job was completed, but the experience was stressful, inefficient, and not handled professionally.
I would not use this company again.
Service Area
We handle moves within 60 miles of 8700 NW 46th Ct, Fort Lauderdale, FL 33351.
Get To Know Us
What can a customer expect after booking with you?
Excellent service, very trustworthy, reliable , respectful and most of our clients always come back and use us years and years later and also refer there friends and love ones to us. We will treat your items with the respect as if we are moving our own personal valuable items . We provide professional communication and results across the board. If you choose us you will not regret it. Thank you and we look forward to meeting you and giving you excellent service
What can a customer expect on moving day if they hire you?
Great communication, professionalism and safely moving your items
How should a customer prepare for moving day?
We will be In communication prior to to your move so on the day of your move we will go over the details that we discussed prior and get everything ready for your move
What types of moves have you handled?
We have been in the industry for a long time so we have done, local moves, long distance moves, office moves , senior moves, disability moves , military moves and more
What's your favorite part about being a mover?
We love helping making a stressful thing such as moving easier on you, moving is mostly stressing so we love to assure you that we got you covered and take that burden of your hands and walk away knowing that you are happy with our service
What training do you provide your crew members?
All movers went through 3 months of training and everyone on the staff have at least 5 years experience move of them have over 10
5 Starr Moving Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We cannot guarantee availability beyond the pre-booked time.
Moving Equipment
Hours
| Sunday: | 8:00 AM - 10:00 PM |
| Monday: | 8:00 AM - 10:00 PM |
| Tuesday: | 8:00 AM - 10:00 PM |
| Wednesday: | 8:00 AM - 10:00 PM |
| Thursday: | 8:00 AM - 10:00 PM |
| Friday: | 8:00 AM - 10:00 PM |
| Saturday: | 8:00 AM - 10:00 PM |