HireAHelper's Review Of 5 Starr Moving - A Local Fort Lauderdale Moving Company
Fort Lauderdale, FL / Moving services within 60 miles
Booked on 1,140 moves through HireAHelper
Open Today - 8:00 AM - 10:00 PM
8 years in business
Fort Lauderdale, FL / Moving services within 60 miles
Booked on 1,140 moves through HireAHelper
Open Today - 8:00 AM - 10:00 PM
8 years in business
5 Starr Moving — Vetted & Verified by HireAHelper
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Moving with with 5 Starr Moving
5 Starr Moving & Cleaning is a South Florida based, family owned and operated business. We specialize in moving and cleaning. Both services can be offered separately or as a bundle for the customer's convenience. Founded in 2017, by husband and wife.
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
State License:
5 Starr Moving Moving Reviews in Fort Lauderdale
These are real Fort Lauderdale area customers. Unedited, unfiltered reviews of 5 Starr Moving. Our reviews come from customers after completed bookings, ensuring every rating is verified. We only allow feedback from users who booked through our platform, preventing fake reviews and keeping ratings accurate and trustworthy.
Palina K
I would not recommend this company.
I was told I would receive a confirmation call before the move, but no one contacted me, so I had to follow up myself. During that call, I was informed that the 26 ft truck I had booked and received written confirmation for would not be available, and only a 16 ft truck would be provided.
The movers initially described this as a “light move” and expected to finish within 3 hours, as everything was already packed and ready. It was a simple move to a nearby storage unit with no stairs. However, a significant amount of time was spent trying to fit everything into the smaller truck and making an additional trip.
Communication throughout the move was inconsistent. At one point, they said they would arrive in 15 minutes, but they arrived more than an hour later. There were also delays due to routing issues and multiple additional stops, including dumpster and gas.
The dumpster service was paid separately, yet I was still charged for labor time spent on it during the move, including approximately 1.5 hours of waiting time. When I raised this, the manager responded that I “didn’t understand” that his crew needed to eat.
The overall pace of work was inconsistent, with at least one crew member working noticeably slower than expected. The crew also asked for additional equipment and used my packing materials, including plastic wrap and tape, as they did not have sufficient supplies. The truck itself was not ready at arrival and had to be cleaned before use.
As a result, the job took more than 4 extra hours. I only disputed a small portion of that time related to delays and additional stops, but not the impact of the smaller truck itself, as I chose to resolve the situation rather than continue the discussion.
The communication with the manager was unprofessional. Instead of handling the situation fairly, I had to repeatedly explain and push back on charges that were clearly not my responsibility.
The crew arrived around 8:45–8:50 AM and only began working around 9 AM. However, after everything was discussed and paid, the manager later sent a message stating, “the guys started at 8:30 so you got 2 hours of no charge.” This is not an appropriate way to communicate with a client. Based on the actual timeline, I overpaid for approximately 3 hours.
The job was completed, but the experience was stressful, inefficient, and not handled professionally.
I would not use this company again.
Judy F
The one gentleman was quiet, respectful and worked hard… the second on the other hand… was disrespectful and acted as if he was doing …me… a favor… my move was scheduled for Wednesday with movers arrival between 3-4pm. I was not notified that they could not be there at all on Wednesday until 2pm on Wednesday. HireAHelper rescheduled me for Thursday between 4-5pm. Thursday morning 5star contacted me letting me know that it could not be done on Thursday but for sure Friday. We agreed for movers arrival on Friday between 4-5 pm again… Then came Friday. The movers didn’t get there until 5:58 pm. I told them that we had till 6:35 and instantly got attitude from mover#2. Finally, Despite paying for 3 hours of help plus their drive time, When I asked if they could put the mirror on my dresser I was informed that “assembly” was not their job. By 8 pm the movers were finished and leaving… so… I paid for 3 hours and 45 minutes and they from start to finish including the drive from origination to destination and a stop for fuel, were under 2 hours… and they couldn’t help me slide a mirror into the mounting tracks on the dresser…? Needless to say… the $50.00 tip… stayed in my pocket… I would not reccomend this mover. Sorry guys… you just didn’t do it right…
To… Mover#1… The driver… Thank You! I appreciated the little out of your way things you did and your kindness.
Bianca P
We would definitely recommend 5 star moving. Sam, Travis and Tyrone were fantastic. They arrived on time, were very efficient, were mindful of fragile items and overall a great team. I had a great experience
Ginny R
They were fast efficient respectful and kind. I need to make sure I get them to unload the pod for me too!! No one else will do!
Nicole P
Definitely recommend! All crew members were efficient and careful with furniture and boxes. They got everything into the POD quickly and packed well so nothing gets damaged during shipping.
The crew was very nice and friendly which made the whole process go by faster as well!
Laura M
Great crew and did a great job!
A couple of chips here and there but expected when moving a 5 bedroom house... :-)
Service Area
We handle moves within 60 miles of 8700 NW 46th Ct, Fort Lauderdale, FL 33351.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
Excellent service, very trustworthy, reliable , respectful and most of our clients always come back and use us years and years later and also refer there friends and love ones to us. We will treat your items with the respect as if we are moving our own personal valuable items . We provide professional communication and results across the board. If you choose us you will not regret it. Thank you and we look forward to meeting you and giving you excellent service
What can a customer expect on moving day if they hire you?
Great communication, professionalism and safely moving your items
How should a customer prepare for moving day?
We will be In communication prior to to your move so on the day of your move we will go over the details that we discussed prior and get everything ready for your move
What types of moves have you handled?
We have been in the industry for a long time so we have done, local moves, long distance moves, office moves , senior moves, disability moves , military moves and more
What's your favorite part about being a mover?
We love helping making a stressful thing such as moving easier on you, moving is mostly stressing so we love to assure you that we got you covered and take that burden of your hands and walk away knowing that you are happy with our service
What training do you provide your crew members?
All movers went through 3 months of training and everyone on the staff have at least 5 years experience move of them have over 10
5 Starr Moving Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We cannot guarantee availability beyond the pre-booked time.
Moving Equipment
Hours
| Sunday: | 8:00 AM - 10:00 PM |
| Monday: | 8:00 AM - 10:00 PM |
| Tuesday: | 8:00 AM - 10:00 PM |
| Wednesday: | 8:00 AM - 10:00 PM |
| Thursday: | 8:00 AM - 10:00 PM |
| Friday: | 8:00 AM - 10:00 PM |
| Saturday: | 8:00 AM - 10:00 PM |